Shopee Open Platform 常见问题（FAQ）
开放平台 FAQ，两级分类（入驻与账号、App 管理、卖家授权、沙箱、跨境店、各功能 API、推送、数据安全、排障），每条含多组问答；面向对接开发者。上游只有英文与泰文，中文请求会静默回落到英文。
Shopee适合开发者全部展示
Shopee Open Platform 常见问题（FAQ）
开放平台 FAQ，两级分类（入驻与账号、App 管理、卖家授权、沙箱、跨境店、各功能 API、推送、数据安全、排障），每条含多组问答；面向对接开发者。上游只有英文与泰文，中文请求会静默回落到英文。
- 文档
- 158
- 派生内容
- 0
- 本次变化
- 158
- 最近变化
SOURCE CONTENT
资料目录
app-management 11有变化
app-go-live 1有变化
app-restriction 7有变化
- API permission list for Accounting and Finance App Type本次发布有变化
- API permission list for Ads Service App Type本次发布有变化
- API permission list for Customer Service App Type本次发布有变化
- API permission list for Marketing App Type本次发布有变化
- API permission list for Order Management App Type本次发布有变化
- API permission list for Product Management App Type本次发布有变化
- When I call the API using the "affi_shop_id" of SIP affiliated shop, it returns the error message "No permission to current API." What API permissions does this SIP affiliated shop have?本次发布有变化
cross-border-shop 9有变化
cnsc-krsc 5有变化
- Does CNSC API have v1 APIs? Can the v1 API be used with v2 authorization? Can v1 and v2 APIs be used simultaneously?本次发布有变化
- How to distinguish between CNSC shops and ordinary shops through the API? How to check the Merchant List and Shop List under CNSC sellers?本次发布有变化
- What APIs are not available to CNSC/KRSC shops?本次发布有变化
- What is CNSC/KRSC?本次发布有变化
- What is the relationship between Merchant and Shop? What is the relationship between the Main Account and the Sub Account?本次发布有变化
mtsku-mpsku 4有变化
- What are the situations in which MTSKU cannot modify Category?本次发布有变化
- What currency is used to create MTSKU? How to convert the price currency of MPSKU for each shop after the product is released?本次发布有变化
- What information can only be modified through MTSKU, and what information can be modified through MPSKU?本次发布有变化
- What is the difference between MTSKU and MPSKU?本次发布有变化
data-security 2有变化
other-data-security-question 2有变化
feature-apis 96有变化
bundle-deal 2有变化
chat 5有变化
- How to apply Chat API document permission本次发布有变化
- How to get the list of sticker_id with images?本次发布有变化
- Message types本次发布有变化
- [TW]How can developers in TW market enable the Chat-related module API?本次发布有变化
- When calling v2.sellerchat.send_message, the error "Messages sent too much / too frequently / to too many receivers" occurs — Causes & Solutions本次发布有变化
discount 1有变化
firstmile 2有变化
globalproduct 6有变化
- How can I update item stock when I receive the error message, "Can not support to add/update item because your shop and product structure has been upgraded"?本次发布有变化
- Why does calling V2.global_product.create_publish_task return an error "failed_reason": "global category has been block/disable in the region"本次发布有变化
- Why does calling V2.global_product.create_publish_task return an error "message": "Publish failed, you have published this global item to shop in the same region, and published item is not deleted or unlisted."本次发布有变化
- Why do I see discrepancies in the category, attribute, support size chart, and brand returned by the Global Product API compared to the Product API? What is their relationship?本次发布有变化
- Why I haven't published a global product to one market, when I choose to publish to this market, it will prompt that I has been published本次发布有变化
- Why NCC attribute is not mandatory for global products, but when I publish MTSKU into MPSKU, I get an error "NCC is mandatory for TW market, please fill and retry"本次发布有变化
logistics 29有变化
- How many types of air waybill (AWB) files are there?本次发布有变化
- If I encounter the error "Failed, please check result_list for more details." when calling the "v2.logistics.create_shipping_document" API, what should I do next?本次发布有变化
- If I encounter the error "Wrong parameters, detail: order_sn is a required field." when calling the "v2.logistics.create_shipping_document" API, the "v2.logistics.get_shipping_document_result" API, or the "v2.logistics.download_shipping_document" API, what should I do next?本次发布有变化
- Is it normal for the "v2.logistics.get_shipping_parameter" API to return an empty "dropoff" array?本次发布有变化
- I want to retrieve the order logistics information to design my own AWB (Air Waybill). Why does calling "v2.get_shipping_document_data_info" API keep returning the error 'this order logistics is not allowed to get'?本次发布有变化
- KML file format for v2.logistics.upload_serviceable_polygon本次发布有变化
- Logistic Status Flow本次发布有变化
- [PH] Shopee 3PL Airway Bill Requirements本次发布有变化
- [TW] How to design an airway bill using the "v2.logistics.get_shipping_document_data_info" API for sellers using B2C logistic channels in Taiwan?本次发布有变化
- [TW] How to integrate Shopee integrated logistics order?本次发布有变化
- What are the types of shipping documents in the Shopee system?本次发布有变化
- What does the error message "This order logistics is not allowed to get" mean when I fail to obtain the tracking number?本次发布有变化
- What is the length limit of the "tracking_number" for TW local non-integrated channel "賣家宅配” ?本次发布有变化
- What should I do if I encounter the error "Buyer hasn’t completed pre-authorization yet." when calling the "v2.logistics.ship_order" API?本次发布有变化
- What should I do if I encounter the error "Parameter address_id and pickup_time_id are required." when calling the "v2.logistics.ship_order" API?本次发布有变化
- What should I do if I encounter the error "Parameter sender_real_name is invalid." when calling the "v2.logistics.ship_order API"?本次发布有变化
- What should I do if I encounter the error "Pending invoice data, can not arrange shipment." when calling the "v2.logistics.ship_order" API?本次发布有变化
- What should I do if I encounter the error "Status verification failed, shipping documents of this package cannot be printed now." or "Order status does not support awb printing." when calling the "v2.logistics.create_shipping_document" API or the "v2.logistics.get_shipping_document_data_info" API?本次发布有变化
- What should I do if I encounter the error "The order is being allocated, please wait until the allocate is completed." when calling the v2.logistics.get_tracking_number API?本次发布有变化
- What should I do if I encounter the error "The order is being allocated, please wait until the allocation is completed." when calling the "v2.logistics.ship_order" API?本次发布有变化
- What should I do if I encounter the error "The order is not ready to ship." when calling the "v2.logistics.ship_order" API?本次发布有变化
- What should I do if I encounter the error "This order does not support ship with non_integrated." when calling the "v2.logistics.ship_order" API?本次发布有变化
- When calling the "v2.logistics.ship_order" API, what parameters need to be passed for dropoff-type orders?本次发布有变化
- When calling "v2.logistics.create_shipping_document" API to generate AWB, why does it always return the error message "Order status does not support awb printing."?本次发布有变化
- When calling "v2.logistics.ship_order" API, why do errors occur and how to resolve them?本次发布有变化
- When will the status of orders shipped via the OpenAPI be updated to "SHIPPED"?本次发布有变化
- Which shipping methods are currently supported by OpenAPI?本次发布有变化
- Why does calling v2.logistics.get_shipping_parameter to retrieve the "branch_id" for a Dropoff-type order fail?本次发布有变化
- Why does the "v2.logistics.get_tracking_number" API return null?本次发布有变化
order 11有变化
- Can I send the billing/invoice information back to Shopee?本次发布有变化
- For TW local shops, at what point can buyers cancel an order without the seller's consent?本次发布有变化
- If there're multiple packages in one order and the fulfillment progress of each package is different, what "order_status" of this order will be?本次发布有变化
- [Troubleshooting] Why is buyer information masked when calling the get_order_detail API?本次发布有变化
- Update for Fulfillment type-related API本次发布有变化
- What should I do if the OpenAPI is slow in response to a large number of orders?本次发布有变化
- Which fields in the Order Report downloaded from the Seller Center correspond to the fields returned by OpenAPI?本次发布有变化
- Why does the "v2.order.get_order_detail" API only return part of the fields, for example, missing the "item_list" field?本次发布有变化
- Why does the "v2.order.get_order_detail" API return the error "Wrong parameters, detail: the order is not found"?本次发布有变化
- Why do I get "product_location_id": "A" when calling the "v2.order.get_order_detail" API, but "product_location_id": "B" is returned when calling the same API again after shipping the order?本次发布有变化
- Why is the "dropshipper" field returned by the "v2.order.get_order_detail" API empty? What is its purpose?本次发布有变化
payment 4有变化
- How can I obtain transaction records for money in Shopee Wallet via OpenAPI?本次发布有变化
- What is the "estimated_shipping_fee" field returned by the "v2.payment.get_escrow_detail" API?本次发布有变化
- Which fields in the Income Report downloaded from the Seller Center correspond to the fields returned by OpenAPI?本次发布有变化
- Why does the "v2.payment.get_wallet_transaction_list" API only return Shopee wallet records?本次发布有变化
product 30有变化
- Attribute related error explaining and solution本次发布有变化
- Description of seller inventory information with multiple "location_id"本次发布有变化
- Detailed introduction of the "v2.product.init_tier_variation" API本次发布有变化
- Do all attribute fields have to be filled in when adding a new product?本次发布有变化
- How can I obtain the relevant limitations for a product, such as description length, title length, number of images, etc.?本次发布有变化
- How can I upload values to the “value_id” and “original_value_name” fields when adding or updating products?本次发布有变化
- How do I upload the tax type to use the TW Tax-Free feature?本次发布有变化
- How do I use the "v2.product.update_tier_variation" API to update variations?本次发布有变化
- How do I utilize the "extended_description" section to add/update the product description?本次发布有变化
- How to break lines in product description?本次发布有变化
- How to check if a product is currently in any promotion?本次发布有变化
- How to check the brand QC review process through OpenAPI?本次发布有变化
- How to obtain product attribute (including brand) information?本次发布有变化
- How to register a brand and obtain the review result of the new brand?本次发布有变化
- How to upload product images?本次发布有变化
- Reasons for receiving the error message, "Model tier_index error", when using the "v2.product.add_model" API本次发布有变化
- Related channel list, you must enable or disable them together when you are adding/updating item.本次发布有变化
- Standard Variation Fields Integration本次发布有变化
- The calculation logic of the "stock_info_v2" field returned by the "v2.product.get_item_base_info" API本次发布有变化
- The errors related to the "tier_variation" level本次发布有变化
- The limits for updating the items in different promotions本次发布有变化
- What changes made to item information will trigger an update of "update_time" under the "v2.product.get_item_base_info" API?本次发布有变化
- What is the difference between the various types of product attributes?本次发布有变化
- Why are errors likely to occur when updating product price or stock?本次发布有变化
- Why are there error messages about NCC and BSMI not being input or validated when they are not mandatory?本次发布有变化
- Why can't I change the DTS ("days_to_ship") for products?本次发布有变化
- Why can't I get the price and stock of a product using the "v2.product.get_item_base_info" API?本次发布有变化
- Why does error "no pre order, dts != 2" occur when updating a product?本次发布有变化
- Why does the error, "Item published item count reaches limit", occur when adding a new product?本次发布有变化
- Why does the error "The seller is under penalty" occur when updating a product?本次发布有变化
returns 3有变化
- If a buyer raises a partial return, how do I get the buyer's refund amount via OpenAPI?本次发布有变化
- My return logistics is the Black Cat Reverse Logistics provided by the platform. After agreeing to return the goods, why does calling v2.returns.get_return_detail or v2.returns.get_return_list not return the "tracking_number"?本次发布有变化
- What do the fields "return_ship_due_date", "return_seller_due_date", and "needs_logistics" represent in response of the "v2.return.get_return_detail" API?本次发布有变化
general-question-troubleshooting 7有变化
debugging 7有变化
- Common Questions about IP address Whitelist本次发布有变化
- Error: Account status is invalid. What's the meaning？本次发布有变化
- How to resolve HttpCode429 error when making API calls?本次发布有变化
- Specify "error_auth" in Open API errors本次发布有变化
- Why does it always show "no partner id in the query" when I have already entered the "partner_id" in the request data?本次发布有变化
- Why does it return "Wrong sign" error?本次发布有变化
- Why does the API respond with "The info you queried doesn't exist in database"?本次发布有变化
onboarding-account-config 4有变化
account-registration-profile-audit 2有变化
push-mechanism 6有变化
integration-flow 6有变化
- Delay issues with the Push Mechanism本次发布有变化
- How long does it take for Shopee to attempt a push again after a failure?本次发布有变化
- Is there a timeout period?本次发布有变化
- Push Mechanism Warning/Disable Logic？本次发布有变化
- Why did I receive a suspension notice?本次发布有变化
- Will multiple errors and non-2xx statuses affect subsequent pushes?本次发布有变化
sandbox-test 7有变化
others 1有变化
test-via-openapi 4有变化
- How can I obtain the verification code required for test shop authorization/login? What is the verification code?本次发布有变化
- I received the error message, "NCC number does not exist in government NCC list. Please try again.". How can I obtain the correct NCC value?本次发布有变化
- What could be the reason for the API returning 'invalid partner_id'?本次发布有变化
- Why is the "tracking_number" not returned even though I have entered the required request parameters correctly for the "v2.logistics.get_tracking_number" API?本次发布有变化
seller-authorization 16有变化
authorization-flow 7有变化
- Are there any differences between the CNSC's seller authorization process and the ordinary seller authorization process?本次发布有变化
- Can you provide the specific timestamp for when the "refresh_token" and "access_token" expire?本次发布有变化
- How can I authorize a shop using Postman?本次发布有变化
- How do I know when my "access_token" expires?本次发布有变化
- How to authorize a SIP (Shopee International Platform) Affiliated Shop?本次发布有变化
- How to get Live Partner_id? What is the difference between Live Partner_id and Test Partner_id?本次发布有变化
- What should I do if I receive an email with an expired authorization reminder?本次发布有变化
live-authorization-issue 9有变化
- "access_token" and "refresh_token" related error meanings and use cases本次发布有变化
- After logging into the store and submitting the authorization, a white screen appears?本次发布有变化
- Failed to obtain shop data; the error message shows "Your authorization is overdue. Please request the authorization again." Is there an authorization period after the shop is authorized?本次发布有变化
- What can I do if I don't save the new "access_token" and "refresh_token"?本次发布有变化
- Why does it show the code is invalid?本次发布有变化
- Why does 'Operation Overtime' appear when logging into the shop account for authorization?本次发布有变化
- Why does "refresh_token" fail to work?本次发布有变化
- Why does the authorization process fail after I enter my shop account and password?本次发布有变化
- Why is the code not working?本次发布有变化