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Failed to obtain shop data; the error message shows "Your authorization is overdue. Please request the authorization again." Is there an authorization period after the shop is authorized?

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§1 Failed to obtain shop data; the error message shows "Your authorization is overdue. Please request the authorization again." Is there an authorization period after the shop is authorized?

Failed to obtain shop data; the error message shows "Your authorization is overdue. Please request the authorization again." Is there an authorization period after the shop is authorized?

For the sake of sellers' safety, the shop authorization period is limited. Developers and sellers will receive a reminder email from the platform within two weeks before the shop authorization expires. Sellers can request the authorization link from the developer before the expiration date to reauthorize the shop.

The specific rules for the authorization validity period are as follows:

  • The maximum authorization validity period is one year, starting from the date the authorization is completed (or shorter if the seller selects a shorter authorization period). After the authorization expires, the shop must be reauthorized to the developer.
  • If the authorization period expires, any attempt by the developer to call the API to retrieve data from the expired shop will result in an error, with a prompt stating:"Your authorization is overdue. Please request the authorization again."/ "Your access to shop has expired."
  • To check the authorization expiration time, you can call "v2.public.get_shops_by_partner" to view the shop's authorization expiration date.
  • To ensure that your App can access the authorized shop's data without interruption, please prepare in advance and guide the seller to reauthorize the shop before the authorization expires. Once reauthorized, the authorization period will be recalculated based on the new period selected by the seller.
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