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§1 Introduction
For U.S. L2L partners, the Health Center > Shop Health module on TTSPC centralizes key data for your signed sellers. No more switching to Seller Center, you can access seller health scores (AHR/SPS/CHR) and violation records directly in TTSPC. The module also highlights sellers with abnormal scores and offers flexible filters, helping you streamline governance and act proactively.
§2 What Are the Benefits?
- Save time on data access: Skip logging into Seller Center. Partners now can view all critical seller health and violation data in TTSPC.
- Prioritize high-risk cases: Quickly identify sellers with abnormal scores or declining health to focus on your follow-up efforts.
- Reduce GMV loss: Address violations faster with clear visibility, lowering revenue impact from unhandled issues.
§3 Step by Step Guide
#§7 For sellers
For sellers
- For new seller: When the seller authorizes TSP service through an authorization link, sellers choose Seller center access role to allow TSP access the specific authorized pages on the seller center。
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- For signed seller: Signed seller can edit authorization through Find partner >"..." > my service > Edit
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§8 For Partners
For Partners
- In TTSPC > seller management, if there is no Permission role authorization / Data Compass authorization, you can click "..." > Edit > Request permissions > Edit selection,and then send seller request links. The seller can open the link to complete the TSP access authorization.
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§9 Step 2 Access the Shop Health Module
Step 2 Access the Shop Health Module
You can reach the module in the following 2 ways, and the data updates are shown in the top-right corner.
- Direct entry: Log in to TTSPC > Health > Seller
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- Homepage shortcut: Check the "Shop Health Overview" on TTSPC Home, then click View More to open the full module.
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§10 Step 3 Use Health Overview
Step 3 Use Health Overview
This section displays the number of signed sellers with notably abnormal scores. Hover over the "?" icon for quick explanations of each score.
| Health Metric | Score Ranges | Score Definition |
|---|---|---|
| Shop Health Rating (AHR) | <span style="background-color: rgba(255,246,122, 0.8)">-Fair: 51-199; </span> <span style="background-color: rgba(251,191,188, 0.96)">-Poor: 0-50 (include 0=Deactivated) </span> | https://seller-us.tiktok.com/university/essay?knowledge_id=6750828276418350&default_language=en&identity=1 |
| Shop Performance Score (SPS) | <span style="background-color: rgba(255,246,122, 0.8)">-2.5-3.4;</span> <span style="background-color: rgba(251,191,188, 0.96)">-0-2.4 (exclude 0)</span> | https://seller-us.tiktok.com/university/essay?identity=1&role=1&knowledge_id=5513514539419405&from=policy |
| Account Health Rating (CHR) | <span style="background-color: rgba(255,246,122, 0.8)">-Be Careful: 151-199; </span> <span style="background-color: rgba(251,191,188, 0.96)">-Critical: 0-150(include 0=Permanently Suspended)</span> | https://seller-us.tiktok.com/university/essay?identity=1&role=2&knowledge_id=5054301796321070&from=policy |
Note : The unauthorized sellers will not be included in the total count. Plus, if you ① have not enabled seller management category, ② have no signed local sellers ③have signed US Local sellers but no authorization, the relevant fields will show "-" . Image
§11 Step 4 Dive Into Health List
Step 4 Dive Into Health List
§12 Shop Health and Performance List
Shop Health and Performance List
<div style="text-align: center"></div>
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§13 Filters and definitions
Filters and definitions
| Fields | Definition | Options |
|---|---|---|
| Shop info | This is used to query specific shops. | -Shop name -Shop code -Shop ID |
| Shop Health Rating (AHR) | AHR provides a snapshot of the overall health of the seller's account. It reflects the points the seller has earned and lost based on shop activities over the last 180 days. | -Deactivated (0) -Poor (1-50) -Fair (51-199) -Excellent (200-1000) |
| Shop Performance Score (SPS) | SPS is a zero to five (0–5) system focused on helping grow the shop. The shop will be scored after delivering at least 30 orders (excluding fake orders and sample orders) in the past 90 calendar days. The SPS is determined by metrics related to product satisfaction, fulfillment | -0-2.5 -2.5-3.5 -3.5-4.5 -4.5-5 |
| Shop health action required | Show only ratings that have decreased by more than 20 compared to yesterday or 7 days ago. Results sorted by GMV in descending order. | Checkbox |
| Shop Performance Score action required | Show only scores that have decreased by more than 0.5 compared to yesterday or 7 days ago. Results sorted by GMV in descending order. | Checkbox |
| Comparison | This is used to set the comparison time range in "attention" and the details list. | -Yesterday -Last 7 days |
§14 Detail info
Detail info
Note: without permission, only store information & account information are displayed, relevant data will show "-"
| Fields | Functions |
|---|---|
| Shop info | Show avatar, shop name, shop code |
| Shop health status | Displays the real-time health status of the shop, using colors to distinguish different states. <span style="background-color: rgba(183,237,177, 0.8)">-Excellent: ≥200</span> <span style="background-color: rgba(255,246,122, 0.8)">-Fair: 51-199</span> <span style="background-color: rgba(251,191,188, 0.96)">-Poor: 1-50</span> <span style="background-color: rgba(251,191,188, 0.96)">-Deactivated: ≤0</span> |
| Last 7 days GMV | Supports ascending and descending sorting |
| Shop health rating (AHR) | Supports ascending and descending sorting, and displays fluctuations within the time range in “Comparison” |
| Shop Performance Score(SPS) | Supports ascending and descending sorting, and displays fluctuations within the time range in “Comparison” |
| Last 7 days violations | Counts the past 7 days violations from Seller Center > Shop Health > Violation Records where Enforcement status is Enforced/ No action/ Pending Image |
| Last 60 days violations | Counts the past 7 days violations from Seller Center > Shop Health > Violation Records where Enforcement status is Enforced/ No action/ Pending Image |
| Appealable violations | Counts the past 60 days violations from Seller Center > Shop Health > Violation Records where appeal status is Not appealed/Failed appeal (can appeal again) Image |
| Actions | When permissions are available, click "Visit Seller Center" to jump to Seller center - Account health - Shop health to view more details Image Image When permissions are unavailable, click "Request authorization" to open the edit Service proposal page of Seller management. Image Image |
§15 TikTok Account Health
TikTok Account Health
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§16 Filters and definitions
Filters and definitions
| Fields | Definition | Options |
|---|---|---|
| Shop info | This is used to query specific shops. | -Shop name -Shop code -Shop ID |
| Tiktok handle | This is used to query specific official/channel accounts. | Not applicable |
| Account Health Rating (CHR) | CHR provides a snapshot of the overall TikTok Account health (including Shop official or marketing account). | -Permanently suspended (0) -Critical (1-150) -Be careful (151-199) -Healthy (200-1000) |
| TikTok account health action required | Show only ratings that have decreased by more than 20 compared to yesterday or 7 days ago. Results sorted by GMV in descending order. | Checkbox |
| Comparison | This is used to set the comparison time range in "attention" and the details list. | -Yesterday -Last 7 days |
§17 Detail info
Detail info
Note: without permission, only store information & account information are displayed, relevant data will show "-"
| Fields | Functions |
|---|---|
| Tiktok handle | Show avatar, creator's name |
| Shop info | Show avatar, shop name, shop code |
| TikTok account health status | Displays the real-time health status of the account, using colors to distinguish different states. <span style="background-color: rgba(183,237,177, 0.8)">-Healthy: ≥200</span> <span style="background-color: rgba(255,246,122, 0.8)">-Be careful: 151-199</span> <span style="background-color: rgba(251,191,188, 0.96)">-Critical: 1-150</span> <span style="background-color: rgba(251,191,188, 0.96)">-Permanently suspended: 0</span> |
| Last 7 days GMV | Supports ascending and descending sorting |
| TikTok account health rating(CHR) | Supports ascending and descending sorting, and displays fluctuations within the time range in “Comparison” |
| Last 7 days violations | Counts the past 7 days violations from Seller Center > TikTok Account Health > TikTok Shop Violation > Policy Violations where enforcement type is Enforced/Enforcement pending/Violation warning Image |
| Last 60 days violations | Counts the past 60 days violations from Seller Center > TikTok Account Health > TikTok Shop Violation > Policy Violations where violation type is Enforced/Enforcement pending/Violation warning Image |
| Appealable violations | Counts violations from Seller Center > TikTok Account Health > TikTok Shop Violation > Policy Violations, where violation status = Violation - Deduction, Appeal status = Not yet appealed. Image |
| Actions | When permissions are available, click "Visit Seller Center" to jump to Seller center - Account health - Shop health to view more details Image Image When permissions are unavailable, click "Request authorization" to open the edit Service proposal page of Seller management. Image Image |