Submit a TSP (TikTok Shop Partner) support ticket

If you are a registered TSP (TikTok Shop Partner), you can open, submit, and manage support tickets directly in the Partner Center Console.

1. In the Partner Center Console, navigate to the Help Center located at the bottom of the left-hand navigation panel. Then, select the option to View my tickets:

Image Alternatively, you can also submit a ticket by clicking on the TikTok Shop Partner banner and selecting Submit a Ticket in the drop-down menu: Image

1. You will be redirected to the Support tickets page. In the upper right-hand corner, select Submit a ticket to file a new ticket with our support team:

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1. From the drop-down menu, choose the appropriate issue subject and category to ensure your ticket is directed to the relevant point of contact:

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1. Please provide a ticket title, a detailed issue description, and any relevant files and documents. The more detailed your description, the more efficiently our support team can provide timely assistance:

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1. Upon successful ticket submission, a confirmation will be displayed:

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1. When our support team responds, you can see the response on the Support tickets page. This page serves as a hub for tracking and managing all tickets you have opened. In addition, you can submit a new ticket directly from this page:

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Once you've submitted a ticket, our support team aims to provide an initial response within 24 business hours, usually much sooner, to address your question. Our goal is to resolve your issue completely within 48 business hours.

• Initial Response: Typically < 24 business hours
• Issue Resolution: Target < 48 business hours

Please note that these are general response time guidelines, and we always strive to address your needs as promptly as possible.