Get Reject Reasons｜快工助手

资料正文

§1 Path: /return_refund/202309/reject_reasons

§2 Method: [GET]

§3 Function Description

Use this API to retrieve the seller reject-reason options currently applicable to the specified aftersales request. Use the returned name value as the reject reason key when calling the corresponding seller reject API.

§4 Common Parameters

For common parameters, refer to How to call TikTok Shop APIs - Common Parameters

Properties	Location	Type	Require	Sample	Properties description
shop_cipher	query	string	Y	GCP_XF90igAAAABh00qsWgtvOiGFNqyubMt3	Use this property to pass shop information in requesting the API. Failure in passing the correct value when requesting the API for cross-border shops will return incorrect response.
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content-type	header	string	Y	application/json	Allowed type: application/json

§5 Request Query Parameters

Properties	Type	Require	Sample	Properties description
app_key	string	Y	38abcd	Every single app will have a unique key. Please use the specific key assigned to your app.
sign	string	Y	5361235029d141222525e303d742f9e38aea052d10896d3197ab9d6233730b8c	Signature generated by gen algorithm. When you send API requests to TTS, you must sign them so that TTS can identify the senders.
timestamp	int	Y	1623812664	Unix timestamp GMT (UTC+00:00). This timestamp is used across all API requests. Developers can use this convert to local time.
locale	string	N	en-US	The BCP-47 locale codes for displaying the rejection reason, delimited by commas. Default: en-US
Refer to Locale codes for the list of supported locale codes.
return_or_cancel_id	string	Y	4035319218955782461	The unique identifier for an order return or cancellation.

§6 Request Sample

Query

https://open-api.tiktokglobalshop.com/return_refund/202309/reject_reasons?app_key=123abc&sign=5361235029d141222525e303d742f9e38aea052d10896d3197ab9d6233730b8c&timestamp=1625484268&shop_cipher=ROW_RHkDDABBAAB8tKAVoAqsMTjsQZFLyNfY&locale=en-US&return_or_cancel_id=4035319218955782461

§7 Response Parameters

Properties	Type	Sample	Properties description
code	int	0	The success or failure status code returned in API response.
message	string	Success	The success or failure messages returned in API response. Reasons of failure will be described in the message.
request_id	string	202203070749000101890810281E8C70B7	Request log
data	object		Specific return information
^reasons	[]object		The list of rejection reasons the seller has provided.
^^name	string	seller_reject_apply_you_have_reached_an_agreement_with_the_buyer	The reject reason key. Pass this exact value to the corresponding seller reject API as the reject reason. Note: The available reject reasons may change depending on the current aftersales request context. To avoid using stale or inapplicable reason keys, call this API close to the reject action and use the latest returned name values instead of hardcoding them.
^^text	string	You have reached an agreement with the buyer	The corresponding text to the reason name, localized based on the locale input parameter.

§8 Response Sample

{"code":0,"data":{"reasons":[{"name":"seller_reject_apply_you_have_reached_an_agreement_with_the_buyer","text":"You have reached an agreement with the buyer"}]},"message":"Success","request_id":"202203070749000101890810281E8C70B7"}

§9 Error Code

For common error codes, refer to How to call TikTok Shop APIs - Common Error Code

Code	Message