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§1 Path: /product/202604/appeals/submit
#§2 Method: [POST]
#§3 Function Description
#§4 Appeal Size Chart Verification
Appeal Size Chart Verification
Initiates an appeal process for a product that was blocked during the listing phase due to a size chart verification failure. This API is used when a seller believes their product was incorrectly blocked by our automated size chart validation system. The validation checks for three potential issues:
- Whether the size chart contains all mandatory dimensions.
- Whether the size chart covers all Stock-Keeping Units (SKUs) for sale.
- Whether the numerical values within the size chart are valid. If the validation system detects an issue, the product listing will be blocked. By using this API, sellers can submit an appeal. If the appeal is approved, the block will be lifted, and the seller can re-list the product. Use the
[Appeal Status Webhook]to monitor the appeal's progress, or pass theappeal_idto the[Get Appeal Status API]to retrieve the current status. Note: - Please wait at least 5 minutes after submitting an appeal before checking its status via the API to ensure the data is synchronized.
- You can submit up to 50 appeals per day. Any requests exceeding this limit will be rejected.
§5 Common Parameters
For common parameters, refer to How to call TikTok Shop APIs - Common Parameters
| Properties | Location | Type | Require | Sample | Properties description |
|---|---|---|---|---|---|
| shop_cipher | query | string | Y | GCP_XF90igAAAABh00qsWgtvOiGFNqyubMt3 | Use this property to pass shop information in requesting the API. Failure in passing the correct value when requesting the API for cross-border shops will return incorrect response. |
| Get by API Get Authorization Shop | |||||
| content-type | header | string | Y | application/json | Allowed type: application/json |
§6 Request Query Parameters
| Properties | Type | Require | Sample | Properties description |
|---|---|---|---|---|
| app_key | string | Y | 38abcd | Every single app will have a unique key. Please use the specific key assigned to your app. |
| sign | string | Y | 5361235029d141222525e303d742f9e38aea052d10896d3197ab9d6233730b8c | Signature generated by gen algorithm. When you send API requests to TTS, you must sign them so that TTS can identify the senders. |
| timestamp | int | Y | 1623812664 | Unix timestamp GMT (UTC+00:00). This timestamp is used across all API requests. Developers can use this convert to local time. |
§7 Request Body Parameters
| Properties | Type | Require | Sample | Properties description |
|---|---|---|---|---|
| product_id | int | Y | 1729532326804361713 | product_id |
| appeal_message | object | Y | Details of the products submitted for appeal | |
| ^field_name | string | Y | APPEAL_MESSAGE_FIELD_SIZE_CHART | The target fields to appeal. |
| Possible values: |
- APPEAL_MESSAGE_FIELD_SIZE_CHART | ^indicator_details |[]object |Y | |Indicator details of the products submitted for appeal | ^^indicator_type |string |Y |CONTAINS_ALL_SALE_PROPERTY |The target indicator_type to appeal of this field. Possible values:
- REQUIRED_DIMENSION：Does the size chart include all required dimensions?
- CONTAINS_ALL_SALE_PROPERTY：Does the size chart cover all sales attributes?""
- VALUE_RANGE_OUT_OF_RANGE：Are the value ranges in the size chart valid? | ^size_chart_id |string |N |7597302357391361806 |size_chart_id | ^size_chart_image_uri |string |N |tos-alisg-i-aphluv4xwc-sg/ebf6d1b2204a4aa883abb0befb6fee50 |uri of size_chart_image |
§8 Request Sample
Query
https://open-api.tiktokglobalshop.com/product/202604/appeals/submit?app_key=123abc&sign=5361235029d141222525e303d742f9e38aea052d10896d3197ab9d6233730b8c×tamp=1625484268&shop_cipher=ROW_RHkDDABBAAB8tKAVoAqsMTjsQZFLyNfY
Body
{"product_id":1729532326804361713,"appeal_message":{"field_name":"APPEAL_MESSAGE_FIELD_SIZE_CHART","indicator_details":[{"indicator_type":"CONTAINS_ALL_SALE_PROPERTY"}],"size_chart_id":"7597302357391361806","size_chart_image_uri":"tos-alisg-i-aphluv4xwc-sg/ebf6d1b2204a4aa883abb0befb6fee50"}}
§9 Response Parameters
| Properties | Type | Sample | Properties description |
|---|---|---|---|
| code | int | 0 | The success or failure status code returned in API response. |
| message | string | Success | The success or failure messages returned in API response. Reasons of failure will be described in the message. |
| request_id | string | 202203070749000101890810281E8C70B7 | Request log |
| data | object | Specific return information |
§10 Response Sample
{"code":0,"data":{},"message":"Success","request_id":"202203070749000101890810281E8C70B7"}
§11 Error Code
For common error codes, refer to How to call TikTok Shop APIs - Common Error Code
| Code | Message |
|---|