Push Mechanism Warning/Disable Logic？

Shopee Open Platform has a warning/disable logic in place for Apps that have a poor success rate for responding to Push Mechanism notifications. For such Apps, we will take action accordingly. Warning emails will be sent to you or we may also eventually disable your subscription to Push Mechanism notifications.

⚠️ Note: Success rate is calculated by comparing successful Push items versus failed Push items. A failed Push is defined as Shopee Open Platform not receiving an HTTP response with a status code of 2xx and an empty body within the timeout period.

View the Push Mechanism documentation for specific details.

Here are the details for Push Mechanism warning and disabling actions:

• Warning emails

- You will receive a warning email every 30 minutes if:

• There have been more than 600 Push Mechanism notifications sent to you in the past 6 hours AND
• Your overall Push success rate is less than 70%.

- Warning emails will not be sent once your success rate returns to more than 70%.

• Disabling of subscription to Push Mechanism notifications

- Your subscription to Push Mechanism notifications will be disabled and you will receive a notification email if:

• There have been more than 600 Push Mechanism notifications sent to you in the past 6 hours AND
• Your overall Push success rate is less than 30%.

- You should check your callback URL and ensure that you’re ready to receive Push Mechanism notifications normally before subscribing again.

⚠️ Notes

• After re-subscribing, please note the following important points:You will not receive any Push Mechanism notifications that were missed while your subscription was disabled.
• The success rate calculation for Push Mechanism notifications will restart based on records from your new subscription.

You can view the current Push Mechanism success rate and status through the Shopee Open Platform Console page.