How to apply Chat API document permission

Noted: Applications for Customer Service Apps from Individual Third Parties and Third-party Partner Platforms have been closed since November 18, 2024.

Conditions of using Chat API

When using the Chat API, you’re expected to abide by the guidelines listed below so that Shopee can maintain a fair and safe marketplace for our sellers:

• Certain automatic chat messages such as proactive order updates, promotional chat broadcasts and chatbot replies are prohibited.
• Please use the correct Chat APIs for your functions, and do not disguise your auto messages as manual messages and vice versa.
• If you would like to get real-time message updates, please use the Push Mechanism notifications.
• Do not process chat-related information for reasons other than responding to buyers.
• You should comply with the Data Protection Policy when processing chat-related information.

To continue having access to Chat API, you have to meet the criteria of the market you’re operating in:

1. ISV Last 30 days average orders of authorized shop number > 100 (Seller order quantity needs to be >21)

2. Shop's area of performance meet:

Please take note that if Shopee detects any abnormal behavior, or if you do not meet the criteria above, we reserve the right to remove your access to the Chat API function on the Shopee Open Platform.

How to apply

Step 1:

Pleaseraise a ticket and explain why you need the Chat API.

Step 2:

Shopee will review whether you meet the qualifications within 5-7 working days.

Step 3:

If your application is approved, you will get the email with a confirmation form, please submit the confirm form.If not, you will also get an email with the result.

Step 4:

(If approved) We will open the Chat api document permission within 2-3 working days.

Step 5:

(If approved) Please log in to your open platform account and you will see the Chat API document. In addition, please log in to the open platformconsole and create an App that can call the Chat API. If your account type is Third Party Partner, please create an App of Customer Service type. If your account type is Shopee seller, please create an App of Seller In House System. If you have created such an app before, you can also use that to call the Chat API.

Step 6:

Check the API best practices and API document

Chat API best practices: https://open.shopee.com/developer-guide/38

Chat API document: Doc