For US market: Replacement orders now available

Prior to releasing this new feature, the only choice available to buyers who received missing, damaged or otherwise compromised items in an order was to request a return or refund. To improve the buyer experience and help sellers provide better customer satisfaction, TikTok Shop has released a new feature where a buyer can ask for a replacement for the item they paid for. Sellers can approve the request for replacement and send them a new item by creating a new "Replacement" order. If the seller does not want to provide replacements, the request can be canceled and issue a refund instead. This change is only for the US market and affects local sellers. Developers who build return apps, connector apps, or multi-channel apps are <span style="color: rgb(222, 120, 2)"><strong>recommended</strong></span> to adopt this change.

Seller Operation Flow

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API Changes

The following APIs will be impacted by this change:

• GET Order List
• GET Order Details
• Search Returns
• Approve Return
• Reject Return

For details about these API changes, please go to the API reference page by clicking on the links above.

Webhook Changes

The webhook relevant for this change is the Return Status Change webhook.