Get Review Decision

Description of [GET]/return_refund/:version/Get_Review_Decision

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For common parameters, refer to How to call TikTok Shop APIs - Common Parameters

• APPROVE_REQUEST_CANCEL
• APPROVE_REFUND
• APPROVE_RETURN
• APPROVE_RECEIVED_PACKAGE
• APPROVE_REPLACEMENT
• ISSUE_REPLACEMENT_REFUND
• DIRECT_REFUND
• REJECT_REQUEST_CANCEL
• REJECT_REFUND
• REJECT_RETURN
• REJECT_RECEIVED_PACKAGE
• REJECT_REPLACEMENT -ISSUE_EXCHANGE_REFUND -OFFER_PARTIAL_REFUND_AFTER_RECEIVING_PKG Note: When omitted, the API evaluates all supported seller decisions for the request and returns one result per decision. |

Query

https://open-api.tiktokglobalshop.com/return_refund/202606/review_decision?app_key=123abc&sign=5361235029d141222525e303d742f9e38aea052d10896d3197ab9d6233730b8c&timestamp=1625484268&shop_cipher=ROW_RHkDDABBAAB8tKAVoAqsMTjsQZFLyNfY&seller_id=7494781899660428507&return_or_cancel_id=4035319218955782461&locale=en-US&check_decisions=APPROVE_REFUND,REJECT_RETURN

• APPROVE_REQUEST
• APPROVE_RETURN_PACKAGE
• REJECT_REQUEST
• REJECT_RETURN_PACKAGE
• REFUND_INSTEAD
• OFFER_PARTIAL_REFUND
• OFFER_PARTIAL_REFUND_AFTER_RECEIVING_PKG | ^^^eligible |bool |false |Use this field to recognize whether an decision is eligible for an return or cancellation:
• TRUE
• FALSE | ^^^ineligible_code |int |25005020 |The reason code for an ineligible decision. | ^^^ineligible_reason |string |the return is already completed, you can't approve again. |The reason for an ineligible decision. | ^^^available_reject_reasons |[]object | |The reject reason name seller can use to reject buyer's return or cancellation request. | ^^^^name |string |seller_reject_apply_product_has_been_packed |The reject reason name seller can use to reject buyer's return or cancellation request. | ^^^^text |string |The display text for the reject reason. |Product shipped. Tracking updates will be available soon.The display text for the reject reason. | ^^^partial_refund_amount_range |object | |The allowed partial refund amount band. Returned for the OFFER_PARTIAL_REFUND_AFTER_RECEIVING_PKG decision when it is eligible; omitted for all other decisions. | ^^^^min_amount |string |2.34 |The minimum partial refund amount the seller may offer. | ^^^^max_amount |string |3.33 |The maximum partial refund amount the seller may offer. | ^^^^currency |string |USD |The currency of the partial refund amount range, matching the currency of the current return request. | ^request_log_id |string |20260713225708FB… |The log id of this request, used for troubleshooting with TikTok Shop support. | ^errors |[]object | |Lists errors for partially failed requests. For example, if a request reviews multiple orders or items and only some fail, individual error details are returned here. IMPORTANT: Partial failures still return a top-level success code (0), so clients must also check this field to detect partial errors. For complete failures (e.g. validation errors), the top-level response code and message will indicate a failure, but this field will remain empty. | ^^code |string |98001004 |Error Code | ^^message |string |Invalid parameters. Please verify your input before retrying |Error Description |

{"code":0,"data":{"line_items":[{"return_line_item_id":"4035319218955782461","sub_return_line_item_id":"4035227657962164815","decisions":[{"decision":"OFFER_PARTIAL_REFUND_AFTER_RECEIVING_PKG","eligible":false,"ineligible_code":25005020,"ineligible_reason":"the return is already completed, you can't approve again.","available_reject_reasons":[{"name":"seller_reject_apply_product_has_been_packed","text":"The display text for the reject reason."}],"partial_refund_amount_range":{"min_amount":"2.34","max_amount":"3.33","currency":"USD"}}]}],"request_log_id":"20260713225708FB…","errors":[{"code":"98001004","message":"Invalid parameters. Please verify your input before retrying"}]},"message":"Success","request_id":"202203070749000101890810281E8C70B7"}

For common error codes, refer to How to call TikTok Shop APIs - Common Error Code