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Get Decision Eligibility

TikTok Shop 官方资料 · TikTok Shop Partner Center 开发者文档 · 适合开发者

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平台 / profile
TikTok Shop / profile.tiktok.docs_api
语言
en-US
发布版本
cn-20260909-2
标签
zhuge/sourceplatform/tiktok_shopaudience/developercategory/api_doctopic/compliancetopic/developer

资料正文

§1 Path: /return_refund/202601/decision_eligibility

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§2 Method: [GET]

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§3 Function Description

Use this API to evaluate which seller decisions are currently allowed for the specified aftersales request. The API returns one result per requested decision, including whether the decision is currently eligible and any rejection reasons that are applicable for an eligible reject decision.

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§4 Common Parameters

For common parameters, refer to How to call TikTok Shop APIs - Common Parameters

Properties Location Type Require Sample Properties description
shop_cipherquerystringYGCP_XF90igAAAABh00qsWgtvOiGFNqyubMt3Use this property to pass shop information in requesting the API. Failure in passing the correct value when requesting the API for cross-border shops will return incorrect response.
Get by API Get Authorization Shop
content-typeheaderstringYapplication/jsonAllowed type: application/json
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§5 Request Query Parameters

Properties Type Require Sample Properties description
app_keystringY38abcdEvery single app will have a unique key. Please use the specific key assigned to your app.
signstringY5361235029d141222525e303d742f9e38aea052d10896d3197ab9d6233730b8cSignature generated by gen algorithm. When you send API requests to TTS, you must sign them so that TTS can identify the senders.
timestampintY1623812664Unix timestamp GMT (UTC+00:00). This timestamp is used across all API requests. Developers can use this convert to local time.
return_or_cancel_idstringY4035319218955782461The TikTok Shop return or cancellation request ID to evaluate. Pass the request identifier for the target cancellation, refund, return, or other supported aftersales flow. Do not pass an order ID or order line ID in this field.
check_decisions[]stringNAPPROVE_REFUND,REJECT_RETURNThe seller decisions to evaluate for the specified aftersales request. Possible Values:
  • APPROVE_REQUEST_CANCEL
  • APPROVE_REFUND
  • APPROVE_RETURN
  • APPROVE_RECEIVED_PACKAGE
  • APPROVE_REPLACEMENT
  • ISSUE_REPLACEMENT_REFUND
  • DIRECT_REFUND
  • REJECT_REQUEST_CANCEL
  • REJECT_REFUND
  • REJECT_RETURN
  • REJECT_RECEIVED_PACKAGE
  • REJECT_REPLACEMENT -ISSUE_EXCHANGE_REFUND Note: When omitted, the API evaluates all supported seller decisions for the request and returns one result per decision. | locale |string |N |en-US |The BCP-47 locale codes for displaying the return reason, delimited by commas. Default: en-US Refer to Locale codes for the list of supported locale codes. |
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§6 Request Sample

Query

https://open-api.tiktokglobalshop.com/return_refund/202601/decision_eligibility?app_key=123abc&sign=5361235029d141222525e303d742f9e38aea052d10896d3197ab9d6233730b8c&timestamp=1625484268&shop_cipher=ROW_RHkDDABBAAB8tKAVoAqsMTjsQZFLyNfY&return_or_cancel_id=4035319218955782461&check_decisions=APPROVE_REFUND,REJECT_RETURN&locale=en-US
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§7 Response Parameters

Properties Type Sample Properties description
codeint0The success or failure status code returned in API response.
messagestringSuccessThe success or failure messages returned in API response. Reasons of failure will be described in the message.
request_idstring202203070749000101890810281E8C70B7Request log
dataobjectSpecific return information
^decisions[]objectDecision list
^^decisionstringAPPROVE_REFUNDOne eligibility result for one evaluated seller decision. Possible Values:
  • APPROVE_REQUEST_CANCEL
  • APPROVE_REFUND
  • APPROVE_RETURN
  • APPROVE_RECEIVED_PACKAGE
  • APPROVE_REPLACEMENT
  • ISSUE_REPLACEMENT_REFUND
  • DIRECT_REFUND
  • REJECT_REQUEST_CANCEL
  • REJECT_REFUND
  • REJECT_RETURN
  • REJECT_RECEIVED_PACKAGE
  • REJECT_REPLACEMENT -ISSUE_EXCHANGE_REFUND | ^^eligible |bool |true |Use this field to recognize whether an decision is eligible for an return or cancellation:
  • TRUE
  • FALSE | ^^ineligible_code |int |25001001 |The reason code for an ineligible decision. | ^^ineligible_reason |string |the return is already completed, you can't approve again. |The reason for an ineligible decision. | ^^available_reject_reasons |[]object | |The reject reason name seller can use to reject buyer's return or cancellation request. | ^^^name |string |seller_reject_apply_product_has_been_packed |The reject reason name seller can use to reject buyer's return or cancellation request. | ^^^text |string |Product shipped. Tracking updates will be available soon. |The display text for the reject reason. |
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§8 Response Sample

{"code":0,"data":{"decisions":[{"decision":"APPROVE_REFUND","eligible":true,"ineligible_code":25001001,"ineligible_reason":"the return is already completed, you can't approve again.","available_reject_reasons":[{"name":"seller_reject_apply_product_has_been_packed","text":"Product shipped. Tracking updates will be available soon."}]}]},"message":"Success","request_id":"202203070749000101890810281E8C70B7"}
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§9 Error Code

For common error codes, refer to How to call TikTok Shop APIs - Common Error Code

Code Message
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