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来自 TikTok Shop 官方资料快照 · 2026-09-06 12:40:41
打开官方原文 ↗ 当前资料 结构化阅读页 固定快照 已留存，可追溯 官方原文 可核对 查看技术与溯源信息 平台 / profile TikTok Shop / profile.tiktok.docs_api 语言 en-US 发布版本 cn-20260909-2标签 zhuge/source platform/tiktok_shop audience/developer category/api_doc topic/compliance topic/developer ← 资料库首页 TikTok Shop 资料来源 资料正文 §1 Cancel reasons
📌 Different order statuses require different reasons. Check the status on the left in the table to find the applicable reasons, and include the reason name as a request parameter when making the API call. If the cancel reason is not applicable for the order status, the API will return a '25001021 Reason not match order status' error.
# §3 Buyer Initiates Cancel ReasonBuyer Initiates Cancel Reason
The following reason is available for buyers when they initiate cancel request.
Order Status Buyer available cancel reason Reason name UNPAIDBetter price available ecom_order_unpaid_canceled_reason_better_price No longer needed ecom_order_unpaid_canceled_reason_no_longer_needed Need to change payment method ecom_order_to_ship_canceled_reason_change_payment_method Bought by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes Better price available ecom_order_to_ship_canceled_reason_better_price Incorrect shipping address ecom_order_to_ship_canceled_reason_wrong_delivery_info Forgot to apply coupons ecom_order_to_ship_canceled_reason_forgot_to_apply_coupons ON_HOLD AWAITING_SHIPMENTNeed to change shipping address ecom_order_unpaid_canceled_reason_wrong_delivery_info Better price available ecom_order_unpaid_canceled_reason_better_price No longer needed ecom_order_unpaid_canceled_reason_no_longer_needed Need to change payment method ecom_order_to_ship_canceled_reason_change_payment_method Discount not as expected ecom_order_to_ship_canceled_reason_discount_not_expected Bought by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes High shipping fee ecom_order_to_ship_canceled_reason_high_delivery_costs Better price available ecom_order_to_ship_canceled_reason_better_price Incorrect shipping address ecom_order_to_ship_canceled_reason_wrong_delivery_info Item wasn't shipped on time ecom_order_to_ship_canceled_reason_not_shipped_on_time No longer needed ecom_order_to_ship_canceled_reason_no_longer_needed Forgot to apply coupons ecom_order_to_ship_canceled_reason_forgot_to_apply_coupons Don't want to wait US_order_to_ship_canceled_reason_not_shipped_on_time_before_RTS_prod
# §4 Seller Reject Cancel Request ReasonSeller Reject Cancel Request Reason
The reason the seller can use to reject the buyer's cancel request
Seller available Reject Cancel reason Reason name Products were shipped in multiple packages. ecom_reverse_reject_refund_request_package_delivery_multiple_boxes Unable to change address seller_reject_apply_unable_to_change_address Product shipped. Tracking updates will be available soon. ecom_reverse_reject_cancel_reason_product_packed
# §5 Seller Initiates Cancel ReasonSeller Initiates Cancel Reason
The available reason of seller initiates cancel
Order Status Seller available initiate cancel reason Reason name UNPAIDOut of stock seller_cancel_unpaid_reason_out_of_stock Pricing error seller_cancel_unpaid_reason_wrong_price Buyer did not pay on time seller_cancel_unpaid_reason_buyer_hasnt_paid_within_time_allowed Buyer requested cancellation seller_cancel_unpaid_reason_buyer_requested_cancellation ON_HOLD and AWAITING_SHIPMENTOut of stock seller_cancel_reason_out_of_stock Pricing error seller_cancel_reason_wrong_price Unable to deliver to buyer address seller_cancel_paid_reason_address_not_deliver Buyer requested cancellation seller_cancel_paid_reason_buyer_requested_cancellation
# §6 SYSTEM Cancel ReasonSYSTEM Cancel Reason
Cancel reason Reason name Buyer payment overdue system_cancel_unpaid_time_out Failed to pass risk review system_cancel_anti_span_block Inbound failed system_cancel_cross_border_entry_warehouse_failed_reason2 Order cancelled by system package_cancel Order cancelled by system platform_cancel Package rejected returned_to_shipper_refused Package delivery failed returned_to_shipper_other Package damaged package_damaged Package lost package_lost Late delivery threepl_breach Package scrapped package_scrap Automatically cancelled due to collection time out system_cancel_order_reason_shipping_timeout This order has been automatically canceled as you didn't provide your delivery address. system_cancel_add_address_overtime Automatically cancelled due to untraceable tracking number system_cancel_order_untracked Order canceled by the system ecom_cb_sc_out_return Automatically canceled as not delivered within 30 days of estimated time of delivery system_cancel_order_exceed_edt_not_arrive Buyer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay
# §7 Operator CancelOperator Cancel
Cancel reason Reason name We have identified a risk involved with your order and cancelled your order for safety reasons to protect your transaction. system_cancel_order_reason_potential_fraud Order canceled by system. system_cancel_order_reason_experience_related Failed to pass risk review operator_cancel_risk_control_block As your product violates the platform's negative review policy, we canceled this transaction. We recommend you process the buyer's after-sales request. system_cancel_order_reason_nrr_related
# §9 Buyer Initiates Cancel ReasonBuyer Initiates Cancel Reason
The following reason is available for buyers when they initiate cancel request.
Order Status Buyer available cancel reason Reason name UNPAID Desired payment method not available ecom_order_unpaid_canceled_reason_payment_method_not_available_uk Wrong delivery information ecom_order_unpaid_canceled_reason_wrong_delivery_info_uk Order created by mistake ecom_order_unpaid_canceled_reason_created_by_mistakes_uk Better price available ecom_order_unpaid_canceled_reason_better_price_uk No longer needed ecom_order_unpaid_canceled_reason_no_longer_needed_uk Other ecom_order_unpaid_canceled_reason_other_uk Discount not as expected ecom_order_to_ship_canceled_reason_discount_not_expected_uk High delivery costs ecom_order_to_ship_canceled_reason_high_delivery_costs_uk ON_HOLD and AWAITING_SHIPMENT No longer needed ecom_order_to_ship_canceled_reason_no_longer_needed_uk Need to change payment method ecom_order_to_ship_canceled_reason_change_payment_method_uk Discount not as expected ecom_order_to_ship_canceled_reason_discount_not_expected_uk Order created by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes_uk High delivery costs ecom_order_to_ship_canceled_reason_high_delivery_costs_uk Better price available ecom_order_to_ship_canceled_reason_better_price_uk Wrong delivery information ecom_order_to_ship_canceled_reason_wrong_delivery_info_uk Late shipment buyer_cancel_late_shipment Other ecom_order_unpaid_canceled_reason_other_uk
# §10 Seller Reject Cancel Request ReasonSeller Reject Cancel Request Reason
The reason the seller can use to reject the buyer's cancel request
Seller available Reject Cancel reason Reason name Invalid reason for cancellation order_manage_list_action_respond_popup_reject_reason_invalid_cancellation_reason_uk Product delivery is on schedule order_manage_list_action_respond_popup_reject_reason_delivered_uk Reached an agreement with the buyer order_manage_list_action_respond_popup_reject_reason_buyer_agree_uk Product has been packed seller_reject_apply_product_has_been_packed
# §11 Seller Initiates Cancel ReasonSeller Initiates Cancel Reason
The available reason of seller initiates cancel
Order Status Seller available initiate cancel reason Reason name UNPAID Out of stock seller_cancel_unpaid_reason_out_of_stock_uk Pricing error seller_cancel_unpaid_reason_wrong_price_uk Buyer did not pay on time seller_cancel_unpaid_reason_buyer_hasnt_paid_within_time_allowed_uk ON_HOLD and AWAITING_SHIPMENT Pricing error seller_cancel_reason_wrong_price_uk Unable to deliver to buyer address seller_cancel_paid_reason_address_not_deliver_uk Out of stock seller_cancel_reason_out_of_stock_uk
# §12 SYSTEM Cancel ReasonSYSTEM Cancel Reason
Cancel reason Reason name Buyer payment overdue system_cancel_unpaid_time_out_uk Failed to pass risk review system_cancel_anti_span_block_uk Inbound failed system_cancel_cross_border_entry_warehouse_failed_reason2_uk Order cancelled by system package_cancel_uk Order cancelled by system platform_cancel_uk Package rejected returned_to_shipper_refused_uk Package delivery failed returned_to_shipper_other_uk Package damaged package_damaged_uk Package lost package_lost_uk Late delivery threepl_breach_uk Package scrapped package_scrap_uk Automatically cancelled due to collection time out system_cancel_order_reason_shipping_timeout_uk This order has been automatically canceled as you didn't provide your delivery address. system_cancel_add_address_overtime Automatically cancelled due to untraceable tracking number system_cancel_order_untracked_uk Order canceled by the system ecom_cb_sc_out_return Buyer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay
# §13 Operator CancelOperator Cancel
Cancel reason Reason name We have identified a risk involved with your order and cancelled your order for safety reasons to protect your transaction. system_cancel_order_reason_potential_fraud Order canceled by system. system_cancel_order_reason_experience_related Failed to pass risk review operator_cancel_risk_control_block As your product violates the platform's negative review policy, we canceled this transaction. We recommend you process the buyer's after-sales request. system_cancel_order_reason_nrr_related
# §15 Buyer Initiates Cancel ReasonBuyer Initiates Cancel Reason
The following reason is available for buyers when they initiate cancel request.
Order Status Buyer available cancel reason Reason name UNPAID Desired payment method not available ecom_order_unpaid_canceled_reason_payment_method_not_available Need to input/change coupon code buyer_cancel_need_to_input/change_coupon_code Wrong item variation (color, size, etc.) buyer_cancel_wrong_item_variation_(colour,_size,_etc.) Wrong delivery information ecom_order_unpaid_canceled_reason_wrong_delivery_info Order created by mistake ecom_order_unpaid_canceled_reason_created_by_mistakes Better price available ecom_order_unpaid_canceled_reason_better_price No longer needed ecom_order_unpaid_canceled_reason_no_longer_needed Other ecom_order_unpaid_canceled_reason_other ON_HOLD and AWAITING_SHIPMENT Need to change payment method ecom_order_to_ship_canceled_reason_change_payment_method Discount not as expected ecom_order_to_ship_canceled_reason_discount_not_expected Order created by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes High delivery costs ecom_order_to_ship_canceled_reason_high_delivery_costs Better price available ecom_order_to_ship_canceled_reason_better_price Wrong delivery information ecom_order_to_ship_canceled_reason_wrong_delivery_info Product wasn't shipped on time ecom_order_to_ship_canceled_reason_not_shipped_on_time
# §16 Seller Reject Cancel Request ReasonSeller Reject Cancel Request Reason
The reason the seller can use to reject the buyer's cancel request
Seller available Reject Cancel reason Reason name Invalid reason for cancellation order_manage_list_action_respond_popup_reject_reason_invalid_cancellation_reason Product delivery is on schedule order_manage_list_action_respond_popup_reject_reason_delivered Reached an agreement with the buyer order_manage_list_action_respond_popup_reject_reason_buyer_agree Product has been packed seller_reject_apply_product_has_been_packed Order canceled by system system_cancel_failed_due_to_tts
# §17 Seller Initiates Cancel ReasonSeller Initiates Cancel Reason
The available reason of seller initiates cancel
Order Status Seller available initiate cancel reason Reason name UNPAID Out of stock seller_cancel_unpaid_reason_out_of_stock Pricing error seller_cancel_unpaid_reason_wrong_price Buyer did not pay on time seller_cancel_unpaid_reason_buyer_hasnt_paid_within_time_allowed ON_HOLD and AWAITING_SHIPMENT Out of stock seller_cancel_reason_out_of_stock Pricing error seller_cancel_reason_wrong_price Unable to deliver to buyer address seller_cancel_paid_reason_address_not_deliver
# §18 SYSTEM Cancel ReasonSYSTEM Cancel Reason
Cancel reason Reason name Buyer payment overdue system_cancel_unpaid_time_out Failed to pass risk review system_cancel_anti_span_block Order cancelled by system package_cancel Order cancelled by system platform_cancel Package rejected returned_to_shipper_refused Package delivery failed returned_to_shipper_other Package damaged package_damaged Package lost package_lost Late delivery threepl_breach Package scrapped package_scrap Automatically cancelled due to collection time out system_cancel_order_reason_shipping_timeout Automatically cancelled due to recharge time out system_cancel_virtual_timeout Top up failed system_cancel_virtual_top_up_failed Invalid phone number system_cancel_virtual_phone_number_invalid This order has been automatically canceled as you didn't provide your delivery address. system_cancel_add_address_overtime Order canceled by the system ecom_cb_sc_out_return Automatically cancelled due to untraceable tracking number system_cancel_order_untracked Buyer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay
# §19 Operator CancelOperator Cancel
Cancel reason Reason name We have identified a risk involved with your order and cancelled your order for safety reasons to protect your transaction. system_cancel_order_reason_potential_fraud Order canceled by system. system_cancel_order_reason_experience_related Failed to pass risk review operator_cancel_risk_control_block As your product violates the platform's negative review policy, we canceled this transaction. We recommend you process the buyer's after-sales request. system_cancel_order_reason_nrr_related
# §21 Buyer Initiates Cancel ReasonBuyer Initiates Cancel Reason
The following reason is available for buyers when they initiate cancel request.
Order Status Buyer available cancel reason Reason name UNPAID Need to input/change coupon code buyer_cancel_need_to_input/change_coupon_code Wrong item variation (color, size, etc.) buyer_cancel_wrong_item_variation_(colour,_size,_etc.) Desired payment method not available ecom_order_unpaid_canceled_reason_payment_method_not_available Wrong delivery information ecom_order_unpaid_canceled_reason_wrong_delivery_info Order created by mistake ecom_order_unpaid_canceled_reason_created_by_mistakes Better price available ecom_order_unpaid_canceled_reason_better_price Other ecom_order_unpaid_canceled_reason_other ON_HOLD and AWAITING_SHIPMENT Need to change payment method ecom_order_to_ship_canceled_reason_change_payment_method Discount not as expected ecom_order_to_ship_canceled_reason_discount_not_expected Order created by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes High delivery costs ecom_order_to_ship_canceled_reason_high_delivery_costs Better price available ecom_order_to_ship_canceled_reason_better_price Wrong delivery information ecom_order_to_ship_canceled_reason_wrong_delivery_info Product wasn't shipped on time ecom_order_to_ship_canceled_reason_not_shipped_on_time
# §22 Seller Reject Cancel Request ReasonSeller Reject Cancel Request Reason
Seller available Reject Cancel reason Reason name Invalid reason for cancellation order_manage_list_action_respond_popup_reject_reason_invalid_cancellation_reason Product delivery is on schedule order_manage_list_action_respond_popup_reject_reason_delivered Reached an agreement with the buyer order_manage_list_action_respond_popup_reject_reason_buyer_agree Product has been packed seller_reject_apply_product_has_been_packed
# §23 Seller Initiates Cancel ReasonSeller Initiates Cancel Reason
The available reason of seller initiates cancel
Order Status Seller available initiate cancel reason Reason name UNPAID Out of stock seller_cancel_unpaid_reason_out_of_stock Pricing error seller_cancel_unpaid_reason_wrong_price Buyer did not pay on time seller_cancel_unpaid_reason_buyer_hasnt_paid_within_time_allowed ON_HOLD and AWAITING_SHIPMENT Out of stock seller_cancel_reason_out_of_stock Pricing error seller_cancel_reason_wrong_price Unable to deliver to buyer address seller_cancel_paid_reason_address_not_deliver
# §24 SYSTEM Cancel ReasonSYSTEM Cancel Reason
Cancel reason Reason name Buyer payment overdue system_cancel_unpaid_time_out Failed to pass risk review system_cancel_anti_span_block Order cancelled by system package_cancel Order cancelled by system platform_cancel Package rejected returned_to_shipper_refused Package delivery failed returned_to_shipper_other Package damaged package_damaged Package lost package_lost Late delivery threepl_breach Package scrapped package_scrap Automatically cancelled due to collection time out system_cancel_order_reason_shipping_timeout Inbound failed system_cancel_cross_border_entry_warehouse_failed_reason2 This order has been automatically canceled as you didn't provide your delivery address. system_cancel_add_address_overtime Order canceled by the system ecom_cb_sc_out_return Automatically cancelled due to untraceable tracking number system_cancel_order_untracked Buyer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay
# §25 Operator CancelOperator Cancel
Cancel reason Reason name We have identified a risk involved with your order and cancelled your order for safety reasons to protect your transaction. system_cancel_order_reason_potential_fraud Order canceled by system. system_cancel_order_reason_experience_related Failed to pass risk review operator_cancel_risk_control_block As your product violates the platform's negative review policy, we canceled this transaction. We recommend you process the buyer's after-sales request. system_cancel_order_reason_nrr_related
# §27 Buyer Initiates Cancel ReasonBuyer Initiates Cancel Reason
The following reason is available for buyers when they initiate cancel request.
Order Status Buyer available cancel reason Reason name UNPAID Need to input/change coupon code buyer_cancel_need_to_input/change_coupon_code Wrong item variation (color, size, etc.) buyer_cancel_wrong_item_variation_(colour,_size,_etc.) Desired payment method not available ecom_order_unpaid_canceled_reason_payment_method_not_available Wrong delivery information ecom_order_unpaid_canceled_reason_wrong_delivery_info Order created by mistake ecom_order_unpaid_canceled_reason_created_by_mistakes Better price available ecom_order_unpaid_canceled_reason_better_price Other ecom_order_unpaid_canceled_reason_other ON_HOLD and AWAITING_SHIPMENT Need to change payment method ecom_order_to_ship_canceled_reason_change_payment_method Discount not as expected ecom_order_to_ship_canceled_reason_discount_not_expected Order created by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes High delivery costs ecom_order_to_ship_canceled_reason_high_delivery_costs Better price available ecom_order_to_ship_canceled_reason_better_price Wrong delivery information ecom_order_to_ship_canceled_reason_wrong_delivery_info Product wasn't shipped on time ecom_order_to_ship_canceled_reason_not_shipped_on_time
# §28 Seller Reject Cancel Request ReasonSeller Reject Cancel Request Reason
The reason the seller can use to reject the buyer's cancel request
Seller available Reject Cancel reason Reason name Invalid reason for cancellation order_manage_list_action_respond_popup_reject_reason_invalid_cancellation_reason Product delivery is on schedule order_manage_list_action_respond_popup_reject_reason_delivered Reached an agreement with the buyer order_manage_list_action_respond_popup_reject_reason_buyer_agree Product has been packed seller_reject_apply_product_has_been_packed
# §29 Seller Initiates Cancel ReasonSeller Initiates Cancel Reason
The available reason of seller initiates cancel
Order Status Seller available initiate cancel reason Reason name UNPAID Out of stock seller_cancel_unpaid_reason_out_of_stock Pricing error seller_cancel_unpaid_reason_wrong_price Buyer did not pay on time seller_cancel_unpaid_reason_buyer_hasnt_paid_within_time_allowed Buyer requested cancellation seller_cancel_unpaid_reason_buyer_requested_cancellation ON_HOLD and AWAITING_SHIPMENT Out of stock seller_cancel_reason_out_of_stock Pricing error seller_cancel_reason_wrong_price Unable to deliver to buyer address seller_cancel_paid_reason_address_not_deliver Buyer requested cancellation seller_cancel_paid_reason_buyer_requested_cancellation
# §30 SYSTEM Cancel ReasonSYSTEM Cancel Reason
Cancel reason Reason name Buyer payment overdue system_cancel_unpaid_time_out Failed to pass risk review system_cancel_anti_span_block Order cancelled by system package_cancel Order cancelled by system platform_cancel Package rejected returned_to_shipper_refused Package delivery failed returned_to_shipper_other Package damaged package_damaged Package lost package_lost Late delivery threepl_breach Package scrapped package_scrap Automatically cancelled due to collection time out system_cancel_order_reason_shipping_timeout Inbound failed system_cancel_cross_border_entry_warehouse_failed_reason2 This order has been automatically canceled as you didn't provide your delivery address. system_cancel_add_address_overtime Order canceled by the system ecom_cb_sc_out_return Automatically cancelled due to untraceable tracking number system_cancel_order_untracked Buyer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay
# §31 Operator CancelOperator Cancel
Cancel reason Reason name We have identified a risk involved with your order and cancelled your order for safety reasons to protect your transaction. system_cancel_order_reason_potential_fraud Order canceled by system. system_cancel_order_reason_experience_related Failed to pass risk review operator_cancel_risk_control_block As your product violates the platform's negative review policy, we canceled this transaction. We recommend you process the buyer's after-sales request. system_cancel_order_reason_nrr_related
# §33 Buyer Initiates Cancel ReasonBuyer Initiates Cancel Reason
The following reason is available for buyers when they initiate cancel request.
Order Status Buyer available cancel reason Reason name UNPAID Need to input/change coupon code buyer_cancel_need_to_input/change_coupon_code Wrong item variation (color, size, etc.) buyer_cancel_wrong_item_variation_(colour,_size,_etc.) Desired payment method not available ecom_order_unpaid_canceled_reason_payment_method_not_available Wrong delivery information ecom_order_unpaid_canceled_reason_wrong_delivery_info Order created by mistake ecom_order_unpaid_canceled_reason_created_by_mistakes Better price available ecom_order_unpaid_canceled_reason_better_price Other ecom_order_unpaid_canceled_reason_other ON_HOLD and AWAITING_SHIPMENT Need to change payment method ecom_order_to_ship_canceled_reason_change_payment_method Discount not as expected ecom_order_to_ship_canceled_reason_discount_not_expected Order created by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes High delivery costs ecom_order_to_ship_canceled_reason_high_delivery_costs Better price available ecom_order_to_ship_canceled_reason_better_price Wrong delivery information ecom_order_to_ship_canceled_reason_wrong_delivery_info Product wasn't shipped on time ecom_order_to_ship_canceled_reason_not_shipped_on_time
# §34 Seller Reject Cancel Request ReasonSeller Reject Cancel Request Reason
The reason the seller can use to reject the buyer's cancel request
Seller available Reject Cancel reason Reason name Invalid reason for cancellation order_manage_list_action_respond_popup_reject_reason_invalid_cancellation_reason Product delivery is on schedule order_manage_list_action_respond_popup_reject_reason_delivered Reached an agreement with the buyer order_manage_list_action_respond_popup_reject_reason_buyer_agree Product has been packed seller_reject_apply_product_has_been_packed
# §35 Seller Initiates Cancel ReasonSeller Initiates Cancel Reason
The available reason of seller initiates cancel
Order Status Seller available initiate cancel reason Reason name UNPAID Out of stock seller_cancel_unpaid_reason_out_of_stock Pricing error seller_cancel_unpaid_reason_wrong_price ON_HOLD and AWAITING_SHIPMENT Out of stock seller_cancel_reason_out_of_stock Pricing error seller_cancel_reason_wrong_price Unable to deliver to buyer address seller_cancel_unable_to_deliver_to_buyer_address
# §36 SYSTEM Cancel ReasonSYSTEM Cancel Reason
Cancel reason Reason name Buyer payment overdue system_cancel_unpaid_time_out Failed to pass risk review system_cancel_anti_span_block Order cancelled by system package_cancel Order cancelled by system platform_cancel Package rejected returned_to_shipper_refused Package delivery failed returned_to_shipper_other Package damaged package_damaged Package lost package_lost Late delivery threepl_breach Package scrapped package_scrap Automatically cancelled due to collection time out system_cancel_order_reason_shipping_timeout Inbound failed system_cancel_cross_border_entry_warehouse_failed_reason2 This order has been automatically canceled as you didn't provide your delivery address. system_cancel_add_address_overtime Order canceled by the system ecom_cb_sc_out_return Automatically cancelled due to untraceable tracking number system_cancel_order_untracked Buyer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay
# §37 Operator CancelOperator Cancel
Cancel reason Reason name We have identified a risk involved with your order and cancelled your order for safety reasons to protect your transaction. system_cancel_order_reason_potential_fraud Order canceled by system. system_cancel_order_reason_experience_related Failed to pass risk review operator_cancel_risk_control_block As your product violates the platform's negative review policy, we canceled this transaction. We recommend you process the buyer's after-sales request. system_cancel_order_reason_nrr_related
# §39 Buyer Initiates Cancel ReasonBuyer Initiates Cancel Reason
The following reason is available for buyers when they initiate cancel request.
Order Status Buyer available cancel reason Reason name UNPAID Wrong item variation (color, size, etc.) buyer_cancel_wrong_item_variation_(colour,_size,_etc.) Need to input/change coupon code buyer_cancel_need_to_input/change_coupon_code Desired payment method not available ecom_order_unpaid_canceled_reason_payment_method_not_available Wrong delivery information ecom_order_unpaid_canceled_reason_wrong_delivery_info Order created by mistake ecom_order_unpaid_canceled_reason_created_by_mistakes Better price available ecom_order_unpaid_canceled_reason_better_price No longer needed ecom_order_unpaid_canceled_reason_no_longer_needed Other ecom_order_unpaid_canceled_reason_other ON_HOLD and AWAITING_SHIPMENT Need to change payment method ecom_order_to_ship_canceled_reason_change_payment_method Discount not as expected ecom_order_to_ship_canceled_reason_discount_not_expected Order created by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes High delivery costs ecom_order_to_ship_canceled_reason_high_delivery_costs Better price available ecom_order_to_ship_canceled_reason_better_price Wrong delivery information ecom_order_to_ship_canceled_reason_wrong_delivery_info Product wasn't shipped on time ecom_order_to_ship_canceled_reason_not_shipped_on_time No longer needed ecom_order_to_ship_canceled_reason_no_longer_needed
# §40 Seller Reject Cancel Request ReasonSeller Reject Cancel Request Reason
The reason the seller can use to reject the buyer's cancel request
Seller available Reject Cancel reason Reason name Invalid reason for cancellation order_manage_list_action_respond_popup_reject_reason_invalid_cancellation_reason Product delivery is on schedule order_manage_list_action_respond_popup_reject_reason_delivered Reached an agreement with the buyer order_manage_list_action_respond_popup_reject_reason_buyer_agree Product has been packed seller_reject_apply_product_has_been_packed
# §41 Seller Initiates Cancel ReasonSeller Initiates Cancel Reason
The available reason of seller initiates cancel
Order Status Seller available initiate cancel reason Reason name UNPAID Out of stock seller_cancel_unpaid_reason_out_of_stock Pricing error seller_cancel_unpaid_reason_wrong_price Buyer did not pay on time seller_cancel_unpaid_reason_buyer_hasnt_paid_within_time_allowed ON_HOLD and AWAITING_SHIPMENT Out of stock seller_cancel_reason_out_of_stock Pricing error seller_cancel_reason_wrong_price Unable to deliver to buyer address seller_cancel_paid_reason_address_not_deliver
# §42 SYSTEM Cancel ReasonSYSTEM Cancel Reason
Cancel reason Reason name Buyer payment overdue system_cancel_unpaid_time_out Failed to pass risk review system_cancel_anti_span_block Order cancelled by system package_cancel Order cancelled by system platform_cancel Package rejected returned_to_shipper_refused Package delivery failed returned_to_shipper_other Package damaged package_damaged Package lost package_lost Late delivery threepl_breach Package scrapped package_scrap Automatically cancelled due to collection time out system_cancel_order_reason_shipping_timeout Inbound failed system_cancel_cross_border_entry_warehouse_failed_reason2 This order has been automatically canceled as you didn't provide your delivery address. system_cancel_add_address_overtime Order canceled by the system ecom_cb_sc_out_return Automatically cancelled due to untraceable tracking number system_cancel_order_untracked Buyer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay
# §43 Operator CancelOperator Cancel
Cancel reason Reason name We have identified a risk involved with your order and cancelled your order for safety reasons to protect your transaction. system_cancel_order_reason_potential_fraud Order canceled by system. system_cancel_order_reason_experience_related Failed to pass risk review operator_cancel_risk_control_block As your product violates the platform's negative review policy, we canceled this transaction. We recommend you process the buyer's after-sales request. system_cancel_order_reason_nrr_related
# §45 Buyer Initiates Cancel ReasonBuyer Initiates Cancel Reason
The following reason is available for buyers when they initiate cancel request.
Order Status Buyer available cancel reason Reason name UNPAID Need to input/change coupon code buyer_cancel_need_to_input/change_coupon_code Wrong item variation (color, size, etc.) buyer_cancel_wrong_item_variation_(colour,_size,_etc.) Desired payment method not available ecom_order_unpaid_canceled_reason_payment_method_not_available Wrong delivery information ecom_order_unpaid_canceled_reason_wrong_delivery_info Order created by mistake ecom_order_unpaid_canceled_reason_created_by_mistakes Better price available ecom_order_unpaid_canceled_reason_better_price Other ecom_order_unpaid_canceled_reason_other ON_HOLD and AWAITING_SHIPMENT Need to change payment method ecom_order_to_ship_canceled_reason_change_payment_method Discount not as expected ecom_order_to_ship_canceled_reason_discount_not_expected Order created by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes High delivery costs ecom_order_to_ship_canceled_reason_high_delivery_costs Better price available ecom_order_to_ship_canceled_reason_better_price Wrong delivery information ecom_order_to_ship_canceled_reason_wrong_delivery_info Product wasn't shipped on time ecom_order_to_ship_canceled_reason_not_shipped_on_time
# §46 Seller Reject Cancel Request ReasonSeller Reject Cancel Request Reason
The reason the seller can use to reject the buyer's cancel request
Seller available Reject Cancel reason Reason name Invalid reason for cancellation order_manage_list_action_respond_popup_reject_reason_invalid_cancellation_reason Product delivery is on schedule order_manage_list_action_respond_popup_reject_reason_delivered Reached an agreement with the buyer order_manage_list_action_respond_popup_reject_reason_buyer_agree Product has been packed seller_reject_apply_product_has_been_packed
# §47 Seller Initiates Cancel ReasonSeller Initiates Cancel Reason
The available reason of seller initiates cancel
Order Status Seller available initiate cancel reason Reason name UNPAID Out of stock seller_cancel_unpaid_reason_out_of_stock Pricing error seller_cancel_unpaid_reason_wrong_price Buyer did not pay on time seller_cancel_unpaid_reason_buyer_hasnt_paid_within_time_allowed ON_HOLD and AWAITING_SHIPMENT Out of stock seller_cancel_reason_out_of_stock Pricing error seller_cancel_reason_wrong_price Unable to deliver to buyer address seller_cancel_paid_reason_address_not_deliver
# §48 SYSTEM Cancel ReasonSYSTEM Cancel Reason
Cancel reason Reason name Buyer payment overdue system_cancel_unpaid_time_out Failed to pass risk review system_cancel_anti_span_block Order cancelled by system package_cancel Order cancelled by system platform_cancel Package rejected returned_to_shipper_refused Package delivery failed returned_to_shipper_other Package damaged package_damaged Package lost package_lost Late delivery threepl_breach Package scrapped package_scrap Automatically cancelled due to collection time out system_cancel_order_reason_shipping_timeout Inbound failed system_cancel_cross_border_entry_warehouse_failed_reason2 This order has been automatically canceled as you didn't provide your delivery address. system_cancel_add_address_overtime Order canceled by the system ecom_cb_sc_out_return Automatically cancelled due to untraceable tracking number system_cancel_order_untracked Buyer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay
# §49 Operator CancelOperator Cancel
Cancel reason Reason name We have identified a risk involved with your order and cancelled your order for safety reasons to protect your transaction. system_cancel_order_reason_potential_fraud Order canceled by system. system_cancel_order_reason_experience_related Failed to pass risk review operator_cancel_risk_control_block As your product violates the platform's negative review policy, we canceled this transaction. We recommend you process the buyer's after-sales request. system_cancel_order_reason_nrr_related
# §51 Buyer Initiates Cancel ReasonBuyer Initiates Cancel Reason
The following reason is available for buyers when they initiate cancel request.
Order Status Buyer available cancel reason Reason name UNPAID No longer needed ecom_order_to_ship_canceled_reason_no_longer_needed Bought by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes Forgot to apply coupons ecom_order_to_ship_canceled_reason_forgot_to_apply_coupons Incorrect shipping address ecom_order_to_ship_canceled_reason_wrong_delivery_info Better price available ecom_order_to_ship_canceled_reason_better_price ON_HOLD AWAITING_SHIPMENT No longer needed ecom_order_to_ship_canceled_reason_no_longer_needed Bought by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes Forgot to apply coupons ecom_order_to_ship_canceled_reason_forgot_to_apply_coupons Incorrect shipping address ecom_order_to_ship_canceled_reason_wrong_delivery_info Item wasn't shipped on time ecom_order_to_ship_canceled_reason_not_shipped_on_time Better price available ecom_order_to_ship_canceled_reason_better_price
# §52 Seller Reject Cancel Request ReasonSeller Reject Cancel Request Reason
The reason the seller can use to reject the buyer's cancel request
Seller available Reject Cancel reason Reason name Product shipped. Tracking updates will be available soon. seller_reject_apply_product_has_been_packed You have reached an agreement with the customer reverse_reject_request_reason_5 Unable to change address seller_reject_apply_unable_to_change_address
# §53 Seller Initiates Cancel ReasonSeller Initiates Cancel Reason
The available reason of seller initiates cancel
Order Status Seller available initiate cancel reason Reason name UNPAID Out of stock seller_cancel_unpaid_reason_out_of_stock Customer did not pay on time seller_cancel_unpaid_reason_buyer_hasnt_paid_within_time_allowed Customer requested cancellation seller_cancel_unpaid_reason_buyer_requested_cancellation ON_HOLD AWAITING_SHIPMENT Out of stock seller_cancel_reason_out_of_stock Customer requested cancellation seller_cancel_paid_reason_buyer_requested_cancellation Unable to deliver to buyer address seller_cancel_paid_reason_address_not_deliver
# §54 SYSTEM Cancel ReasonSYSTEM Cancel Reason
Cancel reason Reason name Buyer payment overdue system_cancel_unpaid_time_out Failed to pass risk review system_cancel_anti_span_block Order cancelled by system package_cancel Order cancelled by system platform_cancel Package rejected returned_to_shipper_refused Package delivery failed returned_to_shipper_other Package damaged package_damaged Package lost package_lost Late delivery threepl_breach Package scrapped package_scrap Automatically cancelled due to collection time out system_cancel_order_reason_shipping_timeout Inbound failed system_cancel_cross_border_entry_warehouse_failed_reason2 This order has been automatically canceled as you didn't provide your delivery address. system_cancel_add_address_overtime Order canceled by the system ecom_cb_sc_out_return Automatically cancelled due to untraceable tracking number system_cancel_order_untracked Buyer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay Automatically canceled as not delivered within 30 days of estimated time of delivery system_cancel_order_exceed_edt_not_arrive Customer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay This order was canceled automatically as the customer's payment method could not be charged. system_cancel_payment_capture_failed This order was canceled automatically due to payment risk control interception. system_cancel_payment_risk_review_failed This order was canceled automatically due to inventory shortage. system_cancel_create_valid_order_failed
# §55 Operator CancelOperator Cancel
Cancel reason Reason name We have identified a risk involved with your order and cancelled your order for safety reasons to protect your transaction. system_cancel_order_reason_potential_fraud During our regular review, the order you placed was found to have potential issues that may result in an experience that doesn't meet our standards. To ensure you have a great shopping experience, we have proactively issued a full refund. system_cancel_order_reason_experience_related Failed to pass risk review operator_cancel_risk_control_block As your product violates the platform's negative review policy, we canceled this transaction. We recommend you process the buyer's after-sales request. system_cancel_order_reason_nrr_related
# §57 Buyer Initiates Cancel ReasonBuyer Initiates Cancel Reason
The following reason is available for buyers when they initiate cancel request.
Order Status Buyer available cancel reason Reason name UNPAID No longer needed ecom_order_to_ship_canceled_reason_no_longer_needed Bought by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes Forgot to apply coupons ecom_order_to_ship_canceled_reason_forgot_to_apply_coupons Incorrect shipping address ecom_order_to_ship_canceled_reason_wrong_delivery_info Better price available ecom_order_to_ship_canceled_reason_better_price ON_HOLD AWAITING_SHIPMENT No longer needed ecom_order_to_ship_canceled_reason_no_longer_needed Bought by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes Forgot to apply coupons ecom_order_to_ship_canceled_reason_forgot_to_apply_coupons Incorrect shipping address ecom_order_to_ship_canceled_reason_wrong_delivery_info Item wasn't shipped on time ecom_order_to_ship_canceled_reason_not_shipped_on_time Better price available ecom_order_to_ship_canceled_reason_better_price
# §58 Seller Reject Cancel Request ReasonSeller Reject Cancel Request Reason
The reason the seller can use to reject the buyer's cancel request
Seller available Reject Cancel reason Reason name Product shipped. Tracking updates will be available soon. seller_reject_apply_product_has_been_packed You have reached an agreement with the customer reverse_reject_request_reason_5 Unable to change address seller_reject_apply_unable_to_change_address
# §59 Seller Initiates Cancel ReasonSeller Initiates Cancel Reason
The available reason of seller initiates cancel
Order Status Seller available initiate cancel reason Reason name UNPAID Out of stock seller_cancel_unpaid_reason_out_of_stock Pricing error seller_cancel_unpaid_reason_wrong_price Customer did not pay on time seller_cancel_unpaid_reason_buyer_hasnt_paid_within_time_allowed Customer requested cancellation seller_cancel_unpaid_reason_buyer_requested_cancellation ON_HOLD AWAITING_SHIPMENT Out of stock seller_cancel_reason_out_of_stock Customer requested cancellation seller_cancel_paid_reason_buyer_requested_cancellation Unable to deliver to buyer address seller_cancel_paid_reason_address_not_deliver
# §60 SYSTEM Cancel ReasonSYSTEM Cancel Reason
Cancel reason Reason name Buyer payment overdue system_cancel_unpaid_time_out Failed to pass risk review system_cancel_anti_span_block Order cancelled by system package_cancel Order cancelled by system platform_cancel Package rejected returned_to_shipper_refused Package delivery failed returned_to_shipper_other Package damaged package_damaged Package lost package_lost Late delivery threepl_breach Package scrapped package_scrap Automatically cancelled due to collection time out system_cancel_order_reason_shipping_timeout Inbound failed system_cancel_cross_border_entry_warehouse_failed_reason2 This order has been automatically canceled as you didn't provide your delivery address. system_cancel_add_address_overtime Order canceled by the system ecom_cb_sc_out_return Automatically cancelled due to untraceable tracking number system_cancel_order_untracked Buyer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay Automatically canceled as not delivered within 30 days of estimated time of delivery system_cancel_order_exceed_edt_not_arrive Customer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay This order was canceled automatically as the customer's payment method could not be charged. system_cancel_payment_capture_failed This order was canceled automatically due to payment risk control interception. system_cancel_payment_risk_review_failed This order was canceled automatically due to inventory shortage. system_cancel_create_valid_order_failed
# §61 Operator CancelOperator Cancel
Cancel reason Reason name We have identified a risk involved with your order and cancelled your order for safety reasons to protect your transaction. system_cancel_order_reason_potential_fraud During our regular review, the order you placed was found to have potential issues that may result in an experience that doesn't meet our standards. To ensure you have a great shopping experience, we have proactively issued a full refund. system_cancel_order_reason_experience_related Failed to pass risk review operator_cancel_risk_control_block As your product violates the platform's negative review policy, we canceled this transaction. We recommend you process the buyer's after-sales request. system_cancel_order_reason_nrr_related
# §62 EU market(s)
Currently, supported EU markets include:
Spain (ES)
Ireland (IE)
France (FR)
Germany (DE)
Italy (IT)
# §63 Buyer Initiates Cancel ReasonBuyer Initiates Cancel Reason
The following reason is available for buyers when they initiate cancel request.
Order Stauts Buyer available cancel reason Reason name UNPAID High delivery costs ecom_order_to_ship_canceled_reason_high_delivery_costs Discount not as expected ecom_order_to_ship_canceled_reason_discount_not_expected Seller is not responsive to my inquiries / seller requests to cancel ecom_order_unpaid_canceled_reason_other No longer needed ecom_order_unpaid_canceled_reason_no_longer_needed ON_HOLD and AWAITING_SHIPMENT No reason ecom_order_delivered_refund_reason_none Late shipment buyer_cancel_late_shipment Wrong delivery information ecom_order_to_ship_canceled_reason_wrong_delivery_info Better price available ecom_order_to_ship_canceled_reason_better_price High delivery costs ecom_order_to_ship_canceled_reason_high_delivery_costs Discount not as expected ecom_order_to_ship_canceled_reason_discount_not_expected Order created by mistake ecom_order_to_ship_canceled_reason_created_by_mistakes Seller is not responsive to my inquiries / seller requests to cancel ecom_order_unpaid_canceled_reason_other Need to change payment method ecom_order_to_ship_canceled_reason_change_payment_method No longer needed ecom_order_unpaid_canceled_reason_no_longer_needed
# §64 Seller Reject Cancel Request ReasonSeller Reject Cancel Request Reason
The reason the seller can use to reject the buyer's cancel request
Seller available Reject Cancel reason Reason name The seller didn't accept your cancellation request. ecom_refund_reject_reason_cancel_unacceptable_uk Your product has been shipped. Please wait for tracking updates. ecom_reverse_reject_cancel_reason_product_packed
# §65 Seller Initiates Cancel ReasonSeller Initiates Cancel Reason
The available reason of seller initiates cancel
Order Stauts Seller available initiate cancel reason Reason name UNPAID Out of stock seller_cancel_unpaid_reason_out_of_stock Pricing error seller_cancel_unpaid_reason_wrong_price Customer did not pay on time seller_cancel_unpaid_reason_buyer_hasnt_paid_within_time_allowed Customer requested cancellation seller_cancel_unpaid_reason_buyer_requested_cancellation ON_HOLD and AWAITING_SHIPMENT Out of stock seller_cancel_reason_out_of_stock Pricing error seller_cancel_reason_wrong_price Unable to deliver to customer address seller_cancel_paid_reason_address_not_deliver Customer requested cancellation seller_cancel_paid_reason_buyer_requested_cancellation
# §66 SYSTEM Cancel ReasonSYSTEM Cancel Reason
Cancel reason Reason name Customer overdue to pay system_cancel_unpaid_time_out Failed to pass risk review system_cancel_anti_span_block Inbound failed system_cancel_cross_border_entry_warehouse_failed_reason2 Order cancelled by system package_cancel Order cancelled by system platform_cancel Package rejected returned_to_shipper_refused Package delivery failed returned_to_shipper_other Package damaged package_damagaed Package lost package_lost Late delivery threepl_breach Package scrapped package_scrap Automatically canceled due to collection time out system_cancel_order_reason_shipping_timeout This order has been automatically canceled as you didn't provide your delivery address. system_cancel_add_address_overtime Automatically canceled due to untraceable tracking number system_cancel_order_untracked Order canceled by the system ecom_cb_sc_out_return Customer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay Automatically canceled as not delivered within 30 days of estimated time of delivery system_cancel_order_exceed_edt_not_arrive
# §67 Operator CancelOperator Cancel
Cancel reason Reason name Failed to pass risk review operator_cancel_risk_control_block We have identified a risk involved with your order and canceled your order for safety reasons to protect your transaction. system_cancel_order_reason_potential_fraud During our regular review, the order you placed was found to have potential issues that may result in an experience that doesn't meet our standards. To ensure you have a great shopping experience, we have proactively issued a full refund. system_cancel_order_reason_experience_related As your product violates the platform's negative review policy, we canceled this transaction. We recommend you process the customer's after-sales request. system_cancel_order_reason_nrr_related
# §69 Buyer Initiates Cancel ReasonBuyer Initiates Cancel Reason
Order status Buyer available Return reason Reason name AWAITING_COLLECTION IN_TRANSIT DELIVERED Order created by mistake. ecom_order_unpaid_canceled_reason_created_by_mistakes Need to change payment method. ecom_order_unpaid_canceled_reason_payment_method_not_available_S Need to use coupon. buyer_cancel_need_to_input/change_coupon_code Need to change color or size. buyer_cancel_wrong_item_variation_(colour,_size,_etc.) Need to change shipping address. ecom_order_unpaid_canceled_reason_wrong_delivery_info Found better price. ecom_order_unpaid_canceled_reason_better_price No longer need item. ecom_order_unpaid_canceled_reason_no_longer_needed Seller not responsive ecom_order_to_ship_canceled_reason_seller_no_response Seller requested to cancel order ecom_order_unpaid_canceled_reason_seller_ask_cancel
# §70 Seller Initiates Cancel ReasonSeller Initiates Cancel Reason
Order Stauts Seller available initiate Return reason Reason name UNPAID Pricing error seller_cancel_unpaid_reason_wrong_price Out of stock seller_cancel_unpaid_reason_out_of_stock Customer requested cancellation seller_cancel_unpaid_reason_buyer_requested_cancellation Customer did not pay on time seller_cancel_unpaid_reason_buyer_hasnt_paid_within_time_allowed ON_HOLD and AWAITING_SHIPMENT Pricing error seller_cancel_reason_wrong_price Out of stock seller_cancel_reason_out_of_stock Customer requested cancellation seller_cancel_paid_reason_buyer_requested_cancellation Unable to deliver to customer address seller_cancel_paid_reason_address_not_deliver Order with high chance of cancellation / refund seller_cancel_order_reason_potential_fraud
# §71 SYSTEM Cancel ReasonSYSTEM Cancel Reason
Cancel reason Reason name Customer overdue to pay system_cancel_unpaid_time_out Failed to pass risk review system_cancel_anti_span_block Inbound failed system_cancel_cross_border_entry_warehouse_failed_reason2 Order cancelled by system package_cancel Order cancelled by system platform_cancel Package rejected returned_to_shipper_refused Package delivery failed returned_to_shipper_other Package damaged package_damagaed Package lost package_lost Late delivery threepl_breach Package scrapped package_scrap Automatically canceled due to collection time out system_cancel_order_reason_shipping_timeout This order has been automatically canceled as you didn't provide your delivery address. system_cancel_add_address_overtime Automatically canceled due to untraceable tracking number system_cancel_order_untracked Order canceled by the system ecom_cb_sc_out_return This order was automatically canceled because it wasn't delivered within the estimated delivery time. system_cancel_order_exceed_edt_not_arrive Customer hasn't paid ecom_order_unpaid_canceled_reason_not_want_pay This order was canceled automatically as the customer's payment method could not be charged. system_cancel_payment_capture_failed This order was canceled automatically due to payment risk control interception. system_cancel_payment_risk_review_failed This order was canceled automatically due to inventory shortage. system_cancel_create_valid_order_failed Certificate not uploaded system_cancel_order_reason_coa_upload_more_than_24hrs Unable to verify certificate system_cancel_order_reason_coa_2nd_upload_rejected Unable to authenticate system_cancel_order_reason_coa_rejected_fraud Verification timed out system_cancel_order_reason_coa_moderation_more_than_12hrs The packaging or shipping failed to meet standards due to incorrect labeling, postage issues, third-party fulfillment problems, or weight discrepancies. system_cancel_unpaid_postage Package delivery failed early_refund_returned_to_shipper
# §72 Operator CancelOperator Cancel
Cancel reason Reason name We have identified a risk involved with your order and canceled your order for safety reasons to protect your transaction. system_cancel_order_reason_potential_fraud During our regular review, the order you placed was found to have potential issues that may result in an experience that doesn't meet our standards. To ensure you have a great shopping experience, we have proactively issued a full refund. system_cancel_order_reason_experience_related Failed to pass risk review operator_cancel_risk_control_block As your product violates the platform's negative review policy, we canceled this transaction. We recommend you process the customer's after-sales request. system_cancel_order_reason_nrr_related
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