Create Conversation｜快工助手

资料正文

§1 Path: /customer_service/202309/conversations

§2 Method: [POST]

§3 Function Description

Use this API to create a conversation with the specified buyer, on behalf of a shop. When there's no prior conversation, calling this API creates a new conversation; when there's a prior conversation, no matter whether it's active, finished, or closed, calling this API reopens the conversation and returns the same conversation ID as the prior one.

§4 Common Parameters

For common parameters, refer to How to call TikTok Shop APIs - Common Parameters

Properties	Location	Type	Require	Sample	Properties description
shop_cipher	query	string	Y	GCP_XF90igAAAABh00qsWgtvOiGFNqyubMt3	Use this property to pass shop information in requesting the API. Failure in passing the correct value when requesting the API for cross-border shops will return incorrect response.
Get by API Get Authorization Shop
content-type	header	string	Y	application/json	Allowed type: application/json

§5 Request Query Parameters

Properties	Type	Require	Sample	Properties description
app_key	string	Y	38abcd	Every single app will have a unique key. Please use the specific key assigned to your app.
sign	string	Y	5361235029d141222525e303d742f9e38aea052d10896d3197ab9d6233730b8c	Signature generated by gen algorithm. When you send API requests to TTS, you must sign them so that TTS can identify the senders.
timestamp	int	Y	1623812664	Unix timestamp GMT (UTC+00:00). This timestamp is used across all API requests. Developers can use this convert to local time.

§6 Request Body Parameters

Properties	Type	Require	Sample	Properties description
buyer_user_id	string	Y	7494560109732338459	Buyer's user ID
The value is the same as `data.orders.user_id` in the response data of Get Order Detail.

§7 Request Sample

Query

https://open-api.tiktokglobalshop.com/customer_service/202309/conversations?app_key=123abc&sign=5361235029d141222525e303d742f9e38aea052d10896d3197ab9d6233730b8c&timestamp=1625484268&shop_cipher=ROW_RHkDDABBAAB8tKAVoAqsMTjsQZFLyNfY

Body

{"buyer_user_id":"7494560109732338459"}

§8 Response Parameters

Properties	Type	Sample	Properties description
code	int	0	The success or failure status code returned in API response.
message	string	Success	The success or failure messages returned in API response. Reasons of failure will be described in the message.
request_id	string	202203070749000101890810281E8C70B7	Request log
data	object		Specific return information
^conversation_id	string	7106888323922608389	Converstaion ID.
The unique identifier for a conversation between the buyer and a shop.

§9 Response Sample

{"code":0,"data":{"conversation_id":"7106888323922608389"},"message":"Success","request_id":"202203070749000101890810281E8C70B7"}

§10 Error Code

For common error codes, refer to How to call TikTok Shop APIs - Common Error Code

Code	Message
45101001	Internal error. Please try again later or contact the technical support team for help.
36009003	Internal error. Please try again. If the issue persists after multiple attempts, please contact platform support.
45109003	Unable to create a conversation as you did not meet the criteria for initiating conversations. For details, please refer to Customer Service API overview.