[TH]Common Issues in Developer Account Auditing

Q1 > Can a single company apply for multiple developer accounts?

A > No, a single company can only register one developer account. If your company has already registered for a Shopee Open Platform account, please use the existing account to integrate with Shopee OpenAPI. Do not apply for multiple accounts.

Q2 > If my system is a Desktop App and there is no LIVE product URL available for testing, how should this field be filled out?

A > For a Desktop App, please provide the product's official website in the LIVE product URL field. In the Remark section, include a link to documentation that explains your product's current specifications (such as third-party integrations, data security measures, etc.) and the planned integration method with Shopee.

Q3 >> How should the information in the Supporting Document be filled out?

A >

1. Uploaded Signed Declaration： After the first phase review, we will provide the template for uploading information.

2. Live Product Screenshots: Show a screenshot that illustrates the data usage patterns from the platform in your product.

3. Live Test Account Credentials：

3.1. Website URL of Live Product: The login URL of the product or service.

3.2. Username of Live Test Account： The account username for logging into the product or service.

3.3. Password of Live Test Account: The password for logging into the product or service.