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What should I do if I encounter the error "The order is being allocated, please wait until the allocation is completed." when calling the "v2.logistics.ship_order" API?

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§1 What should I do if I encounter the error "The order is being allocated, please wait until the allocation is completed." when calling the "v2.logistics.ship_order" API?

What should I do if I encounter the error "The order is being allocated, please wait until the allocation is completed." when calling the "v2.logistics.ship_order" API?

Please refer to the announcement about the new "order_status": "PENDING" and update your system to recognize this status.

For this error, the "order_status" should be "PENDING" with "pending_terms": "SYSTEM_PENDING". At this point, the seller can only wait and poll the "v2.order.get_order_detail" API until the "order_status" changes to "READY_TO_SHIP" before proceeding with shipping.

If the "order_status" remains "PENDING" with "pending_terms": "SYSTEM_PENDING" after four hours, please report the issue through the Open Platform Ticket System.

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