v2.logistics.get_tracking_info

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平台 / profile: Shopee / profile.shopee.api_reference
语言: en-US
发布版本: cn-20260909-2
标签: zhuge/sourceplatform/shopeeaudience/developercategory/api_doctopic/apitopic/developer

资料正文

§1 v2.logistics.get_tracking_info

Use this api to get the logistics tracking information of an order.

§2 Overview

Overview

Field	Value
Module	Logistics
API type	Shop
HTTP method	GET
Path	/api/v2/logistics/get_tracking_info
Production URL	https://partner.shopeemobile.com/api/v2/logistics/get_tracking_info
Sandbox URL	https://partner.test-stable.shopeemobile.com/api/v2/logistics/get_tracking_info
Rate limit	[0, 0, 0]
Permission	ERP System; Seller In House System; Order Management; Customer Service; Swam ERP

§3 Request parameters

Request parameters

Name	Type	Required	Sample	Description
order_sn	string	Yes	2409177JCSRTEU	Shopee's unique identifier for an order.
package_number	string	No		Shopee's unique identifier for the package under an order. You shouldn't fill the field with empty string when there is a package number.

§4 Response parameters

Response parameters

Name	Type	Sample	Description
request_id	string	e3e3e7f33c4d75f91fb48ecb41aa2a01:010003d71ed9e184:00000066cec6b739	The identifier for an API request for error tracking.
error	string		Indicate error type if hit error. Empty if no error happened.
message	string		Indicate error details if hit error. Empty if no error happened.
response	object		Detail informations you are querying.
response.order_sn	string	2409177JCSRTEU	Shopee's unique identifier for an order.
response.package_number	string		Shopee's unique identifier for the package under an order.
response.logistics_status	string	LOGISTICS_DELIVERY_FAILED	The logistics status for the order. Applicable values: See Data Definition- LogisticsStatus.
response.tracking_info	object[]		The tracking info of the order.
response.tracking_info.update_time	timestamp	1726561500	The time when the logistics tracking info is updated.
response.tracking_info.description	string	包裹正退回物流中心	The description of the logistics tracking info.
response.tracking_info.logistics_status	string	FAILED_DELIVERED	The logistics status for the order. Applicable values: See Data Definition- LogisticsStatus.
response.tracking_info.return_code	string	1234	The OTP generated after the parcel enters the RTS (Return to Seller) process. Sellers need to provide this OTP to the driver to complete the return confirmation.; Note: - This field only applies to orders under the SPX Instant & Sameday channel in ID region.; - This field is only returned when the driver has initiated the return process to the seller. If the driver has not initiated the return process for the parcel, this field will be empty.
response.collection_pin_code	string	562891	[TW Only] The unique 6-digit PIN code for sellers to collect RTS (Return to Seller) parcels at service points. This field is returned when the channel is C2C and the logistics_status is FULFILMENT_DELIVERY_FAILED.
response.reversed_tracking_number	string	SG246907296501CU	The tracking number of the reversed logistics.; Note: Only apply to the cross-border segment of failed delivery parcels returned from the local return warehouse to the seller.
response.reversed_courier_name	string	SPX Express	The courier name of the reversed logistics.; Note: Only apply to the cross-border segment of failed delivery parcels returned from the local return warehouse to the seller.
response.reversed_tracking_info	object[]		The tracking information of the reversed logistics.; Note: Only apply to the cross-border segment of failed delivery parcels returned from the local return warehouse to the seller.
response.reversed_tracking_info.update_time	int64	1729842624	The time when the reversed logistics tracking info is updated.
response.reversed_tracking_info.description	string	当地仓库已备货，包裹准备发运	The description of the reversed logistics tracking info.

§5 Common parameters

Common parameters

Name	Type	Sample	Description
partner_id	int	1	Partner ID is assigned upon registration is successful. Required for all requests.
timestamp	timestamp	1610000000	This is to indicate the timestamp of the request. Required for all requests. Expires in 5 minutes.
access_token	string	c09222e3fc40ffb25fc947f738b1abf1	The token for API access, using to identify your permission to the api. Valid for multiple use and expires in 4 hours.
shop_id	int	600000	Shopee's unique identifier for a shop. Required param for most APIs.
sign	string	e318d3e932719916a9f9ebb57e2011961bd47abfa54a36e040d050d8931596e2	Signature generated by partner_id, api path, timestamp, access_token, shop_id and partner_key via HMAC-SHA256 hashing algorithm. More details: https://open.shopee.com/documents?module=87&type=2&id=58&version=2

§6 Request samples

Request samples

§7 Java

Java

Unirest.setTimeouts(0, 0);
HttpResponse<String> response = Unirest.get("https://partner.shopeemobile.com/api/v2/logistics/get_tracking_info?timestamp=timestamp&sign=sign&shop_id=shop_id&package_number=9000192023232&partner_id=partner_id&order_sn=201214JASXYXY6&access_token=access_token")
.asString();

§8 PHP

PHP

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://partner.shopeemobile.com/api/v2/logistics/get_tracking_info?access_token=access_token&order_sn=201214JASXYXY6&package_number=9000192023232&partner_id=partner_id&shop_id=shop_id&sign=sign&timestamp=timestamp',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'Content-Type: application/json'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

§9 cURL

cURL

curl --location --request GET 'https://partner.shopeemobile.com/api/v2/logistics/get_tracking_info?package_number=9000192023232&partner_id=partner_id&order_sn=201214JASXYXY6&access_token=access_token&timestamp=timestamp&sign=sign&shop_id=shop_id'

§10 Python

Python

import requests

url = "https://partner.shopeemobile.com/api/v2/logistics/get_tracking_info?access_token=access_token&order_sn=201214JASXYXY6&package_number=9000192023232&partner_id=partner_id&shop_id=shop_id&sign=sign&timestamp=timestamp"

payload={}
headers = {

}
response = requests.request("GET",url,headers=headers, data=payload, allow_redirects=False)

print(response.text)

§11 Response sample

Response sample

§12 JSON

JSON

{
	"request_id": "e3e3e7f33c4d75f91fb48ecb41aa2a01:010003d71ed9e184:00000066cec6b739",
	"error": "-",
	"message": "-",
	"response": {
		"order_sn": "2409177JCSRTEU",
		"package_number": "-",
		"logistics_status": "LOGISTICS_DELIVERY_FAILED",
		"tracking_info": [
			{
				"update_time": 1726561500,
				"description": "包裹正退回物流中心",
				"logistics_status": "FAILED_DELIVERED",
				"return_code": "1234"
			}
		],
		"collection_pin_code": "562891",
		"reversed_tracking_number": "SG246907296501CU",
		"reversed_courier_name": "SPX Express",
		"reversed_tracking_info": [
			{
				"update_time": 1729842624,
				"description": "当地仓库已备货，包裹准备发运"
			}
		]
	}
}

§13 Error example

Error example

§14 JSON

JSON

{
    "error": "logistics.invalid_error",
    "message": "The order is not exist.",
    "request_id": "7769bb40266b5cca105b345b0c04e2d4"
}

§15 Errors

Errors

Error	Description	Solution
logistics.error_param	The order is being allocated, please wait until the allocate is completed.
error_not_found	Wrong parameters, detail: {msg}.
error_param	Wrong parameters, detail: {msg}.
error_permission	Sorry you don't have the permission, detail: {msg}.
error_server	System error. Please try again later.
logistics.invalid_error	The order is not exist.
logistics.error_status_limit	The order status is invalid. Please check the order status.
logistics.package_not_exist	The package is not exist.
common.invalid_shop	Shop id is invalid. Please check your shop.
logistics.package_number_not_exist	Please request with package_number for this split order.
logistics.invalid_address_version	Some addresses are no longer supported per new regulation, please update to avoid wrong fulfilment
error_network	Inner http call failed
error_data	parse data failed
error_data	data not exist
error_param	parameter invalid
error_param	The information you queried is not found.
error_param	Wrong parameters, detail: {msg}.
error_server	Something wrong. Please try later.
error_shop	shopid is invalid
error_param	request not from gateway

§16 Common errors

Common errors

Error	Description	Solution
error_auth	partner_id is invalid
error_auth	The App is deleted, and you'll be unable to make any API call.
error_auth	App developer’s permissions for authorizations have been restricted. If you’re a seller, contact the developer for more information. If you’re the developer, refer to the Open Platform Console for details.
error_param	There is no partner_id in query.
error_param	Invalid partner_id.
error_param	no timestamp
error_param	Invalid timestamp
error_param	There is no sign in query.
error_sign	Wrong sign.
invalid_partner_id	Invalid partner_id, please have a check.
error_auth	No permission to current api.
error_api_call_restricted	The App permission for api call have been restricted. If you’re a seller, contact the developer for more information. If you’re the developer, refer to the Open Platform Console for details.
api_suspended	The API is offline. Please call v2 API instead.
error_limit	The total API call number made by your APP has reached the daily API call limit, please try again after 00: 00 (UTC+08:00)
error_rate_limit	Too many requests. You have reached the rate limit. Please try again later.
source_ip_undeclared	Request Source IP ({ip}) is undeclared. Please declare all your IP addresses in the Shopee Open Platform Console > App list > IP Address Whitelist
error_param	Permission denied. This API is currently offline or the request path is incorrect.
error_param	Partner_id is invalid, should be an integer between 0 and 4294967295.
error_param	no timestamp.
error_param	Timestamp is invalid, should be an integer between 0 and 4294967295.
error_param	Timestamp is expired.
error_partner_key_expired	Your API partner key has expired, please reset the Live API Partner Key in Console to get a new valid partner key to call open api.
error_api_permission	This app type has no permission to this API.
error_param	There is no access_token in query.
error_auth	Invalid access_token.
error_auth	Invalid partner_id or shopid.
shop_no_linked	Partner and shop has no linked.
shop_banned	The shop account has been banned. Permissions for shop authorization and API calls have been suspended until the shop account is restored.
invalid_acceess_token	Invalid access_token, please have a check.
partner_shop_no_link	Invalid partner_id or shop_id, please have a check.
error_ashop_api_permission	The shop is Affiliate shop has no permission to call this API.
error_kyc_auth	No permission. Please inform the seller to complete the Seller Registration on Shopee Seller Center first, then this shop can call for this API.
error_auth	System error, please try again later.
error_param	There is no shop_id in query.
error_param	shop_id is invalid, should be an integer between 0 and 4294967295.

§17 Update log

Update log

Date	Change
2026-05-29	Add collection_pin_code response parameter
2026-04-24	Add return_code response parameter under tracking_info
2025-08-14	Add reversed_tracking_number, reversed_courier_name and reversed_tracking_info response parameters
2021-11-18	add logistics_status response parameters

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