v2.account_health.get_shop_performance

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平台 / profile: Shopee / profile.shopee.api_reference
语言: en-US
发布版本: cn-20260909-2
标签: zhuge/sourceplatform/shopeeaudience/developercategory/api_doctopic/apitopic/developer

资料正文

§1 v2.account_health.get_shop_performance

The data metrics of shop performance.

§2 Overview

Overview

Field	Value
Module	AccountHealth
API type	Shop
HTTP method	GET
Path	/api/v2/account_health/get_shop_performance
Production URL	https://partner.shopeemobile.com/api/v2/account_health/get_shop_performance
Sandbox URL	https://partner.test-stable.shopeemobile.com/api/v2/account_health/get_shop_performance
Permission	ERP System; Seller In House System; Product Management; Order Management; Customized APP; Swam ERP

§3 Response parameters

Response parameters

Name	Type	Description
error	string	Indicate error type if hit error. Empty if no error happened.
message	string	Indicate error details if hit error. Empty if no error happened.
request_id	string	The identifier for an API request for error tracking.
response	object
response.overall_performance	object
response.overall_performance.rating	int32	Overall Performance: Poor = 1; ImprovementNeeded = 2; Good = 3; Excellent = 4
response.overall_performance.fulfillment_failed	int32	The number of metrics that did not meet target under Fulfillment Performance type.
response.overall_performance.listing_failed	int32	The number of metrics that did not meet target under Listing Performance type.
response.overall_performance.custom_service_failed	int32	The number of metrics that did not meet target under Customer Service Performance type.
response.metric_list	object[]
response.metric_list.metric_type	int32	Type of metric: Fulfillment Performance = 1; Listing Performance = 2; Customer Service Performance = 3
response.metric_list.metric_id	int64	ID of metric.; If metric_id < 0, it means that this is not a real metric, but a group of metrics.; Non-Responded Chats = -1; Late Shipment Rate (All Channels) = 1; Non-Fulfilment Rate (All Channels) = 3; Preparation Time = 4; Chat Response Rate = 11; Pre-order Listing % = 12; Days of Pre-order Listing Violation = 15; Response Time = 21; Shop Rating = 22; No. of Non-Responded Chats = 23; Fast Handover Rate = 25; On-time Pickup Failure Rate = 27; On-time Pickup Failure Rate Violation Value = 28; Average Response Time = 29; Cancellation Rate (All Channels) = 42; Return-refund Rate (All Channels) = 43; Severe Listing Violations = 52; Other Listing Violations = 53; Prohibited Listings = 54; Counterfeit/IP infringement = 55; Spam Listings = 56; Late Shipment Rate (NDD) = 85; Non-fulfilment Rate (NDD) = 88; Cancellation Rate (NDD) = 91; Return-refund Rate (NDD) = 92; Customer Satisfaction = 95; % SDD Listings = 96; % NDD Listings = 97; Fast Handover Rate - SLS = 2001; Fast Handover Rate - FBS = 2002; Fast Handover Rate - 3PF = 2003; Poor Quality Products = 2011; % HD Listings = 2030; % HD Free Shipping Enabled = 2031; Saturday Shipment = 2032 Preparation Time PS = 2033; OTDR Logistic Rate = 2036; OTDR DD Rate = 2037
response.metric_list.parent_metric_id	int64	ID of parent metric.
response.metric_list.metric_name	string	Default name of metric.
response.metric_list.current_period	float	The performance of the metric at current period.
response.metric_list.last_period	float	The performance of the metric at last period.
response.metric_list.unit	int32	Unit of metric: Number = 1; Percentage = 2; Second = 3; Day = 4; Hour = 5
response.metric_list.target	object
response.metric_list.target.value	float	Value of target.
response.metric_list.target.comparator	string	Comparator of target: <, <=, >, >=, =
response.metric_list.exemption_end_date	string	(Only for whitelist TW sellers) The exemption_end_date value will not be empty if ALL conditions are met: - The shop is in the "POL Shop Whitelist"; - Within the "Exemption Period"; - The metric_id is 12 (Pre-order Listing %) or 15 (Days of Pre-order Listing Violation)

§4 Common parameters

Common parameters

Name	Type	Sample	Description
partner_id	int	1	Partner ID is assigned upon registration is successful. Required for all requests.
timestamp	timestamp	1610000000	This is to indicate the timestamp of the request. Required for all requests. Expires in 5 minutes.
access_token	string	c09222e3fc40ffb25fc947f738b1abf1	The token for API access, using to identify your permission to the api. Valid for multiple use and expires in 4 hours.
shop_id	int	600000	Shopee's unique identifier for a shop. Required param for most APIs.
sign	string	e318d3e932719916a9f9ebb57e2011961bd47abfa54a36e040d050d8931596e2	Signature generated by partner_id, api path, timestamp, access_token, shop_id and partner_key via HMAC-SHA256 hashing algorithm. More details: https://open.shopee.com/documents?module=87&type=2&id=58&version=2

§5 Request samples

Request samples

§6 Java

Java

Unirest.setTimeouts(0, 0);
HttpResponse<String> response = Unirest.get("https://partner.shopeemobile.com/api/v2/account_health/get_shop_performance?access_token=access_token&partner_id=partner_id&shop_id=shop_id&sign=sign&timestamp=timestamp")
.asString();

§7 PHP

PHP

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://partner.shopeemobile.com/api/v2/account_health/get_shop_performance?access_token=access_token&partner_id=partner_id&shop_id=shop_id&sign=sign&timestamp=timestamp',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'Content-Type: application/json'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

§8 cURL

cURL

curl --location --request GET 'https://partner.shopeemobile.com/api/v2/account_health/get_shop_performance?access_token=access_token&partner_id=partner_id&shop_id=shop_id&sign=sign&timestamp=timestamp'

§9 Python

Python

import requests

url = "https://partner.shopeemobile.com/api/v2/account_health/get_shop_performance?access_token=access_token&partner_id=partner_id&shop_id=shop_id&sign=sign&timestamp=timestamp"

payload={}
headers = {

}
response = requests.RPCRequest("GET",url,headers=headers, data=payload, allow_redirects=False)

print(response.text)

§10 Response sample

Response sample

§11 JSON

JSON

{
    "error": "",
    "message": "",
    "request_id": "086b7ce7cece47d2217cb4ffa0bd9f41",
    "response": {
        "metric_list": [
            {
                "current_period": null,
                "last_period": null,
                "metric_id": 3,
                "metric_name": "non_fulfillment_rate",
                "metric_type": 1,
                "parent_metric_id": 0,
                "target": {
                    "comparator": "<",
                    "value": 10
                },
                "unit": 2
            },
            {
                "current_period": null,
                "last_period": null,
                "metric_id": 42,
                "metric_name": "cancellation_rate",
                "metric_type": 1,
                "parent_metric_id": 3,
                "target": {
                    "comparator": "<",
                    "value": 5
                },
                "unit": 2
            },
            {
                "current_period": null,
                "last_period": null,
                "metric_id": 43,
                "metric_name": "return_refund_rate",
                "metric_type": 1,
                "parent_metric_id": 3,
                "target": {
                    "comparator": "<",
                    "value": 5
                },
                "unit": 2
            },
            {
                "current_period": null,
                "last_period": null,
                "metric_id": 1,
                "metric_name": "late_shipment_rate",
                "metric_type": 1,
                "parent_metric_id": 0,
                "target": {
                    "comparator": "<",
                    "value": 10
                },
                "unit": 2
            },
            {
                "current_period": null,
                "last_period": null,
                "metric_id": 4,
                "metric_name": "preparation_time",
                "metric_type": 1,
                "parent_metric_id": 0,
                "target": {
                    "comparator": "<",
                    "value": 2
                },
                "unit": 4
            },
            {
                "current_period": null,
                "last_period": null,
                "metric_id": 25,
                "metric_name": "same_day_handover_rate",
                "metric_type": 1,
                "parent_metric_id": 0,
                "target": {
                    "comparator": ">=",
                    "value": 60
                },
                "unit": 2
            },
            {
                "current_period": 0,
                "last_period": 0,
                "metric_id": 52,
                "metric_name": "severe_listing_violations",
                "metric_type": 2,
                "parent_metric_id": 0,
                "target": {
                    "comparator": "<=",
                    "value": 0
                },
                "unit": 1
            },
            {
                "current_period": 0,
                "last_period": 0,
                "metric_id": 56,
                "metric_name": "spam_listings",
                "metric_type": 2,
                "parent_metric_id": 52,
                "target": {
                    "comparator": "<=",
                    "value": 0
                },
                "unit": 1
            },
            {
                "current_period": 0,
                "last_period": 0,
                "metric_id": 55,
                "metric_name": "counterfeit_ip_infringement",
                "metric_type": 2,
                "parent_metric_id": 52,
                "target": {
                    "comparator": "<=",
                    "value": 0
                },
                "unit": 1
            },
            {
                "current_period": 0,
                "last_period": 0,
                "metric_id": 54,
                "metric_name": "prohibited_listings",
                "metric_type": 2,
                "parent_metric_id": 52,
                "target": {
                    "comparator": "<=",
                    "value": 0
                },
                "unit": 1
            },
            {
                "current_period": 0,
                "last_period": 0,
                "metric_id": 12,
                "metric_name": "pre_order_listing_rate",
                "metric_type": 2,
                "parent_metric_id": 0,
                "target": {
                    "comparator": "<=",
                    "value": 5
                },
                "unit": 2
            },
            {
                "current_period": 0,
                "last_period": 0,
                "metric_id": 15,
                "metric_name": "the_amount_of_pre_order_listing",
                "metric_type": 2,
                "parent_metric_id": 12,
                "target": {
                    "comparator": "<",
                    "value": 6
                },
                "unit": 1
            },
            {
                "current_period": 0,
                "last_period": 0,
                "metric_id": 53,
                "metric_name": "other_listing_violations",
                "metric_type": 2,
                "parent_metric_id": 0,
                "target": {
                    "comparator": "<=",
                    "value": 0
                },
                "unit": 1
            },
            {
                "current_period": 57,
                "last_period": 57,
                "metric_id": 11,
                "metric_name": "response_rate",
                "metric_type": 3,
                "parent_metric_id": 0,
                "target": {
                    "comparator": ">=",
                    "value": 70
                },
                "unit": 2
            },
            {
                "current_period": null,
                "last_period": null,
                "metric_id": 21,
                "metric_name": "response_time",
                "metric_type": 3,
                "parent_metric_id": 0,
                "target": {
                    "comparator": "<",
                    "value": 1
                },
                "unit": 4
            },
            {
                "current_period": null,
                "last_period": null,
                "metric_id": 22,
                "metric_name": "shop_rating",
                "metric_type": 3,
                "parent_metric_id": 0,
                "target": {
                    "comparator": ">=",
                    "value": 4.5
                },
                "unit": 1
            }
        ],
        "overall_performance": {
            "custom_service_failed": 1,
            "fulfillment_failed": 0,
            "listing_failed": 0,
            "rating": 3
        }
    }
}

§12 Errors

Errors

Error	Description	Solution
error_data	parse data failed
error_data	data not exist
error_param	parameter invalid
error_param	The information you queried is not found.
error_param	Wrong parameters, detail: {msg}.
error_server	Something wrong. Please try later.
error_shop	shopid is invalid
error_param	request not from gateway

§13 Common errors

Common errors

Error	Description	Solution
error_auth	partner_id is invalid
error_auth	The App is deleted, and you'll be unable to make any API call.
error_auth	App developer’s permissions for authorizations have been restricted. If you’re a seller, contact the developer for more information. If you’re the developer, refer to the Open Platform Console for details.
error_param	There is no partner_id in query.
error_param	Invalid partner_id.
error_param	no timestamp
error_param	Invalid timestamp
error_param	There is no sign in query.
error_sign	Wrong sign.
invalid_partner_id	Invalid partner_id, please have a check.
error_auth	No permission to current api.
error_api_call_restricted	The App permission for api call have been restricted. If you’re a seller, contact the developer for more information. If you’re the developer, refer to the Open Platform Console for details.
api_suspended	The API is offline. Please call v2 API instead.
error_limit	The total API call number made by your APP has reached the daily API call limit, please try again after 00: 00 (UTC+08:00)
error_rate_limit	Too many requests. You have reached the rate limit. Please try again later.
source_ip_undeclared	Request Source IP ({ip}) is undeclared. Please declare all your IP addresses in the Shopee Open Platform Console > App list > IP Address Whitelist
error_param	Permission denied. This API is currently offline or the request path is incorrect.
error_param	Partner_id is invalid, should be an integer between 0 and 4294967295.
error_param	no timestamp.
error_param	Timestamp is invalid, should be an integer between 0 and 4294967295.
error_param	Timestamp is expired.
error_partner_key_expired	Your API partner key has expired, please reset the Live API Partner Key in Console to get a new valid partner key to call open api.
error_api_permission	This app type has no permission to this API.
error_param	There is no access_token in query.
error_auth	Invalid access_token.
error_auth	Invalid partner_id or shopid.
shop_no_linked	Partner and shop has no linked.
shop_banned	The shop account has been banned. Permissions for shop authorization and API calls have been suspended until the shop account is restored.
invalid_acceess_token	Invalid access_token, please have a check.
partner_shop_no_link	Invalid partner_id or shop_id, please have a check.
error_ashop_api_permission	The shop is Affiliate shop has no permission to call this API.
error_kyc_auth	No permission. Please inform the seller to complete the Seller Registration on Shopee Seller Center first, then this shop can call for this API.
error_auth	System error, please try again later.
error_param	There is no shop_id in query.
error_param	shop_id is invalid, should be an integer between 0 and 4294967295.

§14 Update log

Update log

Date	Change
2025-12-31	Add "% HD Listings" and "% HD Free Shipping Enabled" metrics
2025-05-16	Add "% SDD Listings" metric
2025-05-08	Add "Poor Quality Products" metric
2025-02-28	Add "% NDD Listings" metric
2025-01-14	Add "exemption_end_date" response parameter

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