Service Recovery Notice for OpenAPI Developers - 18 July 2026

Dear Developers, We would like to inform you that Shopee experienced a service disruption on 18 July 2026. During the incident period, some OpenAPI-related flows may have been affected due to the temporary unavailability of Shopee systems, especially fulfilment-related modules. The affected services have now recovered. If you experienced API failures, timeouts, or fulfilment/order synchronization issues during the impacted period, please retry or perform the necessary reconciliation on your side. We apologize for the inconvenience caused and thank you for your understanding.

亲爱的开发者， Shopee 于 2026 年 7 月 18 日发生了一次服务异常。 在异常期间，由于 Shopee 部分系统暂时不可用，部分 OpenAPI 相关流程可能受到影响，尤其是卖家履约相关模块。 目前受影响服务已恢复。如果您在异常期间遇到 API 调用失败、超时，或履约/订单同步相关问题，请您重新尝试或根据自身系统情况进行必要的数据核对与补偿处理。 对于此次异常给您带来的不便，我们深表歉意，感谢您的理解与支持。