[SG] Important Update for Shipping Carrier Airway Bill & Customized Airway Bill

[SG] Important Update for Shipping Carrier Airway Bill & Customized Airway Bill

Dear Developers, The following updates are applicable to SG local sellers only. Please take note that the new Airway Bill (AWB) designs starts from 1 Nov 2024. Affected Logistic Channels

Please take note of the following changes:

1. Doorstep Delivery (channel id: 1001)

2. Next Day Doorstep Delivery (channel id: 1004)

3. Shopee Collection Point (channel id: 10099)

4. Pick Locker (channel id: 10098)

Update for customized Air Waybills (AWB) To facilitate the sorting and distribution of parcels, sellers using customized airway bills are required to following the guidelines on the layout of customized AWBs:

Please follow the prescribed layout and ensure that values are shown in the correct places to avoid operational issues. Failure to comply may result in parcels being rejected for pickup/ dropoff, delays in fulfillment, and developer penalties such as restrictions on API access and new shop authorizations. Sample AWB:

FAQs

1. Do I need to follow the sample AWB as shown above when designing the SPX AWB? Shopee recommends referring to our standard AWB and following the format to ensure that all mandatory fields are included and displayed in the right locations. Customization is allowed so long as changes do not violate any of the guidelines explicitly communicated regarding layout and sizing.

2. What should I do if some of the mandatory fields are returned as empty fields in the response parameters? If a mandatory field is returned as an empty field, then you do not need to include it in your customized AWBs.

3. Do I need to include the mandatory fields above if you do not have it in the standard SPX AWB? No, you do not need to include it if Shopee’s standard AWB does not have it as well.

4. Does Shopee provide QR code and barcode images? No, you need to create the QR code and barcode images using the tracking numbers provided by the logistics partner.

Please raise ticket in our Support Center if you have further questions or require further assistance.

Thank you!

尊敬的开发者，

以下更新仅适用于新加坡本地卖家。请注意，新的 Airway Bill (AWB) 样式已于2024年11月1日生效。

受影响的物流渠道

请留意以下变动：

1. Doorstep Delivery (channel id: 1001)

2. Next Day Doorstep Delivery (channel id: 1004)

3. Shopee Collection Point (channel id: 10099)

4. Pick Locker (channel id: 10098)

自画面单的更新

为了便于包裹的分拣和配送，使用自画面单的卖家需要遵循以下自画面单的布局规定：

请遵循规定的布局，并确保在正确的位置显示内容，以避免出现操作问题。不遵守规定可能会导致包裹被拒绝取件/送件、配送延迟以及开发者被处罚，例如限制API调用和新店铺授权。

示例AWB：

常见问题解答

1.在自画SPX AWB时，我需要遵循上面所示的示例AWB吗？ Shopee建议您参考我们的标准AWB，并遵循格式以确保所有必填字段都包含在内并显示在正确的位置。只要不违反关于布局和尺寸的明确规定，允许进行自画。

2.如果某些必填字段在响应参数中返回为空，我应该怎么办？ 如果必填字段返回为空，则无需在自画AWB中包含该字段。

3.如果标准SPX AWB中没有，我还需要包含上面的必填字段吗？ 不需要，如果Shopee标准AWB也没有，那么您就不需要包含它。

4.Shopee是否提供二维码和条形码图片？ 不，您需要使用物流合作伙伴提供的跟踪号创建二维码和条形码图片。

如果您有进一步的问题或者需要进一步的帮助，请在我们的支持中心提工单。

谢谢！