[Updated] [Action required]Important update for PH customized Air Waybills (AWB）

Hi Developer,

The updates below on AWBs are only applicable to developers who provide customized AWBs for all PH sellers including CB and local.

Please take note of the following mandatory fields and formatting requirements for AWBs for PH sellers.

Mandatory Fields

Formatting Requirements

Please refer to the sample AWB below that is sectioned for easy reading and includes all necessary fields:

Please take note that all customized AWB should comply with these guidelines by 12 June 2023.

FAQs

1.Do I need to follow the sample AWB as shown above when designing the AWB?

No, the sample above is the format that Shopee recommends. Please also take note that not all fields may be returned (e.g. some logistics partners do not use certain sort codes, and some addresses do not have a sub-district component). Shopee recommends referring to our standard AWB and following the format to ensure that all mandatory fields are included.

2.What should I do if some of the mandatory fields are returned as empty fields in the response parameters?

If the mandatory fields were responded as empty fields, then you do not need to include it in your customized AWBs.

3.Do I need to include the mandatory fields above if you do not have it in the standard AWB?

No, you do not need to include it if Shopee’s standard AWB does not have it as well.

4.Does Shopee provide QR code and barcode images?

No, you need to create the QR code and barcode images using the tracking numbers provided by the logistics partner.

Please raise anOpen Platform Ticket in our Support Center if you have further questions or require further assistance.

Thank you!