Service Partner Program Updates

Note: This update applies to ISVs outside of Brazil (BR) and Taiwan (TW).

Dear Developers,

Starting in Q3 2025, we will be updating the Service Partner Program criteria to further strengthen platform security. These changes are designed to ensure higher standards of reliability, compliance, and overall partner performance.

Key Updates:

1. Tiering Enhancements: We will be introducing a new “Advanced” tier to recognize top-performing ISVs who meet Premium standards in technical, compliance, and API performance, but do not meet commercial thresholds.

2. Updated Program Criteria

(i) Platform Compliance Metrics: Introduced to reinforce Data Protection Policy (DPP) adherence.

- ISVs with a history of data incidents will automatically be rated “Poor”;

- ISVs must submit supporting documents, including a signed DPP acknowledgment form, and successfully pass Shopee’s review process

(ii) Standardized Vulnerability Scoring: Vulnerabilities of all severities will be consolidated and evaluated under a unified criteria to ensure consistent and fair assessment.

(iii) Stricter API Call Success Rate Requirements: ISVs in the Premium and Advanced tiers must maintain an API success rate of 95% or higher to ensure system reliability and performance

3. Program Benefits

(i) Performance tier badges for Premium ISVs will be issued quarterly.

- These may be used in your marketing and promotional materials.

- Badges are valid for one quarter and apply to the specific market in which they were earned.

For more information, please refer to the updated Developer Guide.

Thank you for your continued partnership and commitment to maintaining a secure and high-performing platform.