Contact a support agent

<span style="background-color: rgb(255, 245, 235)">📌 </span><span style="background-color: rgb(255, 245, 235)"><strong>Note</strong></span><span style="background-color: rgb(255, 245, 235)">: Live chat support agents are currently only available for the US market. For non-US market support, please </span>submit a ticket<span style="background-color: rgb(255, 245, 235)"> instead.</span> In the Partner Center Console, navigate to the Help Center located at the bottom of the left-hand navigation panel: Image

As a TSP, you may contact support on behalf of a seller. In the Help Center, select the option to Get support for a shop: Image You will be prompted with the following set of drop-down menus: Image

1. For Target Market, select the United States.
2. For Service, select your correct TSP service.
3. For Shop ID, select the correct seller from the drop-down menu, or manually input the corresponding Shop ID.

<span style="background-color: rgb(255, 235, 235)">❗ </span><span style="background-color: rgb(255, 235, 235)"><strong>Important</strong></span><span style="background-color: rgb(255, 235, 235)">: If you can't find the correct Shop ID, the shop has most likely not authorized you to contact support on their behalf. Please visit the </span>FAQs - How can a seller authorize a TSP to contact support<span style="background-color: rgb(255, 235, 235)"> at the bottom of this guide.</span>

1. Select Start Chat
2. A new chat window will open to connect with a seller support agent:

<div style="text-align: center"><img src="https://p16-arcosite-sg.ibyteimg.com/tos-alisg-i-k9wyc2ijk0-sg/8eb1f68dc5e84758bed1642507ca4d6c~tplv-k9wyc2ijk0-image.image" width="2880px" /></div>

In the Help Center, select the option to Get support for a creator: Image You will be prompted with the follow set of drop-down menus: Image

1. For Target Market, select the United States.
2. For Creator Username, select the correct creator.
3. Select Start Chat.
4. A new chat window will open to connect with a creator support agent:

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How can a seller authorize a TSP to contact support on their behalf?

1. The TSP should navigate to Partner Center > Apps and Services > Copy authorization link:

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1. Send the authorization link to the seller. If they are a new seller, ensure they check the box to Submit a ticket for me during authorization:

Image Existing sellers will be presented with an authorization renewal prompt, where they will be able to check the same box to Submit a ticket for me: Image