TTSPC Agency AI Assistant

The Agency AI Assistant is your always-on agency expert inside TikTok Shop Partner Center. It gives clear, sourced answers on platform policy and store operations, available right when you need them, so your team spends less time waiting and more time serving sellers. Use it to answer questions like (examples do not constitute business advice):

• What is the current policy on penalty appeals?
• How do I reconcile a seller's funds?
• What are the latest creator networking rules?
• How do I resolve a common store operations issue?

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2.1 Quick answers, 24 hours a day

Ask about platform policies, store operations, fund reconciliation, creator rules, and penalty appeals, and get a clear, sourced answer in seconds. Answers are grounded in the official TikTok Shop knowledge bases (seller, creator, GNE policy, agency-domain), not generic web results.

2.2 Built on verified knowledge, with sources you can check

Every answer is grounded in the official TikTok Shop knowledge bases, and a sidebar lets you view the original source without second-guessing. A no-fabrication launch gate means you can trust what you read.

2.3 Made for the 1-to-N agency reality on the ground

Designed for agencies supporting multiple shops or across domains, where a single-seller or custom-built assistant falls short. It works out of the box and is native to the TikTok Shop Partner Center, with no tech integration or customization required.

3.1 How to find it

Open the AI assistant from your Partner Center dashboard (until further notice, the assistant entrance is only visible to whitelisted agencies during the MVP). You will see a welcome message and quick-question tags such as "Latest Policies" and "Order Inquiry."

3.2 Asking a question

Enter your question in plain text, for example "What is the current policy on penalty appeals?" or "How do I reconcile a seller's funds?" You can also start from a quick-question tag for common topics.

3.3 Reading the sourced answer

Read the answer and check the inline citations. Open the sidebar to view the original source behind any cited point, so you can confirm the original wording before you act.

3.4 Acting on the answer

Use the in-answer links to go directly to the relevant page or action, without leaving Partner Center.

3.5 Sharing feedback

Use copy, retry, and like / dislike on each answer, and rate your satisfaction on the rating card. Your feedback helps us keep improving the assistant.

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Image

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• Ask one thing at a time: A single, clear question gets the most precise answer.
• Rephrase or retry if needed: If the first answer is not quite right, use retry or add a bit more detail to your question.
• Always check the source: Open the sidebar source before acting on a policy-sensitive answer, so you can confirm the original wording.
• Start from the quick-question tags: Use them as a shortcut for common topics like latest policies and order inquiries.
• Rate answers and provide feedback: Your like / dislike and detailed feedback directly shape future improvements.

5.1 Who is this product for?

The Agency AI Assistant is available to eligible US agencies across all agency types (including TSP, TAP, and CAP). For the MVP, access is limited to agencies on the whitelist, and the assistant entrance is only visible to whitelisted partners in Partner Center.

5.2 What can it answer?

Operational and policy questions across seller, creator, GNE policy, and agency-domain knowledge, including platform policies, store operations, seller fund reconciliation, creator networking, and penalty appeals.

5.3 How accurate are the answers?

Every answer is grounded in the official TikTok Shop knowledge bases with inline citations you can verify in the sidebar. The product went live only after meeting strict accuracy and no-fabrication launch gates.

5.4 What if the assistant cannot answer my question?

For questions outside its scope, you can continue to use the existing ticketing path for support.

5.5 Does it replace my Partner / SPM team?

No. It handles self-serviceable, day-to-day questions so your team spends less time waiting and more time serving sellers. Your Partner / SPM team remains your point of contact for everything else.

5.6 How do I give feedback?

Use the like / dislike controls and the satisfaction rating card on each answer. We review feedback regularly to improve the assistant.