[User guide] CAP Profile displayed to Creators

The agency profile will display key information and data, allowing both existing and potential creators to evaluate and review your collaboration. This will be featured across various sections of the TikTok Shop App for creators.

• The profile will appear across multiple entry points, including the linking page, IM, and TAP product list, to enhance the agencies' credibility and increase acceptance of binding agreements.
• Main process:
• TAP/CAP upload the basic info and authorize TikTok Shop sharing operation data in TTSPC(TikTok Shop Partner Center)
• Creator can browse and send messages to TAP/CAP in EC center(TikTok Shop Creator Center)

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Benefit

With this feature, creators can now assess the suitability of an MCN/TAP partner by reviewing details such as the categories and products they promote, as well as key performance metrics like data and commission rates. This will help to:

1. Strengthen trust in MCN/TAP partners, as the data is directly pulled from the platform.
2. Improve matchmaking by empowering creators to evaluate partners using relevant data, while aligning with their specific needs.

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Log in TikTok Shop Partner Center

1. US TTSPC: https://partner.us.tiktokshop.com/
2. ROW TTSPC: https://partner.tiktokshop.com/

Select whether to authorize the sharing of operational data from

1. Click "Edit" button in "My - Account"
2. Please note: For accounts managing both CAP(MCN) and Affiliate Partner (TAP) or serving creators from multiple markets, you must choose "authorize " or "do not authorize" and edit partner info per category and market.
3. You can only reupload the Partner LOGO, Partner Name, Contact email and Agency website
4. The default setting for CAP is to authorize.

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If you select authorize the sharing of operational data

Creators will see the following information about you:

1. Agency basic info (from TTSPC onboarding form, and you can re-edit)
2. Agency Name
3. Agency LOGO
4. Link to the official business account, if available
5. Agency website, if available
6. Top 3 selling categories by GMV in the past 30 days (automatically generated by TTS)
7. Highlights (Relevant data from the last 30 days) (automatically generated by TTS)
8. Scenario 1: TAP-only agency
9. Metric 1: TikTok Shop Campaign sales
10. Metric 2: Campaign scale
11. Metric 3: Brand matching
12. Scenario 2: CAP-only agency
13. Metric 1: Creator network
14. Metric 2: Creators monetizing
15. Metric 3: Bound Creator GMV
16. Scenario 3: CAP and TAP
17. Metric 1: TikTok Shop Campaign sales [TAP metric]
18. Metric 2: Campaign scale [TAP metric]
19. Metric 3: Creator network [CAP metric]
20. Agency-promoted products, for TAP / TAP+CAP (scenario) profiles only (automatically generated by TTS)
21. Show top 10 products
22. Only exposed to e-Commerce creators
23. Agency services (from onboarding form, but you can not re-edit)
24. CAP **** - tag
25. Show this tag if the agency is registered as CAP

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1. TAP - tag
2. Show this tag if the agency is registered as TAP

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1. More info (from onboarding form)
2. Markets
3. Local or Cross border
4. Registered
5. Entity country
6. Country
7. Target market
8. Direction
9. Company registered address

Demo of Agency Profile: Image

If you select "do not authorize"

1. Creators can only see your "Agency Name"
2. Please note: For accounts managing both CAP(MCN) and Affiliate Partner (TAP) or serving creators from multiple markets, you must choose "do not authorize" and edit partner names per category and market.
3. Even if you select "do not authorize", the partner name will still be displayed
4. For example, if you only authorize TAP related data and do not authorize CAP, creators can only browse the TAP related info and data

Demo of Agency Profile: Image

Share the Agency Profile page with your target creators

1. Agency can share the Profile page with TikTok creators and users
2. The link is not working on the PC. Also, in order to open the link, the TikTok app is needed
3. BUT there will only be relevant data based on the creators' region

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Step 4/3: Reply creators message in TTSPC

1. Please reply to the creators' messages as soon as possible

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I don't want creators to see my information, what should I do?

1. Please do not authorize TikTok Shop to share the operational data
2. Please note: For accounts managing both CAP(MCN) and Affiliate Partner (TAP) or serving creators from multiple markets, you must choose "do not authorize" and edit partner names per category and market.
3. Even if you select "do not authorize", the partner name will still be displayed
4. For example, if you only authorize TAP related data and do not authorize CAP, creators can only browse the TAP related info and data
5. Login TTSPC. Click the "Edit" button in "My - Account", and select "Do not authorize". Click here to view more

<div style="text-align: center"><img src="https://p16-arcosite-sg.ibyteimg.com/tos-alisg-i-k9wyc2ijk0-sg/34197c32089e4a69993a4a273e2214e7~tplv-k9wyc2ijk0-image.image" width="2880px" /></div>

Image Image

<div style="text-align: center"><img src="https://p16-arcosite-sg.ibyteimg.com/tos-alisg-i-k9wyc2ijk0-sg/a929d918156f4b55bea7c3ae1a2db52e~tplv-k9wyc2ijk0-image.image" width="1498px" /></div>

Demo of Agency Profile:

I have cancelled my authorization for TTS to display my data. Why can creators still see my data on the Agency Profile?

1. Same as FAQ 1: I don't want creators to see my information, what should I do?

Can I update my info on the profile?

1. You can reupload:
2. Agency basic info (from onboarding form)
3. Agency Name
4. Agency LOGO
5. Contact email
6. Agency website, if available
7. You can not change or reupload:
8. Top 3 selling categories by GMV in the past 30 days
9. Highlights (Relevant data from the last 30 days)
10. Agency-promoted products
11. Agency services (from onboarding form)
12. CAP **** - tag
13. Show this tag if the agency is registered as CAP
14. TAP - tag
15. Show this tag if the agency is registered as TAP
16. More info (from onboarding form)
17. Markets
18. Local or Cross border
19. Registered
20. Entity country
21. Country
22. Target market
23. Direction
24. Company registered address

Demo of Agency Profile: Image

How to update my info on the profile?

1. Login TTSPC. Click the "Edit" button in "My - Account", and reupload the Partner LOGO, Partner Name, Contact email and Agency website. Click here to view more

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Why can't open the Agency Profile?

1. Agency can share the Profile page with TikTok creators and users
2. The link is not working on the PC. Also, in order to open the link, the TikTok app is needed
3. BUT there will only be relevant data based on the creators' region

Why do different creators see different data or info for the same Agency?

1. Only display the relevant data based on the creators' region

Why can not see the data of "Top collaborative products" and the button of "Send an instant message".

1. Only creators with EC permission can view the data of top collaborative products and send an instant message to Agency
2. If a creator wants to have EC permission creator, please contact his/her SPM(creator manager).