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SEA market only:Three Seller Initiates Cancel Reasons will be changed

TikTok Shop 官方资料 · TikTok Shop Partner Center 开发者文档 · 适合开发者

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平台 / profile
TikTok Shop / profile.tiktok.docs_api
语言
en-US
发布版本
cn-20260909-2
标签
zhuge/sourceplatform/tiktok_shopaudience/developercategory/api_doctopic/compliancetopic/developer

资料正文

§1 What is changing?

From August 31 2025, three seller initiates cancellation reasons will be changed.

  1. "seller_cancel_paid_reason_address_not_deliver" will be removed in Indonesia, Philippines, Vietnam, Malaysia and Thailand markets.
  2. "seller_cancel_unable_to_deliver_to_buyer_address" will be removed in Singapore market.
  3. "seller_cancel_reason_out_of_stock" will be adjusted from "Buyer Fault" to "Seller Fault" in Indonesia market.
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§2 Which markets are affected?

The updates of the requirements apply to the Local to Local sellers for Singapore, Philippines, Vietnam, Thailand, Malaysia and Indonesia markets.

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§3 Who is affected?

Developers with applications that use Cancel Order.

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§4 Which version is applicable?

The updates of the requirements apply to all versions of the related APIs

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§5 What action is required?

Developers need to check whether to use these APIs and handle the related error messages.

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