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资料正文
§2 Buyer Initiates Return Reason
Buyer Initiates Return Reason
| Order status | Buyer available Return reason | Reason name |
|---|
AWAITING_COLLECTION IN_TRANSIT | No longer needed | ecom_order_delivered_refund_and_return_reason_no_need |
DELIVERED | No longer needed | ecom_order_delivered_refund_and_return_reason_no_need |
| Item doesn't fit (some categories) | buyer_return_and_refund_item_doesn't_fit |
| Item doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description |
| Missing or broken parts (Missing parts) | ecom_order_delivered_refund_and_return_reason_missing_product |
| Damaged item or packaging | ecom_order_delivered_refund_and_return_reason_damaged |
| Defective item | ecom_order_delivered_refund_and_return_reason_defective |
| Wrong item was sent | ecom_order_delivered_refund_and_return_reason_wrong_product |
| Item arrived too late | buyer_return_and_refund_item_arrived_too_late |
| Fabric, material or style not as expected | buyer_return_and_refund_fabric,_material_or_style_not_as_expected |
| Item is too big | ecom_order_delivered_refund_and_return_reason_item_too_big |
| Item is too small | ecom_order_delivered_refund_and_return_reason_item_too_small |
§3 Seller Reject Return Request Reason
Seller Reject Return Request Reason
#§4 1st Review
1st Review
| Seller available reject return reason | Reason name |
|---|
| Product delivery is on schedule | reverse_reject_request_reason_4 |
| Item is correct | reverse_reject_refund_request_correct_item |
| Products were shipped in multiple packages | reverse_reject_refund_request_package_delivery_multiple_boxes |
| Reason is unclear / lack of evidence | reverse_reject_refund_request_unclear_evidence |
| Product functions well/Incorrect usage by the customer | reverse_reject_refund_request_product_function_well |
| Product is in transit | reverse_reject_refund_request_package_delivery_timing |
| Replacement has been shipped | reverse_reject_refund_request_no_reason_shipped_replacement |
| The delivery attempt failed | reverse_reject_refund_request_no_reason_failed_delivery_attempt |
| The package has been successfully delivered to the shipping address that was provided. | reverse_reject_refund_request_incorrect_address |
| Not eligible for return (e.g. used or broken) | reverse_reject_request_reason_3 |
§5 2nd Review
2nd Review
| Seller available reject return reason | Reason name |
|---|
| The product returned is not the product that was sent | reverse_reject_return_parcel_reason_1 |
| Missing products and/or product parts | reverse_reject_return_parcel_reason_3 |
| I haven't received the package | reverse_reject_return_parcel_reason_4 |
| Product is damaged or used | reverse_reject_return_parcel_reason_5 |
§6 Seller Initiates Return Reason
Seller Initiates Return Reason
| Order Status | Seller available initiate Return reason | Reason name |
|---|
DELIVERED | No longer needed | seller_ecom_delivered_return_refund_reason1 |
§8 Buyer Initiates Return Reason
Buyer Initiates Return Reason
| Order status | Buyer available Return reason | Reason name |
|---|
| AWAITING_COLLECTION IN_TRANSIT | No longer needed | ecom_order_delivered_refund_and_return_reason_no_need_uk |
| DELIVERED | Product doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description_uk |
| Missing product or accessories | ecom_order_delivered_refund_and_return_reason_missing_product_uk |
| Package or product is damaged | ecom_order_delivered_refund_and_return_reason_damaged_uk |
| Product is defective or doesn't work | ecom_order_delivered_refund_and_return_reason_defective_uk |
| Wrong product was sent | ecom_order_delivered_refund_and_return_reason_wrong_product_uk |
| Other | ecom_order_delivered_refund_and_return_reason_other_uk |
| Suspected Counterfeit | buyer_return_and_refund_suspected_counterfeit |
| Does not suit me | buyer_return_and_refund_does_not_suit_me |
| Item is too big/long | buyer_return_and_refund_item_is_too_big/long |
| Item is too small/short | buyer_return_and_refund_item_is_too_small/short |
| Multiple sizes ordered | buyer_return_and_refund_multiple_sizes_ordered |
| Quality or style not as expected | buyer_return_and_refund_quality_or_style_not_as_expected |
| Ordered incorrect size | buyer_return_and_refund_ordered_incorrect_size |
| Unauthorised purchase | buyer_return_and_refund_unauthorised_purchase |
| Product is expired/spoiled | buyer_return_and_refund_product_is_expired/spoiled |
| Product not frozen on arrival | buyer_return_and_refund_product_not_frozen_on_arrival |
§9 Seller Reject Return Request Reason
Seller Reject Return Request Reason
Seller rejects return request
| Seller available reject return reason | Reason name |
|---|
| Buyer return reason is not valid | reverse_reject_request_reason_1_uk |
| Change of mind returns are not applicable | reverse_reject_request_reason_2_uk |
| Not eligible for return (e.g. used or broken) | reverse_reject_request_reason_3_uk |
| Product delivery is on schedule | reverse_reject_request_reason_4_uk |
| You have reached an agreement with the buyer | reverse_reject_request_reason_5_uk |
| Item is correct | seller_reject_apply_item_is_correct |
| Products will be sent separately | seller_reject_apply_products_will_be_sent_separately |
| Reason is unclear or lack of evidence | seller_reject_apply_reason_is_unclear_or_lack_of_evidence |
| Product functions well/Buyer use in wrong way | seller_reject_apply_product_functions_well/buyer_use_in_wrong_way |
| Product is shipped and parcel cannot be recalled back from logistics. | seller_reject_apply_package_has_not_exceeded_estimated_delivery_time |
Seller rejects receive package
| Seller available reject return reason | Reason name |
|---|
| The product returned is not the product that was sent | reverse_reject_return_parcel_reason_1_uk |
| Not eligible for return (e.g. used or broken) | reverse_reject_return_parcel_reason_2_uk |
| Missing products and/or product parts | reverse_reject_return_parcel_reason_3_uk |
| I haven't received the package | reverse_reject_return_parcel_reason_4_uk |
| Product is damaged or used | reverse_reject_return_parcel_reason_5_uk |
| You have reached an agreement with the buyer | seller_reject_apply_you_have_reached_an_agreement_with_the_buyer |
§10 Seller Initiates Return Reason
Seller Initiates Return Reason
| Order Status | Seller available initiate Return reason | Reason name |
|---|
| DELIVERED | No longer needed | seller_ecom_delivered_return_refund_reason1_uk |
| Product doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description_seller_uk |
| Missing product or accessories | ecom_order_delivered_refund_and_return_reason_missing_product_seller_uk |
| Package or product is damaged | ecom_order_delivered_refund_and_return_reason_damaged_seller_uk |
| Product is defective or doesn't work | ecom_order_delivered_refund_and_return_reason_defective_seller_uk |
| Wrong product was sent | ecom_order_delivered_refund_and_return_reason_wrong_product_seller_uk |
| Suspected Counterfeit | buyer_return_and_refund_suspected_counterfeit_seller_uk |
§12 Buyer Initiates Return Reason
Buyer Initiates Return Reason
| Order status | Buyer available Return reason | Reason name |
|---|
| AWAITING_COLLECTION IN_TRANSIT DELIVERED | Product doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description |
| Package or product is damaged | ecom_order_delivered_refund_and_return_reason_damaged |
| Product is defective or doesn't work | ecom_order_delivered_refund_and_return_reason_defective |
| Wrong product was sent | ecom_order_delivered_refund_and_return_reason_wrong_product |
| Missed estimated delivery date | ecom_order_delivered_refund_and_return_reason_missed_delivery |
| Suspected Counterfeit | buyer_return_and_refund_suspected_counterfeit |
§13 Seller Reject Return Request Reason
Seller Reject Return Request Reason
Seller rejects return request
| Seller available reject return reason | Reason name |
|---|
| Buyer return reason is not valid | reverse_reject_request_reason_1 |
| Change of mind returns are not applicable | reverse_reject_request_reason_2 |
| Not eligible for return (e.g. used or broken) | reverse_reject_request_reason_3 |
| Product delivery is on schedule | reverse_reject_request_reason_4 |
| You have reached an agreement with the buyer | reverse_reject_request_reason_5 |
| Item is correct | seller_reject_apply_item_is_correct |
| Products will be sent separately | seller_reject_apply_products_will_be_sent_separately |
| Reason is unclear or lack of evidence | seller_reject_apply_reason_is_unclear_or_lack_of_evidence |
| Product functions well/Buyer use in wrong way | seller_reject_apply_product_functions_well/buyer_use_in_wrong_way |
| Product is shipped and parcel cannot be recalled back from logistics. | seller_reject_apply_package_has_not_exceeded_estimated_delivery_time |
Seller rejects receive package
| Seller available reject return reason | Reason name |
|---|
| The product returned is not the product that was sent | reverse_reject_return_parcel_reason_1 |
| Not eligible for return (e.g. used or broken) | reverse_reject_return_parcel_reason_2 |
| Missing products and/or product parts | reverse_reject_return_parcel_reason_3 |
| I haven't received the package | reverse_reject_return_parcel_reason_4 |
| Product is damaged or used | reverse_reject_return_parcel_reason_5 |
| You have reached an agreement with the buyer | seller_reject_apply_you_have_reached_an_agreement_with_the_buyer |
§14 Seller Initiates Return Reason
Seller Initiates Return Reason
| Order Status | Seller available initiate Return reason | Reason name |
|---|
| DELIVERED | Wrong product was sent | ecom_order_delivered_refund_and_return_reason_wrong_product_seller |
§16 Buyer Initiates Return Reason
Buyer Initiates Return Reason
| Order status | Buyer available Return reason | Reason name |
|---|
| AWAITING_COLLECTION IN_TRANSIT DELIVERED | Product doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description |
| Package or product is damaged | ecom_order_delivered_refund_and_return_reason_damaged |
| Product is defective or doesn't work | ecom_order_delivered_refund_and_return_reason_defective |
| Wrong product was sent | ecom_order_delivered_refund_and_return_reason_wrong_product |
| Missed estimated delivery date | ecom_order_delivered_refund_and_return_reason_missed_delivery |
| Suspected Counterfeit | buyer_return_and_refund_suspected_counterfeit |
§17 Seller Reject Return Request Reason
Seller Reject Return Request Reason
Seller rejects return request
| Seller available reject return reason | Reason name |
|---|
| Buyer return reason is not valid | reverse_reject_request_reason_1 |
| Change of mind returns are not applicable | reverse_reject_request_reason_2 |
| Not eligible for return (e.g. used or broken) | reverse_reject_request_reason_3 |
| Product delivery is on schedule | reverse_reject_request_reason_4 |
| You have reached an agreement with the buyer | reverse_reject_request_reason_5 |
| Item is correct | seller_reject_apply_item_is_correct |
| Products will be sent separately | seller_reject_apply_products_will_be_sent_separately |
| Reason is unclear or lack of evidence | seller_reject_apply_reason_is_unclear_or_lack_of_evidence |
| Product functions well/Buyer use in wrong way | seller_reject_apply_product_functions_well/buyer_use_in_wrong_way |
| Product is shipped and parcel cannot be recalled back from logistics. | seller_reject_apply_package_has_not_exceeded_estimated_delivery_time |
Seller rejects receive package
| Seller available reject return reason | Reason name |
|---|
| The product returned is not the product that was sent | reverse_reject_return_parcel_reason_1 |
| Not eligible for return (e.g. used or broken) | reverse_reject_return_parcel_reason_2 |
| Missing products and/or product parts | reverse_reject_return_parcel_reason_3 |
| I haven't received the package | reverse_reject_return_parcel_reason_4 |
| Product is damaged or used | reverse_reject_return_parcel_reason_5 |
| You have reached an agreement with the buyer | seller_reject_apply_you_have_reached_an_agreement_with_the_buyer |
§18 Seller Initiates Return Reason
Seller Initiates Return Reason
Unsupported
§20 Buyer Initiates Return Reason
Buyer Initiates Return Reason
| Order status | Buyer available Return reason | Reason name |
|---|
| AWAITING_COLLECTION IN_TRANSIT DELIVERED | Product doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description |
| Package or product is damaged | ecom_order_delivered_refund_and_return_reason_damaged |
| Product is defective or doesn't work | ecom_order_delivered_refund_and_return_reason_defective |
| Wrong product was sent | ecom_order_delivered_refund_and_return_reason_wrong_product |
| Missed estimated delivery date | ecom_order_delivered_refund_and_return_reason_missed_delivery |
| Suspected Counterfeit | buyer_return_and_refund_suspected_counterfeit |
§21 Seller Reject Return Request Reason
Seller Reject Return Request Reason
Seller rejects return request
| Seller available reject return reason | Reason name |
|---|
| Buyer return reason is not valid | reverse_reject_request_reason_1 |
| Change of mind returns are not applicable | reverse_reject_request_reason_2 |
| Not eligible for return (e.g. used or broken) | reverse_reject_request_reason_3 |
| Product delivery is on schedule | reverse_reject_request_reason_4 |
| You have reached an agreement with the buyer | reverse_reject_request_reason_5 |
| Item is correct | seller_reject_apply_item_is_correct |
| Products will be sent separately | seller_reject_apply_products_will_be_sent_separately |
| Reason is unclear or lack of evidence | seller_reject_apply_reason_is_unclear_or_lack_of_evidence |
| Product functions well/Buyer use in wrong way | seller_reject_apply_product_functions_well/buyer_use_in_wrong_way |
| Product is shipped and parcel cannot be recalled back from logistics. | seller_reject_apply_package_has_not_exceeded_estimated_delivery_time |
Seller rejects receive package
| Seller available reject return reason | Reason name |
|---|
| The product returned is not the product that was sent | reverse_reject_return_parcel_reason_1 |
| Not eligible for return (e.g. used or broken) | reverse_reject_return_parcel_reason_2 |
| Missing products and/or product parts | reverse_reject_return_parcel_reason_3 |
| I haven't received the package | reverse_reject_return_parcel_reason_4 |
| Product is damaged or used | reverse_reject_return_parcel_reason_5 |
| You have reached an agreement with the buyer | seller_reject_apply_you_have_reached_an_agreement_with_the_buyer |
§22 Seller Initiates Return Reason
Seller Initiates Return Reason
Unsupported
§24 Buyer Initiates Return Reason
Buyer Initiates Return Reason
| Order status | Buyer available Return reason | Reason name |
|---|
| AWAITING_COLLECTION IN_TRANSIT DELIVERED | Product doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description |
| Package or product is damaged | ecom_order_delivered_refund_and_return_reason_damaged |
| Product is defective or doesn't work | ecom_order_delivered_refund_and_return_reason_defective |
| Wrong product was sent | ecom_order_delivered_refund_and_return_reason_wrong_product |
| Missed estimated delivery date | ecom_order_delivered_refund_and_return_reason_missed_delivery |
| Suspected Counterfeit | buyer_return_and_refund_suspected_counterfeit |
§25 Seller Reject Return Request Reason
Seller Reject Return Request Reason
Seller rejects return request
| Seller available reject return reason | Reason name |
|---|
| Buyer return reason is not valid | reverse_reject_request_reason_1 |
| Change of mind returns are not applicable | reverse_reject_request_reason_2 |
| Not eligible for return (e.g. used or broken) | reverse_reject_request_reason_3 |
| Product delivery is on schedule | reverse_reject_request_reason_4 |
| You have reached an agreement with the buyer | reverse_reject_request_reason_5 |
| Item is correct | seller_reject_apply_item_is_correct |
| Products will be sent separately | seller_reject_apply_products_will_be_sent_separately |
| Reason is unclear or lack of evidence | seller_reject_apply_reason_is_unclear_or_lack_of_evidence |
| Product functions well/Buyer use in wrong way | seller_reject_apply_product_functions_well/buyer_use_in_wrong_way |
| Product is shipped and parcel cannot be recalled back from logistics. | seller_reject_apply_package_has_not_exceeded_estimated_delivery_time |
Seller rejects receive package
| Seller available reject return reason | Reason name |
|---|
| The product returned is not the product that was sent | reverse_reject_return_parcel_reason_1 |
| Not eligible for return (e.g. used or broken) | reverse_reject_return_parcel_reason_2 |
| Missing products and/or product parts | reverse_reject_return_parcel_reason_3 |
| I haven't received the package | reverse_reject_return_parcel_reason_4 |
| Product is damaged or used | reverse_reject_return_parcel_reason_5 |
| You have reached an agreement with the buyer | seller_reject_apply_you_have_reached_an_agreement_with_the_buyer |
§26 Seller Initiates Return Reason
Seller Initiates Return Reason
Unsupported
§28 Buyer Initiates Return Reason
Buyer Initiates Return Reason
| Order status | Buyer available Return reason | Reason name |
|---|
| AWAITING_COLLECTION IN_TRANSIT DELIVERED | No longer needed | ecom_order_delivered_refund_and_return_reason_no_need |
| Product doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description |
| Package or product is damaged | ecom_order_delivered_refund_and_return_reason_damaged |
| Product is defective or doesn't work | ecom_order_delivered_refund_and_return_reason_defective |
| Wrong product was sent | ecom_order_delivered_refund_and_return_reason_wrong_product |
| Missed estimated delivery date | ecom_order_delivered_refund_and_return_reason_missed_delivery |
| Suspected Counterfeit | buyer_return_and_refund_suspected_counterfeit |
§29 Seller Reject Return Request Reason
Seller Reject Return Request Reason
Seller rejects return request
| Seller available reject return reason | Reason name |
|---|
| Buyer return reason is not valid | reverse_reject_request_reason_1 |
| Not eligible for return (e.g. used or broken) | reverse_reject_request_reason_3 |
| Product delivery is on schedule | reverse_reject_request_reason_4 |
| You have reached an agreement with the buyer | reverse_reject_request_reason_5 |
| Item is correct | seller_reject_apply_item_is_correct |
| Products will be sent separately | seller_reject_apply_products_will_be_sent_separately |
| Reason is unclear or lack of evidence | seller_reject_apply_reason_is_unclear_or_lack_of_evidence |
| Product functions well/Buyer use in wrong way | seller_reject_apply_product_functions_well/buyer_use_in_wrong_way |
| Product is shipped and parcel cannot be recalled back from logistics. | seller_reject_apply_package_has_not_exceeded_estimated_delivery_time |
Seller rejects receive package
| Seller available reject return reason | Reason name |
|---|
| The product returned is not the product that was sent | reverse_reject_return_parcel_reason_1 |
| Not eligible for return (e.g. used or broken) | reverse_reject_return_parcel_reason_2 |
| Missing products and/or product parts | reverse_reject_return_parcel_reason_3 |
| I haven't received the package | reverse_reject_return_parcel_reason_4 |
| Product is damaged or used | reverse_reject_return_parcel_reason_5 |
| You have reached an agreement with the buyer | seller_reject_apply_you_have_reached_an_agreement_with_the_buyer |
§30 Seller Initiates Return Reason
Seller Initiates Return Reason
Unsupported
§32 Buyer Initiates Return Reason
Buyer Initiates Return Reason
| Order status | Buyer available Return reason | Reason name |
|---|
| AWAITING_COLLECTION IN_TRANSIT DELIVERED | Product doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description |
| Package or product is damaged | ecom_order_delivered_refund_and_return_reason_damaged |
| Product is defective or doesn't work | ecom_order_delivered_refund_and_return_reason_defective |
| Wrong product was sent | ecom_order_delivered_refund_and_return_reason_wrong_product |
| Missed estimated delivery date | ecom_order_delivered_refund_and_return_reason_missed_delivery |
| Suspected Counterfeit | buyer_return_and_refund_suspected_counterfeit |
§33 Seller Reject Return Request Reason
Seller Reject Return Request Reason
Seller rejects return request
| Seller available reject return reason | Reason name |
|---|
| Buyer return reason is not valid | reverse_reject_request_reason_1 |
| Change of mind returns are not applicable | reverse_reject_request_reason_2 |
| Not eligible for return (e.g. used or broken) | reverse_reject_request_reason_3 |
| Product delivery is on schedule | reverse_reject_request_reason_4 |
| You have reached an agreement with the buyer | reverse_reject_request_reason_5 |
| Item is correct | seller_reject_apply_item_is_correct |
| Products will be sent separately | seller_reject_apply_products_will_be_sent_separately |
| Reason is unclear or lack of evidence | seller_reject_apply_reason_is_unclear_or_lack_of_evidence |
| Product functions well/Buyer use in wrong way | seller_reject_apply_product_functions_well/buyer_use_in_wrong_way |
| Product is shipped and parcel cannot be recalled back from logistics. | seller_reject_apply_package_has_not_exceeded_estimated_delivery_time |
Seller rejects receive package
| Seller available reject return reason | Reason name |
|---|
| The product returned is not the product that was sent | reverse_reject_return_parcel_reason_1 |
| Not eligible for return (e.g. used or broken) | reverse_reject_return_parcel_reason_2 |
| Missing products and/or product parts | reverse_reject_return_parcel_reason_3 |
| I haven't received the package | reverse_reject_return_parcel_reason_4 |
| Product is damaged or used | reverse_reject_return_parcel_reason_5 |
| You have reached an agreement with the buyer | seller_reject_apply_you_have_reached_an_agreement_with_the_buyer |
§34 Seller Initiates Return Reason
Seller Initiates Return Reason
| Order Status | Seller available initiate Return reason | Reason name |
|---|
| DELIVERED | No longer needed | seller_ecom_delivered_return_refund_reason1 |
| Product doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description_seller |
| Missing product or accessories | ecom_order_delivered_refund_and_return_reason_missing_product_seller |
| Package or product is damaged | ecom_order_delivered_refund_and_return_reason_damaged_seller |
| Product is defective or doesn't work | ecom_order_delivered_refund_and_return_reason_defective_seller |
| Wrong product was sent | ecom_order_delivered_refund_and_return_reason_wrong_product_seller |
| Suspected Counterfeit | buyer_return_and_refund_suspected_counterfeit_seller |
§36 Buyer Initiates Return Reason
Buyer Initiates Return Reason
| Order status | Buyer available Return reason | Reason name |
|---|
| AWAITING_COLLECTION IN_TRANSIT DELIVERED | Item doesn't fit | buyer_return_and_refund_item_doesn't_fit |
| No longer needed | ecom_order_delivered_refund_and_return_reason_no_need |
| Defective item | ecom_order_delivered_refund_reason_defective |
| Item arrived too late | buyer_return_and_refund_item_arrived_too_late |
| Wrong item was sent | ecom_order_delivered_refund_reason_wrong_product |
| Fabric, material or style not as expected | buyer_return_and_refund_fabric,_material_or_style_not_as_expected |
| Color or pattern not as expected | buyer_return_and_refund_color_or_pattern_not_as_expected |
| Damaged item or packaging | ecom_order_delivered_refund_and_return_reason_damaged |
| Item doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description |
§37 Seller Reject Return Request Reason
Seller Reject Return Request Reason
Seller rejects return request
| Seller available reject return reason | Reason name |
|---|
| Product functions well/Incorrect usage by the customer | seller_reject_apply_product_functions_well/buyer_use_in_wrong_way |
| Reason is unclear / lack of evidence | seller_reject_apply_reason_is_unclear_or_lack_of_evidence |
| Item is correct | seller_reject_apply_item_is_correct |
| You have reached an agreement with the customer | reverse_reject_request_reason_5 |
| Product is in transit | seller_reject_apply_package_has_not_exceeded_estimated_delivery_time |
| Your products were shipped by multiple packages. | seller_reject_apply_products_will_be_sent_separately |
| Need to apply for refund&return | seller_reject_apply_need_to_apply_for_refund&return |
Seller rejects receive package
| Seller available reject return reason | Reason name |
|---|
| The product returned is not the product that was sent | reverse_reject_return_parcel_reason_1 |
| Not eligible for return (e.g. used or broken) | reverse_reject_return_parcel_reason_2 |
| Missing products and/or product parts | reverse_reject_return_parcel_reason_3 |
| I haven't received the package | reverse_reject_return_parcel_reason_4 |
| Product is damaged or used | reverse_reject_return_parcel_reason_5 |
| You have reached an agreement with the customer | seller_reject_apply_you_have_reached_an_agreement_with_the_buyer |
§38 Seller Initiates Return Reason
Seller Initiates Return Reason
| Order Status | Seller available initiate Return reason | Reason name |
|---|
| DELIVERED | No longer needed | seller_ecom_delivered_return_refund_reason1 |
| Late delivery (Item arrived too late) | seller_return_late_delivery |
| Missing items or parts | seller_return_missing_item |
| Damaged item or packaging | seller_return_damaged_item |
| Defective item | seller_return_defective_item |
| Wrong item was sent | seller_return_wrong_item_was_sent |
§40 Buyer Initiates Return Reason
Buyer Initiates Return Reason
| Order status | Buyer available Return reason | Reason name |
|---|
| AWAITING_COLLECTION IN_TRANSIT DELIVERED | Item doesn't fit | buyer_return_and_refund_item_doesn't_fit |
| No longer needed | ecom_order_delivered_refund_and_return_reason_no_need |
| Defective item | ecom_order_delivered_refund_reason_defective |
| Item arrived too late | buyer_return_and_refund_item_arrived_too_late |
| Wrong item was sent | ecom_order_delivered_refund_reason_wrong_product |
| Fabric, material or style not as expected | buyer_return_and_refund_fabric,_material_or_style_not_as_expected |
| Color or pattern not as expected | buyer_return_and_refund_color_or_pattern_not_as_expected |
| Damaged item or packaging | ecom_order_delivered_refund_and_return_reason_damaged |
| Item doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description |
| Package received but missing item | ecom_order_delivered_refund_and_return_reason_missing_product |
§41 Seller Reject Return Request Reason
Seller Reject Return Request Reason
Seller rejects return request
| Seller available reject return reason | Reason name |
|---|
| Product functions well/Incorrect usage by the customer | seller_reject_apply_product_functions_well/buyer_use_in_wrong_way |
| Reason is unclear / lack of evidence | seller_reject_apply_reason_is_unclear_or_lack_of_evidence |
| Item is correct | seller_reject_apply_item_is_correct |
| You have reached an agreement with the customer | reverse_reject_request_reason_5 |
| Product is in transit | seller_reject_apply_package_has_not_exceeded_estimated_delivery_time |
| Your products were shipped by multiple packages. | seller_reject_apply_products_will_be_sent_separately |
| Need to apply for refund&return | seller_reject_apply_need_to_apply_for_refund&return |
Seller rejects receive package
| Seller available reject return reason | Reason name |
|---|
| The product returned is not the product that was sent | reverse_reject_return_parcel_reason_1 |
| Not eligible for return (e.g. used or broken) | reverse_reject_return_parcel_reason_2 |
| Missing products and/or product parts | reverse_reject_return_parcel_reason_3 |
| I haven't received the package | reverse_reject_return_parcel_reason_4 |
| Product is damaged or used | reverse_reject_return_parcel_reason_5 |
| You have reached an agreement with the customer | seller_reject_apply_you_have_reached_an_agreement_with_the_buyer |
§42 Seller Initiates Return Reason
Seller Initiates Return Reason
| Order Status | Seller available initiate Return reason | Reason name |
|---|
| DELIVERED | No longer needed | seller_ecom_delivered_return_refund_reason1 |
| Late delivery (Item arrived too late) | seller_return_late_delivery |
| Missing items or parts | seller_return_missing_item |
| Damaged item or packaging | seller_return_damaged_item |
| Defective item | seller_return_defective_item |
| Wrong item was sent | seller_return_wrong_item_was_sent |
§43 EU market(s)
Currently, supported EU markets include:
- Spain (ES)
- Ireland (IE)
- France (FR)
- Germany (DE)
- Italy (IT)
#§44 Buyer Initiates Return Reason
Buyer Initiates Return Reason
| Order status | Buyer available Return reason | Reason name |
|---|
| AWAITING_COLLECTION IN_TRANSIT DELIVERED | No longer needed | ecom_order_delivered_refund_reason_no_need |
| No longer needed | ecom_order_delivered_refund_and_return_reason_no_need |
| Missed estimated delivery date | ecom_order_delivered_refund_reason_missed_delivery_date |
| Other | ecom_order_delivered_refund_and_return_reason_other |
| Wrong product was sent | ecom_order_delivered_refund_and_return_reason_wrong_product |
| Product is defective or doesn't work | ecom_order_delivered_refund_and_return_reason_defective |
| Package or product is damaged | ecom_order_delivered_refund_and_return_reason_damaged |
| Missing product or accessories | ecom_order_delivered_refund_and_return_reason_missing_product |
| Product doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description |
| Does not suit me | buyer_return_and_refund_does_not_suit_me |
| Item is too big/long | buyer_return_and_refund_item_is_too_big/long |
| Item is too small/short | buyer_return_and_refund_item_is_too_small/short |
| Multiple sizes ordered | buyer_return_and_refund_multiple_sizes_ordered |
| Quality or style not as expected | buyer_return_and_refund_quality_or_style_not_as_expected |
| Unauthorized purchase | buyer_return_and_refund_unauthorised_purchase |
| Product is expired/spoiled | buyer_return_and_refund_product_is_expired/spoiled |
| Product not frozen on arrival | buyer_return_and_refund_product_not_frozen_on_arrival |
| Ordered incorrect size | buyer_return_and_refund_ordered_incorrect_size |
§45 Seller Reject Return Request Reason
Seller Reject Return Request Reason
Seller rejects return request
| Seller available reject return reason | Reason name |
|---|
| Product delivery is on schedule | reverse_reject_request_reason_4_uk |
| Change of mind returns are not applicable | reverse_reject_request_reason_2_uk |
| Not eligible for return (e.g. used or broken) | reverse_reject_request_reason_3_uk |
| Product delivery is on schedule | order_manage_list_action_respond_popup_reject_reason_delivered_uk |
| Customer return reason is not valid | reverse_reject_request_reason_1_uk |
| Product functions well/Incorrect usage by the customer | seller_reject_apply_product_functions_well/buyer_use_in_wrong_way |
| Reason is unclear / lack of evidence | seller_reject_apply_reason_is_unclear_or_lack_of_evidence |
| Reached an agreement with the customer | order_manage_list_action_respond_popup_reject_reason_buyer_agree |
| You have reached an agreement with the customer | reverse_reject_request_reason_5 |
| Your products were shipped by multiple packages. | seller_reject_apply_products_will_be_sent_separately |
Seller rejects receive package
| Seller available reject return reason | Reason name |
|---|
| You have reached an agreement with the customer | seller_reject_apply_you_have_reached_an_agreement_with_the_buyer |
| The product returned is not the product that was sent | reverse_reject_return_parcel_reason_1 |
| Not eligible for return (e.g. used or broken) | reverse_reject_return_parcel_reason_2 |
| Missing products and/or product parts | reverse_reject_return_parcel_reason_3 |
| I haven't received the package | reverse_reject_return_parcel_reason_4 |
| Product is damaged or used | reverse_reject_return_parcel_reason_5 |
§46 Seller Initiates Return Reason
Seller Initiates Return Reason
| Order Stauts | Seller available initiate Return reason | Reason name |
|---|
| DELIVERED | No longer needed | seller_ecom_delivered_return_refund_reason1 |
| Product doesn't match description | ecom_order_delivered_refund_and_return_reason_not_match_description_seller |
| Missing product or accessories | ecom_order_delivered_refund_and_return_reason_missing_product_seller |
| Package or product is damaged | ecom_order_delivered_refund_and_return_reason_damaged_seller |
| Product is defective or doesn't work | ecom_order_delivered_refund_and_return_reason_defective_seller |
| Wrong product was sent | ecom_order_delivered_refund_and_return_reason_wrong_product_seller |
| Suspected Counterfeit | buyer_return_and_refund_suspected_counterfeit_seller |
§48 Buyer Initiates Return Reason
Buyer Initiates Return Reason
| Order status | Buyer available Return reason | Reason name |
|---|
| AWAITING_COLLECTION IN_TRANSIT DELIVERED | No longer needed (Item must be returned in sealed/original condition). | ecom_order_delivered_refund_reason_no_need |
| Received package but missing parts or accessories. | ecom_order_delivered_refund_and_return_reason_missing_parts_JP |
| Product doesn't match description. | ecom_order_delivered_refund_and_return_reason_not_match_description_JP |
| Package or product is damaged. | ecom_order_delivered_refund_reason_damaged |
| Product is defective or doesn't work. | ecom_order_delivered_refund_reason_defective |
| Wrong product sent. | ecom_order_delivered_refund_and_return_reason_wrong_product_JP |
| Missed estimated delivery date. | ecom_order_delivered_refund_and_return_reason_missed_delivery_date_JP |
§49 Seller Reject Return Request Reason
Seller Reject Return Request Reason
Seller rejects return request.
| Seller available reject return reason | Reason name |
|---|
| reverse_reject_refund_request_unclear_evidence_Test | Reason is unclear / lack of evidence. |
| ecom_reverse_reject_cancel_reason_product_packed | Product shipped. Tracking updates will be available soon. |
| ecom_reverse_reject_refund_request_failed_delivery | The delivery attempt failed. |
| ecom_reverse_reject_refund_request_package_delivery_multiple_boxes | Products were shipped in multiple packages. |
| ecom_reverse_reject_refund_request_replacement_shipped | Replacement has been shipped. |
| ecom_reverse_reject_apply_buyer_agree_jp | Reached an agreement with the customer. |
| seller_reject_apply_reason_delivered_jp | Product delivery is on schedule. |
| seller_reject_apply_buyers_responsibility_for_incorrect_address | The package has been successfully delivered to the shipping address that was provided. |
| seller_reject_apply_item_is_correct | Item is correct. |
| seller_reject_apply_package_has_not_exceeded_estimated_delivery_time | Product delivery is on schedule. |
| seller_reject_apply_product_functions_well/buyer_use_in_wrong_way | Product functions well / Incorrect usage by the customer. |
| seller_reject_apply_reason_is_unclear_or_lack_of_evidence | Reason is unclear / lack of evidence. |
| seller_reject_apply_unable_to_change_address | Unable to change address. |
Seller rejects receive package.
| Seller available reject return reason | Reason name |
|---|
| The product returned is not the product that was sent. | reverse_reject_return_parcel_reason_1 |
| Missing products and/or product parts. | reverse_reject_return_parcel_reason_3 |
| I haven't received the package. | reverse_reject_return_parcel_reason_4 |
| Product is damaged or used. | reverse_reject_return_parcel_reason_5 |
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