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§1 Path: /affiliate_seller/202508/conversations
#§2 Method: [POST]
#§3 Function Description
Get the existing conversation or create a new conversation with the specified TikTok creator for later communication.
§4 Common Parameters
For common parameters, refer to How to call TikTok Shop APIs - Common Parameters
| Properties | Location | Type | Require | Sample | Properties description |
|---|---|---|---|---|---|
| shop_cipher | query | string | Y | GCP_XF90igAAAABh00qsWgtvOiGFNqyubMt3 | Use this property to pass shop information in requesting the API. Failure in passing the correct value when requesting the API for cross-border shops will return incorrect response. |
| Get by API Get Authorization Shop | |||||
| content-type | header | string | Y | application/json | Allowed type: application/json |
§5 Request Query Parameters
| Properties | Type | Require | Sample | Properties description |
|---|---|---|---|---|
| app_key | string | Y | 38abcd | Every single app will have a unique key. Please use the specific key assigned to your app. |
| sign | string | Y | 5361235029d141222525e303d742f9e38aea052d10896d3197ab9d6233730b8c | Signature generated by gen algorithm. When you send API requests to TTS, you must sign them so that TTS can identify the senders. |
| timestamp | int | Y | 1623812664 | Unix timestamp GMT (UTC+00:00). This timestamp is used across all API requests. Developers can use this convert to local time. |
§6 Request Body Parameters
| Properties | Type | Require | Sample | Properties description |
|---|---|---|---|---|
| creator_open_id | string | Y | uACafQAAAABmUU2qon4R0vUYvUVS3QC6CICP2m5A2-wd77j8R9G0yg | Creator Open ID. More details |
| only_need_conversation_id | bool | N | true | - If true, only conversation_id in data.conversation is returned. |
- If
false, all fields indata.conversationare returned.trueby default. |
§7 Request Sample
Query
https://open-api.tiktokglobalshop.com/affiliate_seller/202508/conversations?app_key=123abc&sign=5361235029d141222525e303d742f9e38aea052d10896d3197ab9d6233730b8c×tamp=1625484268&shop_cipher=ROW_RHkDDABBAAB8tKAVoAqsMTjsQZFLyNfY
Body
{"creator_open_id":"uACafQAAAABmUU2qon4R0vUYvUVS3QC6CICP2m5A2-wd77j8R9G0yg","only_need_conversation_id":true}
§8 Response Parameters
| Properties | Type | Sample | Properties description |
|---|---|---|---|
| code | int | 0 | The success or failure status code returned in API response. |
| message | string | Success | The success or failure messages returned in API response. Reasons of failure will be described in the message. |
| request_id | string | 202203070749000101890810281E8C70B7 | Request log |
| data | object | Specific return information | |
| ^conversation_id | string | 1234567890 | Conversion unique id. |
| ^is_new | bool | true | Is it a new conversion or not. |
| ^username | string | test_creator_name | The TikTok creator's name. |
| ^avatar | string | https://p16-sign-useast2a.tiktokcdn.com/tos-useast2a-avt-0068-giso/2bf6a2485ec8bf93483e4a6ed907e6fd~c5_720x720.webp | The URL for the TikTok creator's avatar image file. |
| ^unread_count | int | 2 | Number of messages unread by the shop. |
| ^creator_im_id | string | 12345678 | Creators' IM User ID. |
§9 Response Sample
{"code":0,"data":{"conversation_id":"1234567890","is_new":true,"username":"test_creator_name","avatar":"https://p16-sign-useast2a.tiktokcdn.com/tos-useast2a-avt-0068-giso/2bf6a2485ec8bf93483e4a6ed907e6fd~c5_720x720.webp","unread_count":2,"creator_im_id":"12345678"},"message":"Success","request_id":"202203070749000101890810281E8C70B7"}
§10 Error Code
For common error codes, refer to How to call TikTok Shop APIs - Common Error Code
| Code | Message |
|---|---|
| 16030001 | creator has been cleard |
| 16030002 | shop has reached IM quota. More information please check [https://seller.tiktokglobalshop.com/university/essay?identity=1&role=1&knowledge_id=2766765165102865&from=feature_guide] |
| 16030003 | This shop cannot message the creator at the moment because the Affiliate GMV requirement has not been met. |
| 16030007 | shop status invalid |
| 16030009 | test account isolate. please don't use the test account to send message. |
| 16032001 | nvalid parameter Creator and Seller, please ensure Region mismatch. |
| 45101021 | unauthorized operation on users who hit privacy control |
| 36009003 | Internal error. Please try again. If the issue persists after multiple attempts, please contact platform support. |