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§1 [Troubleshooting] Why is buyer information masked when calling the get_order_detail API?
[Troubleshooting] Why is buyer information masked when calling the get_order_detail API?
If the buyer's information is masked, you can troubleshoot as follows:
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Log in to the Open Platform Console to check if you have been penalized by PII.
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Please check if the IP Address Whitelist Toggle is enabled. Related announcement: [Final Reminder] IP Address Whitelist Function
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If the above is confirmed but the information is still masked, it's because policy requires that sensitive information for orders from integrated channels be masked. Related announcement:[Important] Tightening of Access to Buyer's Information on Open API
The links for the above announcement (TW and ID) are no longer valid. Please refer to the following:
ID: Kebijakan Terhadap Penyalahgunaan Informasi Pembeli | Pusat Edukasi Penjual Shopee Indonesia