When calling v2.sellerchat.send_message, the error "Messages sent too much / too frequently / to too many receivers" occurs — Causes & Solutions

When calling v2.sellerchat.send_message, the error "Messages sent too much / too frequently / to too many receivers" occurs — Causes & Solutions

Disclaimer:

This FAQ is only for developers who already have Chat API access. The Chat feature is no longer available for Third-party Partner Platform (ISV) developers.

This error indicates that the store's message sending volume has reached the system's limit. The limits differ for stores based on whether they are whitelisted or not. Please refer to the rules below:

• Non-whitelisted shops: These are regular shops that generally do not have higher message sending quotas.
• Whitelisted shops: These are shops that have been specially approved, and they have a higher message sending quota, allowing them to send more messages.

If the current message sending limit does not meet your needs, you can contact your Account Manager to apply for the whitelist. Once added to the whitelist, your store's daily message sending limit will increase to 2,000,000 messages, significantly increasing your message sending quota.