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§1 Message types
Updated on 11/2025
ChatMessageType represents the enum values of message_type, and Screenshot shows how each type is displayed in Seller Center.
| ChatMessageType | Screenshot |
|---|---|
| text | |
| image | |
| product | （old）（new） |
| order | （old） |
| sticker | |
| webview | |
| notification | |
| faq | |
| faq_question | |
| faq_feedback_prompt | |
| faq_feedback | |
| faq_unsupported | |
| faq_liveagent_prompt | |
| faq_liveagent | |
| bundle_deal | |
| video | |
| customer_service_entrance | |
| feed_story | |
| item_list | |
| voucher | |
| shopping_cart | |
| unrated_order_reminder | （old） |
| bundle_deal | |
| flash_sale | |
| add_on_deal | |
| crm_item_list | |
| crm_order_rate | |
| crm_bundle_item_inform_promotion | CBC card |
| crm_bundle_item_new_arrival | CBC card |
| crm_bundle_item_custom_message | CBC card |
| image_with_text | |
| return_refund_card | |
| faq_bot_response | |
| rr_entrance_card | |
| track_rr_status_card | |
| rr_operate_feedback_card | |
| logistics_card | |
| logistics_issue_enquiry_card | |
| expedited_logistics_card | |
| late_delivery_compensation_voucher | |
| faq_bot_review_summary_card | |
| faq_bot_buyer_gallery_card | |
| bot_out_stock_card | |
| bot_restock_reminder_card | |
| new_faq | |
| faq_category_choice | |
| question_list | |
| faq_type_choice | |
| faq_category_list | |
| faq_bot_request_text | |
| faq_bot_request_order | |
| text_with_bubble | |
| question_list | |
| faq_bot_price_history_card | |
| faq_bot_authentic_card | |
| faq_bot_contact_courier_card | |
| faq_bot_timeline_card | |
| faq_type_bot_item_comparison | |
| rich_text | Bold/unordered; no color |
| bot_text_with_suggestion_card | |
| rr_entrance_card | |
| track_rr_status_card | |
| rr_operate_feedback_card | |
| notification | |
| faq_bot_raise_rr_card | |
| faq_bot_raise_rr_feedback_card | |
| faq_bot_track_rr_status_card | |
| faq_bot_operate_rr_feedback_card | |
| insurance_cs_guide | |
| out_of_stock_reminder_card | |
| faq_question_list | |
| bundle_message | |
| option_pack | |
| selected_option | |
| faq_bot_select_product | |
| faq_bot_live_stream_item | |
| faq_bot_voucher_fulfillment | |
| product_new | |
| official_chat_banner | |
| official_chat_repayment | |
| cs_guide | |
| official_chat_voucher | |
| markdown | |
| faq_bot_item_collections | |
| faq_bot_text_with_shortcut | |
| faq_bot_wish_list_restock_card | |
| faq_bot_item_video_card | |
| rating_card | |
| unknown | |
| shop_category | |
| item |