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v2.returns.query_proof

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平台 / profile
Shopee / profile.shopee.api_reference
语言
en-US
发布版本
cn-20260909-2
标签
zhuge/sourceplatform/shopeeaudience/developercategory/api_doctopic/apitopic/developer

资料正文

§1 v2.returns.query_proof

Support sellers to query the evidence uploaded through the upload evidence API.

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§2 Overview

Overview

FieldValue
ModuleReturns
API typeShop
HTTP methodGET
Path/api/v2/returns/query_proof
Production URLhttps://partner.shopeemobile.com/api/v2/returns/query_proof
Sandbox URLhttps://partner.test-stable.shopeemobile.com/api/v2/returns/query_proof
PermissionERP System; Seller In House System; Customer Service; Swam ERP
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§3 Request parameters

Request parameters

NameTypeRequiredSampleDescription
return_snstringYes123456The serial number of return.
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§4 Response parameters

Response parameters

NameTypeRequiredSampleDescription
request_idstringopenapi-5c30ac4af4a567464b3bcb85f327d0deThe identifier for an API request for error tracking.
errorstringIndicate error code if hit error. Empty if no error happened.
messagestringsuccessIndicate error details if hit error. Empty if no error happened.
responseobject
response.imageobject[]
response.image.urlstringhttps://file-proxy.seller.test.shopee.com/api/v2/files/c2hvcGVlLWRyYzAx/6cd5662c25964655827057bb2bfa69e2.pngThe image url in dispute proof.
response.image.thumbnailstringhttps://file-proxy.seller.test.shopee.com/api/v2/files/c2hvcGVlLWRyYzAx/6cd5662c25964655827057bb2bfa69e2.pngThe thumbnail of image.
response.videoobject[]
response.video.urlstringhttps://file-proxy.seller.test.shopee.com/api/v2/files/c2hvcGVlLWRyYzAx/6cd5662c25964655827057bb2bfa69e2.pngThe video url in dispute proof.
response.video.thumbnailstringhttps://file-proxy.seller.test.shopee.com/api/v2/files/c2hvcGVlLWRyYzAx/6cd5662c25964655827057bb2bfa69e2.pngThe thumbnail of video
response.descriptionstringsome descriptionThe text description in the dispute proof.
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§5 Common parameters

Common parameters

NameTypeRequiredSampleDescription
partner_idint1Partner ID is assigned upon registration is successful. Required for all requests.
timestamptimestamp1610000000This is to indicate the timestamp of the request. Required for all requests. Expires in 5 minutes.
access_tokenstringc09222e3fc40ffb25fc947f738b1abf1The token for API access, using to identify your permission to the api. Valid for multiple use and expires in 4 hours.
shop_idint600000Shopee's unique identifier for a shop. Required param for most APIs.
signstringe318d3e932719916a9f9ebb57e2011961bd47abfa54a36e040d050d8931596e2Signature generated by partner_id, api path, timestamp, access_token, shop_id and partner_key via HMAC-SHA256 hashing algorithm. More details: https://open.shopee.com/documents?module=87&type=2&id=58&version=2
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§6 Request samples

Request samples

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§7 Java

Java

Unirest.setTimeouts(0, 0);
HttpResponse<String> response = Unirest.get("https://partner.uat.shopeemobile.com/api/v2/returns/query_proof?access_token=access_token&partner_id=partner_id&return_sn=-&shop_id=shop_id&sign=sign&timestamp=timestamp")
.asString();
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§8 PHP

PHP

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://partner.uat.shopeemobile.com/api/v2/returns/query_proof?access_token=access_token&partner_id=partner_id&return_sn=-&shop_id=shop_id&sign=sign&timestamp=timestamp',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'Content-Type: application/json'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;
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§9 cURL

cURL

curl --location --request GET 'https://partner.uat.shopeemobile.com/api/v2/returns/query_proof?access_token=access_token&partner_id=partner_id&return_sn=-&shop_id=shop_id&sign=sign&timestamp=timestamp' 
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§10 Python

Python

import requests

url = "https://partner.uat.shopeemobile.com/api/v2/returns/query_proof?access_token=access_token&partner_id=partner_id&return_sn=-&shop_id=shop_id&sign=sign&timestamp=timestamp"

payload={}
headers = {

}
response = requests.request("GET",url,headers=headers, data=payload, allow_redirects=False)

print(response.text)
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§11 Response sample

Response sample

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§12 JSON

JSON

{
	"request_id": "-",
	"error": "-",
	"message": "-",
	"response": {
		"image": [
			{
				"url": "-",
				"thumbnail": "-"
			}
		],
		"video": [
			{
				"url": "-",
				"thumbnail": "-"
			}
		],
		"description": "-"
	}
}
#

§13 Error example

Error example

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§14 JSON

JSON

{
    "error": "format.unsupported",
    "message": "Not Support Url",
    "request_id": "openapi-c0ed5b1757c9cf3f7ac37edb9a64ac62"
}
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§15 Errors

Errors

ErrorDescriptionSolution
format.unsupportThe Image Format Not Support
error_dataSomething wrong. Please try later. [20]
error_dataparse data failed
error_datadata not exist
error_paramparameter invalid
error_dataQuery offer info failed. Please try later.
error_dataQuery proof info failed. Please try later.
error_dataQuery return info failed. Please try later.
image.upload.failimage upload fail
error_paramThe information you queried is not found.
error_paramWrong parameters, detail: {msg}.
error_serverSomething wrong. Please try later.
error_shopshopid is invalid
no.proofno proof
error_paramrequest not from gateway
number.errornot support entry count
proof.overdueproof is overdue
returnsn.illegalreturn sn is illegal
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§16 Common errors

Common errors

ErrorDescriptionSolution
error_authpartner_id is invalid
error_authThe App is deleted, and you'll be unable to make any API call.
error_authApp developer’s permissions for authorizations have been restricted. If you’re a seller, contact the developer for more information. If you’re the developer, refer to the Open Platform Console for details.
error_paramThere is no partner_id in query.
error_paramInvalid partner_id.
error_paramno timestamp
error_paramInvalid timestamp
error_paramThere is no sign in query.
error_signWrong sign.
invalid_partner_idInvalid partner_id, please have a check.
error_authNo permission to current api.
error_api_call_restrictedThe App permission for api call have been restricted. If you’re a seller, contact the developer for more information. If you’re the developer, refer to the Open Platform Console for details.
api_suspendedThe API is offline. Please call v2 API instead.
error_limitThe total API call number made by your APP has reached the daily API call limit, please try again after 00: 00 (UTC+08:00)
error_rate_limitToo many requests. You have reached the rate limit. Please try again later.
source_ip_undeclaredRequest Source IP ({ip}) is undeclared. Please declare all your IP addresses in the Shopee Open Platform Console > App list > IP Address Whitelist
error_paramPermission denied. This API is currently offline or the request path is incorrect.
error_paramPartner_id is invalid, should be an integer between 0 and 4294967295.
error_paramno timestamp.
error_paramTimestamp is invalid, should be an integer between 0 and 4294967295.
error_paramTimestamp is expired.
error_partner_key_expiredYour API partner key has expired, please reset the Live API Partner Key in Console to get a new valid partner key to call open api.
error_api_permissionThis app type has no permission to this API.
error_paramThere is no access_token in query.
error_authInvalid access_token.
error_authInvalid partner_id or shopid.
shop_no_linkedPartner and shop has no linked.
shop_bannedThe shop account has been banned. Permissions for shop authorization and API calls have been suspended until the shop account is restored.
invalid_acceess_tokenInvalid access_token, please have a check.
partner_shop_no_linkInvalid partner_id or shop_id, please have a check.
error_ashop_api_permissionThe shop is Affiliate shop has no permission to call this API.
error_kyc_authNo permission. Please inform the seller to complete the Seller Registration on Shopee Seller Center first, then this shop can call for this API.
error_authSystem error, please try again later.
error_paramThere is no shop_id in query.
error_paramshop_id is invalid, should be an integer between 0 and 4294967295.
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§17 Update log

Update log

DateChange
2022-07-12New API
#