v2.returns.get_reverse_tracking_info

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来自 Shopee 官方资料快照 · 2026-09-06 12:15:10

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平台 / profile: Shopee / profile.shopee.api_reference
语言: en-US
发布版本: cn-20260909-2
标签: zhuge/sourceplatform/shopeeaudience/developercategory/api_doctopic/apitopic/developer

资料正文

§1 v2.returns.get_reverse_tracking_info

Get reverse and post-return logistics information of return request. For Normal RR, return complete reverse logistics information, for In-transit RR and Return-on-the-Spot, only return latest reverse logistics status, without providing complete reverse logistics information. For seller_validation, only one segment of reverse (buyer to seller), use tracking_info, for warehouse_validation, two segment of reverse (buyer to warehouse and warehouse to seller), use post_return_logistics_tracking_info.

§2 Overview

Overview

Field	Value
Module	Returns
API type	Shop
HTTP method	GET
Path	/api/v2/returns/get_reverse_tracking_info
Production URL	https://partner.shopeemobile.com/api/v2/returns/get_reverse_tracking_info
Sandbox URL	https://partner.test-stable.shopeemobile.com/api/v2/returns/get_reverse_tracking_info
Permission	ERP System; Seller In House System; Customer Service; Swam ERP

§3 Request parameters

Request parameters

Name	Type	Required	Sample	Description
return_sn	string	Yes	2206150VT13E3MQ	Shopee's unique identifier for a return/refund request (serial number of return).

§4 Response parameters

Response parameters

Name	Type	Sample	Description
error	string		Indicate error type if hit error. Empty if no error happened.
message	string		Indicate error details if hit error. Empty if no error happened.
request_id	string	d52ca43b277a4f9292fb8be658bfd33d	The identifier for an API request for error tracking.
response	object
response.return_sn	string	2206150VT13E3MQ	Shopee's unique identifier for a return/refund request (serial number of return).
response.return_refund_request_type	int32	0	To indicate the type of return refund request, whether it is a Normal RR request, an In-transit RR request, and a Return on the Spot: 0: Normal RR (RR is raised by the buyer after delivery done / estimated delivery date); 1: In-transit RR (RR is raised by the buyer while item is still in-transit to buyer); 2: Return-on-the-Spot (RR is raised by the driver after buyer rejected parcel at delivery); For more details, see Data Definition- Return Refund Request Type.
response.validation_type	string	seller_validation	To indicate whether seller or warehouse will expect to receive the return parcel from buyer and validate the condition of the parcel: - seller_validation; - warehouse_validation; For more details, see Data Definition- ValidationType.
response.reverse_logistics_status	string	LOGISTICS_REQUEST_CREATED	To indicate the latest reverse logistic status of a return, referring to the current status of the buyer shipping the return parcel back to the validation point (seller or warehouse), including Normal RR, In-transit RR, and Return-on-the-Spot.; See "Data Definition - ReverseLogisticsStatus" as status displayed for Normal RR and In-transit RR or Return-on-the-Spot are different.; Note: If validation_type = seller_validation, there is only one segment of reverse logistics (The buyer ships the return parcel directly back to the seller). Please use the fields reverse_logistics_status, reverse_logistics_update_time, tracking_number, and tracking_info to obtain the reverse logistics tracking information.
response.reverse_logistics_update_time	timestamp	1740728119	The last update time of the reverse logistics status including Normal RR, In-transit RR, and Return-on-the-Spot.; Note: If validation_type = seller_validation, there is only one segment of reverse logistics (The buyer ships the return parcel directly back to the seller). Please use the fields reverse_logistics_status, reverse_logistics_update_time, tracking_number, and tracking_info to obtain the reverse logistics tracking information.
response.estimated_delivery_date_max	timestamp	1740728121	The maximum estimated delivery date for the reverse logistics. This is calculated by Shopee Logistics Services once buyer ships out if there is historical tracking data available from third party logistics provider.; Note: Only available for Normal RR with integrated reverse logistics.
response.estimated_delivery_date_min	timestamp	1740626000	The minimum estimated delivery date for the reverse logistics. This is calculated by Shopee Logistics Services once buyer ships out if there is historical tracking data available from third party logistics provider.; Note: Only available for Normal RR with integrated reverse logistics.
response.collection_pin_code	string	666188	The collection Pin Code to enter for seller to collect parcel in collection point or locker.; Note: Only available for TW region.
response.tracking_number	string	MY257829361436J	The tracking number for the reverse logistics (the logistics tracking number provided when the buyer ships the item back).; Note: - Only available for Normal RR with integrated reverse logistics.; - If validation_type = seller_validation, there is only one segment of reverse logistics (The buyer ships the return parcel directly back to the seller). Please use the fields reverse_logistics_status, reverse_logistics_update_time, tracking_number, and tracking_info to obtain the reverse logistics tracking information.
response.tracking_info	object[]		The detailed tracking information list for the reverse logistics.; Note: - Only available for Normal RR with integrated reverse logistics, with the tracking information pushed by third party logistics provider to Shopee.; - If validation_type = seller_validation, there is only one segment of reverse logistics (The buyer ships the return parcel directly back to the seller). Please use the fields reverse_logistics_status, reverse_logistics_update_time, tracking_number, and tracking_info to obtain the reverse logistics tracking information.
response.tracking_info.update_time	timestamp	1740728119	The timestamps when reverse logistics info has been updated for Normal RR, pushed from third party logistics provider to Shopee.
response.tracking_info.tracking_description	string	Parcel has been picked up by our logistics partner	The description of reverse logistics tracking info for Normal RR, pushed by third party logistics provider to Shopee.
response.tracking_info.epop_image_list	string[]	["https://cf.shopee.sg/file/4ecbb6fa567e42c1b1e02993ad53df12"]	Image URLs of electronic proof of pickup (ePOP) after return parcel has been picked up from the buyer for Normal RR.
response.tracking_info.epod_image_list	string[]	["https://cf.shopee.sg/file/4ecbb6fa567e42c1b1e02993ad53df12"]	Image URLs of electronic proof of delivery (ePOD) after return parcel has been delivered to the seller for Normal RR.
response.post_return_logistics_status	string		Post-return logistics status, referring to the current status of the warehouse shipping the return parcel back to the seller in warehouse validation mode. See "Data Definition - Post Return Logistics Status".; Note: - Only available for Normal RR with return_solution = 0 (Return and Refund) and validation_type = warehouse_validation, and the warehouse ships the return parcel back to seller using integrated reverse logistics.; - If validation_type = warehouse_validation AND the warehouse uses an integrated logistics channel to ship the return parcel back to the seller, there are two segments of reverse logistics: - The buyer first ships the return parcel back to the warehouse. Use the fields reverse_logistics_status, reverse_logistics_update_time, tracking_number, and tracking_info to obtain tracking information for this first segment.; - The warehouse then ships the return parcel back to the seller. Use the fields post_return_logistics_status, post_return_logistics_update_time, rts_tracking_number, and post_return_logistics_tracking_info to obtain tracking information for this second segment (post-return logistics).; - For Cross-Border Returns, if the second segment exists, the API returns information for both the first and second segments. For Local Returns, if the second segment exists, the API prioritizes and returns only the second segment information.
response.post_return_logistics_update_time	timestamp		The last update time of the post-return logistics status where warehouse sends return parcel from warehouse to seller.; Note: - Only available for Normal RR with return_solution = 0 (Return and Refund) and validation_type = warehouse_validation, and the warehouse ships the return parcel back to seller using integrated reverse logistics.; - If validation_type = warehouse_validation AND the warehouse uses an integrated logistics channel to ship the return parcel back to the seller, there are two segments of reverse logistics: - The buyer first ships the return parcel back to the warehouse. Use the fields reverse_logistics_status, reverse_logistics_update_time, tracking_number, and tracking_info to obtain tracking information for this first segment.; - The warehouse then ships the return parcel back to the seller. Use the fields post_return_logistics_status, post_return_logistics_update_time, rts_tracking_number, and post_return_logistics_tracking_info to obtain tracking information for this second segment (post-return logistics).; - For Cross-Border Returns, if the second segment exists, the API returns information for both the first and second segments. For Local Returns, if the second segment exists, the API prioritizes and returns only the second segment information.
response.rts_tracking_number	string		The tracking number for the post-return logistics (the logistics tracking number used when the warehouse ships the parcel back to the seller). RTS stands for "Return to Seller".; Note: - Only available for Normal RR with return_solution = 0 (Return and Refund) and validation_type = warehouse_validation, and the warehouse ships the return parcel back to seller using integrated reverse logistics.; - If validation_type = warehouse_validation AND the warehouse uses an integrated logistics channel to ship the return parcel back to the seller, there are two segments of reverse logistics: - The buyer first ships the return parcel back to the warehouse. Use the fields reverse_logistics_status, reverse_logistics_update_time, tracking_number, and tracking_info to obtain tracking information for this first segment.; - The warehouse then ships the return parcel back to the seller. Use the fields post_return_logistics_status, post_return_logistics_update_time, rts_tracking_number, and post_return_logistics_tracking_info to obtain tracking information for this second segment (post-return logistics).; - For Cross-Border Returns, if the second segment exists, the API returns information for both the first and second segments. For Local Returns, if the second segment exists, the API prioritizes and returns only the second segment information.
response.post_return_logistics_tracking_info	object[]		Only available for Normal RR with return_solution = 0 (Return and Refund) and validation_type = warehouse_validation, and the warehouse ships the return parcel back to seller using integrated reverse logistics.; In this scenario, the tracking logistics from warehouse to seller is called "post-return logistics", with the tracking information pushed by third party logistics provider to Shopee.; Note: - If validation_type = warehouse_validation AND the warehouse uses an integrated logistics channel to ship the return parcel back to the seller, there are two segments of reverse logistics: - The buyer first ships the return parcel back to the warehouse. Use the fields reverse_logistics_status, reverse_logistics_update_time, tracking_number, and tracking_info to obtain tracking information for this first segment.; - The warehouse then ships the return parcel back to the seller. Use the fields post_return_logistics_status, post_return_logistics_update_time, rts_tracking_number, and post_return_logistics_tracking_info to obtain tracking information for this second segment (post-return logistics).; - For Cross-Border Returns, if the second segment exists, the API returns information for both the first and second segments. For Local Returns, if the second segment exists, the API prioritizes and returns only the second segment information.
response.post_return_logistics_tracking_info.update_time	timestamp		The timestamps when reverse logistics info has been updated for Normal RR from warehouse to seller, pushed from third party logistics provider to Shopee.
response.post_return_logistics_tracking_info.tracking_description	string		The description of reverse logistics tracking info for Normal RR from warehouse to seller, pushed by third party logistics provider to Shopee.; These would match the tracking description displayed to sellers on Seller Center return/refund detail page.
response.post_return_logistics_tracking_info.epop_image_list	string[]		Image URLs of electronic proof of pickup (ePOP) after return parcel has been picked up from the warehouse for Normal RR with warehouse validation.
response.post_return_logistics_tracking_info.epod_image_list	string[]		Image URLs of electronic proof of delivery (ePOD) after return parcel has been delivered to the seller for Normal RR with warehouse validation.

§5 Common parameters

Common parameters

Name	Type	Sample	Description
partner_id	int	1	Partner ID is assigned upon registration is successful. Required for all requests.
timestamp	timestamp	1610000000	This is to indicate the timestamp of the request. Required for all requests. Expires in 5 minutes.
access_token	string	c09222e3fc40ffb25fc947f738b1abf1	The token for API access, using to identify your permission to the api. Valid for multiple use and expires in 4 hours.
shop_id	int	600000	Shopee's unique identifier for a shop. Required param for most APIs.
sign	string	e318d3e932719916a9f9ebb57e2011961bd47abfa54a36e040d050d8931596e2	Signature generated by partner_id, api path, timestamp, access_token, shop_id and partner_key via HMAC-SHA256 hashing algorithm. More details: https://open.shopee.com/documents?module=87&type=2&id=58&version=2

§6 Request samples

Request samples

§7 Java

Java

Unirest.setTimeouts(0, 0);
HttpResponse<String> response = Unirest.get("https://partner.shopeemobile.com/api/v2/returns/get_reverse_tracking_info?access_token=access_token&partner_id=partner_id&return_sn=2206150VT13E3MQ&shop_id=shop_id&sign=sign&timestamp=timestamp")
.asString();

§8 PHP

PHP

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://partner.shopeemobile.com/api/v2/returns/get_reverse_tracking_info?access_token=access_token&partner_id=partner_id&return_sn=2206150VT13E3MQ&shop_id=shop_id&sign=sign&timestamp=timestamp',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'Content-Type: application/json'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

§9 cURL

cURL

curl --location --request GET 'https://partner.shopeemobile.com/api/v2/returns/get_reverse_tracking_info?access_token=access_token&partner_id=partner_id&return_sn=2206150VT13E3MQ&shop_id=shop_id&sign=sign&timestamp=timestamp'

§10 Python

Python

import requests

url = "https://partner.shopeemobile.com/api/v2/returns/get_reverse_tracking_info?access_token=access_token&partner_id=partner_id&return_sn=2206150VT13E3MQ&shop_id=shop_id&sign=sign&timestamp=timestamp"

payload={}
headers = {

}
response = requests.RPCRequest("GET",url,headers=headers, data=payload, allow_redirects=False)

print(response.text)

§11 Response sample

Response sample

§12 JSON

JSON

{
	"error": "",
	"message": "",
	"request_id": "d52ca43b277a4f9292fb8be658bfd33d",
	"response": {
		"return_sn": "2206150VT13E3MQ",
		"return_refund_request_type": 0,
		"validation_type": "seller_validation",
		"reverse_logistics_status": "LOGISTICS_REQUEST_CREATED",
		"reverse_logistics_update_time": 1740728119,
		"estimated_delivery_date_max": "1740728121",
		"estimated_delivery_date_min": "1740626000",
		"tracking_number": "MY257829361436J",
		"tracking_info": [
			{
				"update_time": 1740728119,
				"tracking_description": "Parcel has been picked up by our logistics partner",
				"epop_image_list": [
					"https://cf.shopee.sg/file/4ecbb6fa567e42c1b1e02993ad53df12"
				],
				"epod_image_list": [
					"https://cf.shopee.sg/file/4ecbb6fa567e42c1b1e02993ad53df12"
				]
			}
		]
	}
}

§13 Error example

Error example

§14 JSON

JSON

{
    "request_id": "e3e3e7f33e6a0c49a0dfca0f72813601",
    "message": "Return not found",
    "error": "returns.return_not_found"
}

§15 Errors

Errors

Error	Description	Solution
returns.error_reverse_logistics_tracking_info	Failed to get reverse logistics tracking info
returns.error_order_fulfilment_group	Failed to get order fulfilment group
returns.error_post_return_logistics_data	Failed to get post return logistics data
returns.error_logistics_status_audit	Failed to get return logistics status audit
returns.error_reverse_logistics	The Return SN does not have reverse logistics status
returns.return_not_found	Return not found
returns.missing_return_sn	Return SN is a required parameter

§16 Common errors

Common errors

Error	Description	Solution
error_auth	partner_id is invalid
error_auth	The App is deleted, and you'll be unable to make any API call.
error_auth	App developer’s permissions for authorizations have been restricted. If you’re a seller, contact the developer for more information. If you’re the developer, refer to the Open Platform Console for details.
error_param	There is no partner_id in query.
error_param	Invalid partner_id.
error_param	no timestamp
error_param	Invalid timestamp
error_param	There is no sign in query.
error_sign	Wrong sign.
invalid_partner_id	Invalid partner_id, please have a check.
error_auth	No permission to current api.
error_api_call_restricted	The App permission for api call have been restricted. If you’re a seller, contact the developer for more information. If you’re the developer, refer to the Open Platform Console for details.
api_suspended	The API is offline. Please call v2 API instead.
error_limit	The total API call number made by your APP has reached the daily API call limit, please try again after 00: 00 (UTC+08:00)
error_rate_limit	Too many requests. You have reached the rate limit. Please try again later.
source_ip_undeclared	Request Source IP ({ip}) is undeclared. Please declare all your IP addresses in the Shopee Open Platform Console > App list > IP Address Whitelist
error_param	Permission denied. This API is currently offline or the request path is incorrect.
error_param	Partner_id is invalid, should be an integer between 0 and 4294967295.
error_param	no timestamp.
error_param	Timestamp is invalid, should be an integer between 0 and 4294967295.
error_param	Timestamp is expired.
error_partner_key_expired	Your API partner key has expired, please reset the Live API Partner Key in Console to get a new valid partner key to call open api.
error_api_permission	This app type has no permission to this API.
error_param	There is no access_token in query.
error_auth	Invalid access_token.
error_auth	Invalid partner_id or shopid.
shop_no_linked	Partner and shop has no linked.
shop_banned	The shop account has been banned. Permissions for shop authorization and API calls have been suspended until the shop account is restored.
invalid_acceess_token	Invalid access_token, please have a check.
partner_shop_no_link	Invalid partner_id or shop_id, please have a check.
error_ashop_api_permission	The shop is Affiliate shop has no permission to call this API.
error_kyc_auth	No permission. Please inform the seller to complete the Seller Registration on Shopee Seller Center first, then this shop can call for this API.
error_auth	System error, please try again later.
error_param	There is no shop_id in query.
error_param	shop_id is invalid, should be an integer between 0 and 4294967295.

§17 Update log

Update log

Date	Change
2025-10-11	New API

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