[MY] Shopee Shipping Policy Update

Dear Developers,

The updates below apply to Shopee MY local sellers only.

To enhance the overall shopping experience, Shopee will be introducing the following seller policy changes aimed at boosting conversion rates, drive repeat business, and support the long-term growth of all sellers across the platform.

Further details are outlined below for your reference.

Days To Ship (DTS) Revision

Effective 11 Feb 2026, the DTS timeline will be revised as detailed in the table below:

⚠️ Notes:

● Days To Ship (DTS) is the number of day(s) sellers have to ship out your order(s) from the time the order is placed, excluding Weekends and Public Holidays.

● To learn more on DTS, click here.

*New local sellers are sellers that created the first product listing within the last 120 calendar days. DTS 0/1 will be applicable once the seller has been selling on the platform for more than 120 calendar days. DTS 0/1 policy will be in effect on day 121 onwards.

Auto Cancellation Layer (ACL) Revision

Effective 11 February 2026, ACL 1 and 2 will be revised as detailed below:

⚠️ Note

Auto cancellation is a feature whereby Shopee system will cancel an order to refund to the buyer if:

● Seller did not adhere to their Days to Ship set in their product.

● Seller did not arrange shipment/hand over orders to courier within the ACL period.

● To learn more on ACL, click here