Open Platform Al Assistant Update

Dear Developers,

To improve self-service efficiency and help developers identify and resolve issues faster, Open Platform will upgrade the ticket submission flow by introducing an Al Assistant pre-ticket support experience.

Starting from July 23, 2026, newly onboarded and successfully registered developers who need support can first describe their issue to Al Assistant. Al Assistant will provide suggested solutions based on the issue. If the issue remains unresolved, developers can click Raise Ticket to continue submitting a support ticket.

For developers who successfully registered before July 23, 2026, 12:00 (GMT+8), the existing ticket submission flow will remain available for the time being. In later phases, we will gradually migrate existing developers to the new flow: use Al Assistant for help first, then submit a ticket if needed.

If you have any feedback on Al Assistant's response, please click the feedback buttons below the response.

Thank you for your understanding and support.

Release Date:

July 23, 2026

各位开发者好，

为了提升自助服务效率，帮助开发者更快定位和解决问题，Open Platform 将对提单流程进行升级，引入 AI Assistant 前置问答能力。

自 2026 年 7 月 23 日起，新入驻并注册成功的开发者如需获取支持，可先通过 AI Assistant 描述遇到的问题。AI Assistant 将根据问题提供建议解决方案；若问题仍未解决，开发者可点击 Raise Ticket 继续提交工单。

对于 2026年7月23日 12:00 (GMT+8) 前注册成功 的开发者,暂时仍可继续使用原有提单方式。后续我们将根据实际使用情况,逐步切换至“先使用 Al Assistant 获取帮助,再提交工单” 的流程。

如果您对 Al Assistant 的回复有任何反馈,欢迎在回复下方点击反馈按钮。

感谢您的理解与支持。

上线时间:

2026年7月23号