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§1 [Important] [TW]Tightening of Access to Buyer's Information on Open API
Dear Developer,
Please note the following changes which only Apply for all TW sellers including local and CB.
As part of our continued efforts to enhance buyer’s privacy and data security, Shopee will be limiting access to buyer information as part of the fulfillment process.
1.For v2.order.get_order_detail
| Fields | For Integrated Channels | For Non-integrated Channels |
|---|---|---|
| buyer_user_id | Response as "null" | Response as "null" |
| buyer_username | No change | James → J***s |
| recipient_address name/phone/town/district/city/state/region/zipcode/full_address | Mask as "****" | No change |
Two new fields "virtual_contact_number" and "package_query_number" will be added to the package_list object. (Values will only be present for non-integrated channels)
2.For v2.returns.get_return_detail:
| Fields | For Integrated Channels | For Non-integrated Channels |
|---|---|---|
| user/username | No change | James → J***s |
| user/email | Response as "" | Response as "" |
| user/portrait | Response as "" | Response as "" |
Two new fields "virtual_contact_number" and "package_query_number" will be added to the return_buyer_contact_info object. (Values will only be present for non-integrated channels)
3.For v2.returns.get_return_list:
| Fields | For Integrated Channels | For Non-integrated Channels |
|---|---|---|
| user/username | No change | James → J***s |
| user/email | Response as "" | Response as "" |
| user/portrait | Response as "" | Response as "" |
4.For v2.logistics.get_shipping_document_data_info:
-The response will only be returned for accepted B2C local TW channels; otherwise, an error_channel_unsupport error message will be generated.
- The object third_party_logistic_info and all fields under recipient_address_info will no longer be included for CB sellers, except channel 38041 (蝦皮日本 - 蝦皮店到店) and 38040 (蝦皮日本 - 宅配).
Please refer to the related articles in Seller Education Hub. Please raise an Open Platform Ticket in our Support Center if you have further questions or require further assistance.
Related APIs:
v2.order.get_order_detail
v2.returns.get_return_detail
v2.returns.get_return_list
v2.logistics.get_shipping_document_data_info
Effective date: Lived
尊敬的开发者，
请注意以下变更，仅适用于所有TW卖家，包括本地卖家和CB卖家。
作为我们不断努力提高买家隐私和数据安全的一部分，Shopee将限制访问买家信息，作为履行过程的一部分。具体如下：
| 字段 | 集成渠道表现 | 非集成渠道表现 |
|---|---|---|
| buyer_user_id | 返回为"null" | 返回为"null" |
| buyer_username | 保持不变 | James → J***s |
| recipient_address name/phone/town/district/city/state/region/zipcode/full_address | Mask as "****" | 保持不变 |
package_list下将新增两个字段 "virtual_contact_number "和 "package_query_number"。(只有订单使用非集成通道才有值）
2.对于 v2.returns.get_return_detail:
| 字段 | 集成渠道表现 | 非集成渠道表现 |
|---|---|---|
| user/username | 保持不变 | James → J***s |
| user/email | 返回为"" | 返回为"" |
| user/portrait | 返回为"" | 返回为"" |
return_buyer_contact_info下将新增两个字段 "virtual_contact_number "和 "package_query_number"。(只有订单使用非集成通道才有值）
3.对于v2.returns.get_return_list:
| 字段 | 集成渠道表现 | 非集成渠道表现 |
|---|---|---|
| user/username | 保持不变 | James → J***s |
| user/email | 返回为"" | 返回为"" |
| user/portrait | 返回为"" | 返回为"" |
--仅对白名单的 B2C 本地 TW 渠道返回响应，否则将返回 error_channel_unsupport 的错误信息。
- 除渠道 38041 (蝦皮日本 - 蝦皮店到店) 和 38040 (蝦皮日本 - 宅配) 以外，CB 订单请求该接口将不再返回third_party_logistic_info 和 recipient_address_info 下的所有字段。