[PH] Important Update for Customized Air Waybills (AWB)

Dear Developers,

The update below on AWBs only applicable to developers who provide customized AWBs for PH sellers.

To facilitate the sorting and distribution of parcels, SPX PH is implementing the following guidelines on the layout of customized AWBs:

The QR code must be centered at the bottom of the AWB.
The QR code must be at least 2.5cm x 2.5cm large.

These new guidelines are intended to increase the readability of the QR codes and eliminate the risk of them being cut off due to printer misalignment issues.

Affected Logistics Channels:

logistics_channel_id	mask_channel_id	logistics_channel_name
40066	4000	SPX Express

Please follow the prescribed layout and ensure that values are shown in the correct places to avoid operational issues. Failure to comply may result in parcels being rejected for pickup/dropoff, delays in fulfillment, and developer penalties such as restrictions on API access and new shop authorizations.

Sample AWB:

Please take note that all customized AWBs should comply with these guidelines by 20 Dec 2024.

FAQs

Do I need to follow the sample AWB as shown above when designing the SPX AWB? Shopee recommends referring to our standard AWB and following the format to ensure that all mandatory fields are included and displayed in the right locations. Customization is allowed so long as changes do not violate any of the guidelines explicitly communicated regarding layout and sizing.
What should I do if some of the mandatory fields are returned as empty fields in the response parameters? If a mandatory field is returned as an empty field, then you do not need to include it in your customized AWBs.
Do I need to include the mandatory fields above if you do not have it in the standard SPX AWB? No, you do not need to include it if Shopee’s standard AWB does not have it as well.
Does Shopee provide QR code and barcode images? No, you need to create the QR code and barcode images using the tracking numbers provided by the logistics partner.

Please raise ticket in our Support Center if you have further questions or require further assistance.

Thank you!

尊敬的开发者，

以下更新仅适用于为菲律宾卖家提供自画AWB的开发者。

为了便于包裹的分拣和配送，SPX PH 对自画面单的布局实施以下准则：

QR 码必须居中放置在 AWB 底部。
QR 码的尺寸至少为 2.5 厘米 x 2.5 厘米。

上述准则旨在提高 QR 码的可读性，并消除由于打印机未对准问题而被切断的风险。

受影响的物流渠道：

logistics_channel_id	mask_channel_id	logistics_channel_name
40066	4000	SPX Express

请遵循规定的布局，并确保在正确的位置显示内容，以避免出现操作问题。不遵守规定可能导致包裹被拒绝取件/送件、配送延迟以及开发者被处罚，例如限制 API 调用和新店铺授权。

示例 AWB：

请注意，所有自画 AWB 均应在 2024 年 12 月 20 日之前遵守这些准则。

常见问题解答：

在自画 SPX AWB 时，我需要遵循上述所示的示例 AWB 吗？

Shopee 建议您参考我们的标准 AWB，并遵循格式以确保所有必填字段都包含在内并显示在正确的位置。只要不违反关于布局和尺寸的明确规定，允许进行自画。

如果某些必填字段在响应参数中返回为空字段，我该怎么办？

如果必填字段返回为空，则无需在自画 AWB 中包含该字段。

如果标准 SPX AWB 中没有，我还需要包含上面的必填字段吗？

不需要，如果Shopee的标准 AWB 中也没有该字段。

Shopee 提供 QR 码和条形码图片吗？

不提供，您需要使用物流合作伙伴提供的跟踪号创建 QR 码和条形码图片。

如果您有进一步的问题或者需要进一步的帮助，请在我们的支持中心提工单。

谢谢！

[PH] Important Update for Customized Air Waybills (AWB)

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